Are you interested in helping to shape future enhancements to IBM Support Portal, Fix Central, My notifications,
Service Request, and other online tools? The IBM Electronic Support user experience team is currently recruiting
clients to participate in design reviews and usability testing. You can choose from several different opportunities to participate:
Drive requirements for the future
What: Join the 2013 IBM Electronic Support Client Advisory Panel
Who: Ideal for clients who support
or use at least one IBM product and who regularly access our online support tools
Frequency: Meets every other month through a one-hour web and phone conference
Focus Areas: Specific topics related to electronic support. Sessions in
2012 covered Support Portal Adviser, Enterprise Search, Future Concepts,
Simplification, and Passport Advantage Online.
Opportunity: Provide feedback directly to the
architects and technical leads to ensure improvements are made based on
If you would like to be considered for the Client Advisory Panel, please contact Jennifer Raisig at email@example.com
Influence the user experience
What: Participatory design session
Who: Ideal for clients who want a one-time commitment and support the implementation, maintenance, or use of at
least one IBM product and regularly use our online support resources
Frequency: One-time commitment of 1.5 - 2 hours
Focus Areas: Client experience and design
Opportunity: Participate in a highly interactive discussions with the user experience
and UI design team. Review design mock-ups
or try out prototypes and provide feedback on a specific part of the
If you are
interested in participating, please contact Karen Wilson at firstname.lastname@example.org.
Complete online feedback and surveys
What: Provide feedback any time you visit our online resources or through our online electronic support survey
Frequency: Any time you use our online resources
Focus Areas: Your satisfaction and level of success using our web resources
Opportunity: Simply use the Support Feedback links on the Support home
page to report problems or submit ideas. Please note that we cannot
provide technical support for your products through this feedback link.
Use this link to give feedback on the web experience.
Thank you in advance for your participation!