IBM Electronic Support is at Innovate 2013!  Official conference site: http://www.ibm.com/software/rational/innovate/   Who's attending from the IBM Electronic Support Extended Team?        What are we doing at Innovate 2013?   The IBM Innovate 2013 Conference provides an excellent opportunity to hear about, see, and even try the newest products and advancements from IBM. Have you also considered leveraging opportunities at Innovate 2013 to discover how you can get even more value from the IBM... [More]

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                      IBM Electronic Support is at IBM Innovate 2012! www.ibm.com/software/rational/innovate/   Who's attending from the IBM Electronic Support Team?    Patrick O'Connor ( @rationalwebguy ) IBM Software Group, Rational Communications Strategist, IBM Electronic Support Adoption             Beverly Tyrrell Director, Electronic Technical Support Transformation         What are we doing this week?   Here are the highlights!   Once again, Rational Client Support will be at IBM Innovate, ready to discuss helpful tips on new ways to... [More]

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  IBM Electronic Support is at IBM Pulse 2012! http://ibm.com/pulse | Optimizing the World's Infrastructure   Who's attending from the IBM Electronic Support Team?   Larry Bietz ( @LarryBietz ) IBM Software Group, Tivoli Tivoli Online Support Program Manager           What are we doing this week?   Here are the highlights!   Once again, Tivoli Support will be at IBM Pulse, ready to discuss helpful tips on new ways to optimize IBM Support's portfolio of offerings and get the most out of your IBM software. Learn about: Our comprehensive... [More]

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     Innovate 2011 Wrap-Up                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     IBM Electronic Support was very busy at Innovate 2011 this week! Lots of great conversations and sessions - see this week's blog posts below plus articles from our friends at Rational Support for all the details!   IBM Electronic Support Community blog articles   June 2 - IBM Electronic Support will be at Innovate 2011! - Details on all our Innovate activities. June 6 - Find IBM Electronic Support at... [More]

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    IBM Electronic Support's Thursday Plans @ Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     What are we doing Thursday? Thursday is a wrap-up day for us. While we will not have any formal sessions today, we will be available in the Accelerated Value Program (AVP) Red Carpet Lounge to discuss IBM's support sites and online tools prior to the Closing Keynote.       11:00 am - 12:00 pm: Closing Keynote: Ask the Experts   While most Innovate attendees are heading home today,... [More]

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   IBM Electronic Support's Wednesday Plans @ Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     What are we doing Wednesday?        9:45 am – 1:00 pm, 3:00 pm – 5:00 pm:  Support Café (Europe 3) Drop by and talk to Patrick O'Connor & Bob Haataia - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement?   (Click image for larger version of the outside of the Rational Support Cafe @ Europe... [More]

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  IBM Electronic Support's Tuesday Plans @ Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     What are we doing Tuesday?      9:45 am – 1:00 pm, 3:00 pm – 5:00 pm:  Support Café (Europe 3) Drop by and talk to Patrick & Bob - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement?   3:30 pm - 4:30 pm:  “Roundtable: New IBM Support Portal Features for IBM Software Accelerated Value Program (... [More]

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  Find IBM Electronic Support at Innovate 2011 with Maps!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     We realize that finding sessions & activities during Innovate 2011 will be challenging - we expect a record number of attendees plus Swan and Dolphin has many vast levels and sections.   To help you find us, we've built the following maps for the sessions & events that IBM Electronic Support is participating in.   For complete details on all our sessions, events and solution... [More]

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  IBM Electronic Support will be at Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     Who's attending from the IBM Electronic Support Team?      Patrick O'Connor ( @rationalwebguy & @ibm_eSupport ) Communications Strategist IBM Electronic Support Adoption IBM Rational Client Support           Bob Haataia  ( @bobhaa ) IBM Electronic Support Adoption Lead Business Programs Manager               What are they doing this week?   They are focusing on helping all IBM clients... [More]

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