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Finding your answer through IBM Support Portal's search just got easier!
Finding your answer through IBM Support Portal's search just got easier! Even though the new IBM Support Portal is about a month old, ( full details here ), IBM just deployed a support search improvement this week: now all Jazz.net support content can be located through the IBM Support Portal's support and downloads search plus in the various content modules of Jazz-related product support pages. See our earlier article about the several updates that we made late last month... [More]
Tags:  jazznet rtc ibm_support_portal search jazz r901 jazz_net rational |
IBM Electronic Support is at Innovate 2013!
IBM Electronic Support is at Innovate 2013! Official conference site: http://www.ibm.com/software/rational/innovate/ Who's attending from the IBM Electronic Support Extended Team? What are we doing at Innovate 2013? The IBM Innovate 2013 Conference provides an excellent opportunity to hear about, see, and even try the newest products and advancements from IBM. Have you also considered leveraging opportunities at Innovate 2013 to discover how you can get even more value from the IBM... [More]
Tags:  rational conference innovate2013 innovate esupport |
IBM Electronic Support is at IBM innovate 2012!
IBM Electronic Support is at IBM Innovate 2012! www.ibm.com/software/rational/innovate/ Who's attending from the IBM Electronic Support Team? Patrick O'Connor ( @rationalwebguy ) IBM Software Group, Rational Communications Strategist, IBM Electronic Support Adoption Beverly Tyrrell Director, Electronic Technical Support Transformation What are we doing this week? Here are the highlights! Once again, Rational Client Support will be at IBM Innovate, ready to discuss helpful tips on new ways
to... [More]
Tags:  electronic conference ibminnovate electronic_support_tools rational pulse electronic_support innovate software ibm support |
IBM Electronic Support is at IBM Pulse 2012!
IBM Electronic Support is at IBM Pulse 2012! http://ibm.com/pulse | Optimizing the World's Infrastructure Who's attending from the IBM Electronic Support Team? Larry Bietz ( @LarryBietz ) IBM Software Group, Tivoli Tivoli Online Support Program Manager What are we doing this week? Here are the highlights! Once again, Tivoli Support will be at IBM Pulse, ready to discuss helpful tips on new ways
to optimize IBM Support's portfolio of offerings and get the most out of
your IBM software. Learn about: Our comprehensive... [More]
Tags:  support electronic_support conference rational pulse electronic tivoli electronic_support_tools software |
Innovate 2011 Wrap-Up
Innovate 2011 Wrap-Up June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ IBM Electronic Support was very busy at Innovate 2011 this week! Lots of great conversations and sessions - see this week's blog posts below plus articles from our friends at Rational Support for all the details! IBM Electronic Support Community blog articles June 2 - IBM Electronic Support will be at Innovate 2011!
- Details on all our Innovate activities. June 6 - Find IBM Electronic Support at... [More]
Tags:  rational tivoli innovation support ibm nfrs innovate esupport electronic |
IBM Electronic Support's Thursday Plans @ Innovate 2011!
IBM Electronic Support's Thursday Plans @ Innovate 2011! June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ What are we doing Thursday? Thursday is a wrap-up day for us. While we will not have any formal sessions today, we will be available in the Accelerated Value Program (AVP) Red Carpet Lounge to discuss IBM's support sites and online tools prior to the Closing Keynote. 11:00 am - 12:00 pm: Closing Keynote: Ask the Experts While most Innovate attendees are heading home today,... [More]
Tags:  electronic ibm innovation tivoli innovate esupport rational support |
IBM Electronic Support's Wednesday Plans @ Innovate 2011!
IBM Electronic Support's Wednesday Plans @ Innovate 2011! June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ What are we doing Wednesday? 9:45 am – 1:00 pm, 3:00 pm – 5:00 pm: Support Café (Europe 3) Drop by and talk to Patrick O'Connor & Bob Haataia - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement? (Click image for larger version of the outside of the Rational Support Cafe @ Europe... [More]
Tags:  tivoli rational electronic innovate esupport ibm innovation support |
IBM Electronic Support's Tuesday Plans @ Innovate 2011!
IBM Electronic Support's Tuesday Plans @ Innovate 2011! June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ What are we doing Tuesday? 9:45 am – 1:00 pm, 3:00 pm – 5:00 pm: Support Café (Europe 3) Drop by and talk to Patrick & Bob - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement? 3:30 pm - 4:30 pm: “Roundtable: New IBM Support Portal Features for IBM Software Accelerated Value Program (... [More]
Tags:  ibminnovate tivoli rational ibm support innovate esupport electronic |
Find IBM Electronic Support at Innovate 2011 with Maps!
Find IBM Electronic Support at Innovate 2011 with Maps! June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ We realize that finding sessions & activities during Innovate 2011 will be challenging - we expect a record number of attendees plus Swan and Dolphin has many vast levels and sections. To help you find us, we've built the following maps for the sessions & events that IBM Electronic Support is participating in. For complete details on all our sessions, events and solution... [More]
Tags:  esupport ibminnovate electronic rational tivoli support ibm innovate |
IBM Electronic Support will be at Innovate 2011!
IBM Electronic Support will be at Innovate 2011! June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ Who's attending from the IBM Electronic Support Team? Patrick O'Connor ( @rationalwebguy & @ibm_eSupport ) Communications Strategist IBM Electronic Support Adoption IBM Rational Client Support Bob Haataia ( @bobhaa ) IBM Electronic Support Adoption Lead Business Programs Manager What are they doing this week? They are focusing on helping all IBM clients... [More]
Tags:  rational ibm esupport ibminnovate electronic tivoli innovate support |