meacoleman 1000008BFR Visits (2553)
Analyze This!Let's continue last week's scenario: your IBM software isn't working as you expected it to, but instead of calling IBM right away, you found an appropriate Collecting Data document. You've collected the data, but wait--there is still one more step you can take before you pick up that phone. You can return to the IBM knowledge base and find an Analyzing Data document related to your situation.
Analyzing Data documents explain how to analyze the data captured in the Collecting Data document. They document the best practices that IBM tech support follows for leveraging the collected data to quickly identify the root cause and take appropriate action. They also suggest tools that you can use to analyze the data to identify a solution faster.
To find an Analyzing Data document, go to the IBM Support Portal. Enter some keywords that describe your issue along with "analyzing data". For example, entering onbar "analyzing data" returns Analyzing data for Onbar problems.
Here are some other popular Analyzing Data documents:
We want to improve our self-help documents! Fill in the feedback form at the bottom of a document and tell us what worked or didn't work for you.
Next up: IBM Education Assistant and Knowledge Now
Fan us on Facebook: http