Tip of the Week: How to Link your IBM Customer Number to your IBM ID
Note : This blog post was updated in December 2012 due to IBM Service Request's user experience updates in late November 2012 . There are many benefits for IBM clients who link their IBM customer number (ICN) and their IBM ID.
What are IBM customer numbers (ICNs) and IBM IDs?
An IBM Customer Number (ICN) is the unique number that IBM issues its customers during the post contract signing entitlement process. An ICN is... [More]
Tip of the Day: Site Technical Contact Responsibilities The following email was sent to IBM Software Site Technical Contacts in North America earlier in 2011. Important: If you are a Site Technical Contact for your organization, please be sure to approve waiting requests for access to your organization's IBM Service Request account. It is very important for your technical teams - their ability to submit and manage service requests for your IBM products will be greatly degraded until they are approved by you.
Video: IBM Call Home service This short video introduces the benefits of the IBM Call Home service, and how
you can use it in your environment to maintain your IBM systems.
"What is IBM Call Home?" IBM Call Home monitors the health of your systems, and reports potential
problems to IBM for quick resolution. Available for systems under
warranty or maintenance agreement, Call Home helps maintain your IBM
systems and avoid interruptions to your business. After configuration, Call... [More]
Video of the Week: Benefits of Signing In to IBM Support Portal
This short video
demonstrates the advantages of signing in to the IBM Support Portal , rather than using IBM Support Portal anonymously.
Details Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support needs. While you... [More]
Today's Video: Social Media Aggregator in Support Portal
This short, 2+ minute video shows you how to see the latest social media content about your IBM products in the IBM Support Portal .
Details This quick tip video shows you how to see the latest social media content about your IBM products in the IBM Support Portal . It is easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis. You can access your social media content without ever leaving the IBM Support... [More]
Today's Tip: Work with IBM Support using Online Service Requests Online Service Requests (SR) IBM Service Request (SR) is an online tool for reporting and tracking service requests. You can find IBM Service Request (SR) on all IBM Support Portal pages in the top navigation under "Service requests & PMRs". Features Open, edit and track problem reports online View and manage all service requests online, regardless of channel of input or of open/closed status. Service requests archived up to one year are also available. ... [More]
Tip of the Day: Software product compatibility reports The Software Product Compatibility Reports site is an innovative tool, launched earlier in 2011, designed to allow IBM clients to easily generate custom reports about compatible IBM software combinations, product end-of-service dates and product translations. Using this tool, clients may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Clients may also use the tool to create tailor-make graphical reports... [More]
Tip of the Day: Signing in - Why It's So Important Welcome to the beginning of a new daily series focused on getting the most out of IBM Electronic Support's websites and online tools! Why is signing in to the IBM Support Portal so important? Signing in is important because once you sign in, all your customization - from which products, versions, and operating systems you've selected plus any changes you've made to the layout of your IBM Support Portal pages - will be saved for you on the ibm.com servers! We have also designed the... [More]
Today's Tip: Download fixes and updates using Fix Level Recommendation Tool (FLRT) IBM Fix Level Recommendation Tool (FLRT) The Fix Level Recommendation Tool (FLRT) provides cross-product compatibility information and fix recommendations for IBM products. Use FLRT to plan upgrades of key components or to verify the current health of a system. Enter your current levels of firmware and software to receive a recommendation. When planning upgrades, enter the levels of firmware or software you want to use, so you can verify levels and... [More]
Tip of the Day: Exchanging information with IBM Technical Support The best way to share information and files with IBM Support While IBM works very hard to make the IBM Support Portal the place with all the answers to your IBM product questions, there may be times where you need to open a Service Request ticket and also share information and data with IBM Support directly. This article will outline the
best ways to share information and files with IBM Support. Exchanging information with IBM Technical Support IBM Support has build... [More]
Tip of the Day: IBM Lotus Support is now on Facebook! We're excited to announce the newly published IBM Lotus Support Facebook page! Like us! If you're a Facebook user, please go to our IBM Lotus Support page and click "Like" to stay up on the latest Support news. What it is and isn't This "IBM Lotus Support" Facebook page is another connection to Lotus Support for our customers! It will be a place where you can keep up on things like: Hot new technical information (like critical Technotes or... [More]
Today's Tip: Work with IBM Support using Technical Support Chat IBM Technical Support Chat IBM Technical Support Chat is an instant messaging service to connect to IBM representatives available to eligible clients. You can find IBM Technical Support Chat in the IBM Service Request tool, in the IBM Support Portal pages in the right column (look for the yellow and orange logo "IBM Technical Support Chat"), or if you are an Accelerated Value Program Client, see your "Accelerated Value contact list" in your custom IBM... [More]
Today's Video: Using IBM Service Request on your mobile device
This short, 2 minute video
describes how you can review your PMR status and history from your mobile device by using the IBM Service Request (or SR) mobile implementation. Access SR through the IBM Support Portal . Note:
On November 13, 2012, IBM made significant updates to the user
experience of its online problem submission process. This video reflects
Details To... [More]
Tip of the Day: Choose your page menu The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place. Because of the depth and breadth of content available on the IBM Support Portal, searches and navigation may present too much information to you and seem overwhelming. This is where the "Choose your page" menu in the lower left of all IBM... [More]
Today's Tip: Learn more about your IBM products with IBM Education Assistant IBM Education Assistant IBM Education Assistant is a complimentary, rich set of self-study education modules for most IBM software products. Features Build skills with task-based training modules Online, task-based education modules provide step-by-step instructions for completing a task. Overview modules provide high-level product introductions. Quickly learn software features Helps new team members come up the learning curve quickly, or to serve as a refresher... [More]