Reducing Total Cost of Ownership with IBM's Serviceability Tools! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact We're all very busy - trying to do as much as possible with limited resources. IBM is constantly updating our websites and tools to help our clients find answers as quickly and efficiently as possible. Come meet James McVea at #IBMImpact and discuss with him how the free IBM Support Assistant
(ISA) Workbench can analyze and diagnose many of your software problems. He'll present ISA best... [More]
Tip of the Day: Software product compatibility reports The Software Product Compatibility Reports site is an innovative tool, launched earlier in 2011, designed to allow IBM clients to easily generate custom reports about compatible IBM software combinations, product end-of-service dates and product translations. Using this tool, clients may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Clients may also use the tool to create tailor-make graphical reports... [More]
IBM Electronic Support is at IBM Pulse 2012! http://ibm.com/pulse | Optimizing the World's Infrastructure Who's attending from the IBM Electronic Support Team? Larry Bietz ( @LarryBietz ) IBM Software Group, Tivoli Tivoli Online Support Program Manager What are we doing this week? Here are the highlights! Once again, Tivoli Support will be at IBM Pulse, ready to discuss helpful tips on new ways
to optimize IBM Support's portfolio of offerings and get the most out of
your IBM software. Learn about: Our comprehensive... [More]
Top 10 reasons to subscribe to the IBM Software Newsletter We may be biased, but the IBM Electronic Support Team can’t imagine being an IBM Software customer
and not subscribing to the IBM Software Newsletter! If that logic alone
sways you, stop reading and subscribe now! If you need more reasons, try these: 1. It’s the easiest way to stay current on all IBM software – including software made specially for System z and Power Systems. 2. It’s refreshingly low-maintenance – actually, it’s no-maintenance. You don’t have to ‘follow,’... [More]
IBM Electronic Support is at IBM Innovate 2012! www.ibm.com/software/rational/innovate/ Who's attending from the IBM Electronic Support Team? Patrick O'Connor ( @rationalwebguy ) IBM Software Group, Rational
Communications Strategist, IBM Electronic Support Adoption Beverly Tyrrell Director, Electronic Technical Support Transformation What are we doing this week? Here are the highlights! Once again, Rational Client Support will be at IBM Innovate, ready to discuss helpful tips on new ways
IBM Electronic Support is at the 2012 IBM System x Technical University! July 16-20, 2012, San Francisco, California, USA Official conference site: http://www.ibm.com/training/us/conf/systemx Who's attending from the IBM Electronic Support Team? Linda Edd IBM Systems & Technology Group - Support Portal Enablement Specialist, Web Production Lead - IBM Systems Support Jennifer Raisig IBM Systems & Technology Group - Manager, Electronic Support Web Development & Content Enablement Beverly... [More]
Today's Tip: Download fixes and updates with IBM Fix Central IBM Fix Central IBM Fix Central is a consolidated tool to download software and hardware fixes for most IBM products . Features Obtain fixes, device drivers, software updates and more Obtain a wide breadth of software and hardware/firmware downloads 24x7 for support in one location with a common interface, eliminating the need to call a Support Center representative or hunt across multiple support sites. Read about fixes, install instructions and change history Readmes, release... [More]
Today's Tip: Work with Support using the IBM Software Support Handbook Software support handbook The IBM Software support handbook provides a detailed description of support at IBM, including support contract and contact information. Features Find answers to support questions Complete reference document for all aspects of support at IBM. Access and search information quickly Available in HTML for easy access and navigation. Also available in pdf for those who want a hard copy. Visit the IBM Software support handbook for important... [More]
Today's Video Quick Tip: Using IBM's Software Product Compatibility Reports This short, 2 1/2 minute video provides an overview of how to use IBM's Software Product Compatibility Reports to quickly and easily generate custom reports about compatible IBM software combinations. You can access these reports from the "Support resources" pulldown in the right column of any IBM Support Portal page. Details You can create reports about a product's compatibility with operating systems, prerequisite software, virtualization... [More]
Today's Tip: Prevent problems & stay informed using the IBM Software Support Lifecycle Site Software Support Lifecycle IBM's Software Support Lifecycle site provides support policy, general availability date and end of support date by version and release for IBM software and systems products. Features Access end of support information quickly Quick access to end of support (EOS) dates to help you avoid having an out-of-support product in your production environment. Knowing EOS dates also allows you to plan for upgrades. Learn about... [More]
Video: How to download a software fix from Fix Central
This short, 4 minute video demonstrates how to download a software fix from IBM Fix Central. You can navigate to Fix Central from the Downloads page of the IBM Support Portal . Look in the "Downloads and fixes" portlet for links labeled "View <product name> fixes". The IBM Support Portal is IBM's centralized website for access to all online technical support content and tools.
Thank you for viewing this video . ... [More]
Today's Video: IBM Software Subscription & Support Overview
This short, 3+ minute video
demonstrates how IBM Software Subscription & Support can help YOU today! Great overview of why SS&S is so important to you and your organization. This video mentions IBM Support Portal , IBM Service Request , and IBM Fix Central capabilities.
Thank you for viewing this video . For more information about all of IBM's Electronic Support sites and tools, please visit:... [More]
IBM Electronic Support is at Information on Demand 2012! Official conference site: http://ibm.com/software/data/2012-conference/ Who's attending from the IBM Electronic Support Team? What are we doing at IOD? The Information On Demand Conference provides an excellent opportunity to hear about, see, and even try the newest products and advancements from IBM. Have you also considered leveraging opportunities at IOD to discover how you can get even more value... [More]
Wednesday's Video: Using IBM's Software Product Compatibility Reports
All of our videos may be found on our YouTube channel . For those without access to YouTube, visit our own IBM Education Assistant channel .
This week's video is all about IBM's Software Product Compatibility Reports.
This short, 2 minute video demonstrates how to use IBM's Software Product Compatibility Reports to quickly and easily generate custom reports... [More]