IBM Electronic Support is at the 2012 IBM System x Technical University! July 16-20, 2012, San Francisco, California, USA Official conference site: http://www.ibm.com/training/us/conf/systemx   Who's attending from the IBM Electronic Support Team?     Linda Edd IBM Systems & Technology Group - Support Portal Enablement Specialist, Web Production Lead - IBM Systems Support             Jennifer Raisig IBM Systems & Technology Group - Manager, Electronic Support Web Development & Content Enablement           Beverly... [More]

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  Video: Finding downloads for System x and BladeCenter products     This short, 5 minute video demonstrates how to quickly find software downloads, including product fixes, device drivers, firmware, and other downloadable code for IBM BladeCenter and System x products. Visit the IBM Support Portal at: http://ibm.co/IBMPortalYouTube . The IBM Support Portal is your one stop source for technical support resources. It gives you a unified, centralized view of all technical support tools and information for all IBM systems, software, and... [More]

Tags:  fix fixes firmware support esupport web electronic_support downloads alerts driver bladecenter video x electronic system ibm portal systemx

  Tip of the Day: Specifying operating system or product version   How do I specify operating system or product version?   IBM Support Portal provides the ability to apply operating system and product version filters to some product selections. Using this feature focuses the content provided by the Support Portal to the specific operating system or product version you select.   Use this feature to get more specific information in the page modules by adding a product version and/or an operating system. Any product with a pencil icon to the right... [More]

Tags:  electronic_support totd esupport portlet system portal operating support os version

Find IBM Electronic Support at System x and Storage Technical University in Orlando with Maps!                       July 18 - 22, 2011 Orlando, FL | Official Technical University Link     We realize that finding sessions & activities during System x and Storage Technical University in Orlando this week will be challenging - we expect a record number of attendees plus the Hilton Orlando has many vast levels and sections.   To help you find us, we've built the following maps for the sessions & events that IBM Electronic Support is... [More]

Tags:  systemx support_portal esupport electronic_support ibm maps x technical system university storage

IBM Electronic Support is at System x and Storage Technical University!                       July 18 - 22, 2011 Orlando, FL | Official Technical University Link   Who's going to be there? Mark Drummond IBM Systems &Technology Group, Client Advocacy & System Assurance Web Strategy - System Storage Support               Linda Edd IBM Systems &Technology Group, Client Advocacy & System Assurance STG Support Portal Enablement Specialist, Web Production Lead - IBM Systems Support             What are they doing this week? They are... [More]

Tags:  university systemx electronic_support x system esupport technical support_portal storage ibm

IBM Electronic Support will be at the IBM System x Technical University  and  IBM System Storage Technical University   co-located conferences in Washington, DC July 26 - 30. Here are the IBM Electronics Support sessions that you will not want to miss! xNF36 - Introduction to Call Home Problem Reporting for System x and BladeCenter This session will describe the automatic problem reporting options for IBM System x machines including IBM BladeCenter, Topics will includ the capabilities of IBM Electronic Service Agent and Service Advisor. THis... [More]

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 Carrying on from the Why IBM eSupport blog post, last week, in July, we're going to feature information about Fix Central , the website front-end to IBM's Electronic Fix Distribution System.  First , what are some of the benefits of Fix Central? Users have the ability to Find fixes for multiple products from one site (One-stop shopping) Choose specific versions and/or platforms for a given product (What I have installed) Search for specific APARs, FixIDs or Text ( Hurray! the fix for my APAR is now available ) Narrow down results sets with... [More]

Tags:  firmware system esupport central x fix electronic ibm_esupport support