Tip of the Day: Where did that module go?   Why are modules visible only some of the time?   The IBM Support Portal dynamically searches for module content based on several factors, including product selections, task selected, and available topics. If no content is found for a module based on your criteria, that module does not appear on the portal page.   This may be confusing when you are adding or deleting modules from a page. The IBM Support Portal enables you to show or hide empty modules by using the Show/Hide controls. (See... [More]

Tags:  electronic_support totd support module portal esupport portlet

  Tip of the Day: What is an IBM Support Portal module?   What is a module?   Modules (sometimes called "portlets") are the individual windows of content displayed on an IBM Support Portal page. Each module delivers content or functionality to help you achieve your support-related tasks.   You can select which modules appear on each page and customize the IBM Support Portal to meet your individual needs.   See " Adding or deleting IBM Support Portal modules " for more information on how to customize the IBM Support... [More]

Tags:  portlet support totd module portal electronic_support esupport

  Tip of the Day: Minimizing / maximizing IBM Support Portal modules   How do I minimize and  maximize a module?   The module tools in the IBM Support Portal allow you to minimize modules to hide content and maximize a module for a full-page view. Minimizing and maximizing or modules allows you to focus on content important to you and to save space on the page.   To minimize a module, click the "minus sign" in the module title bar or select "Minimize" from the module menu.   To maximize a module, click the "plus... [More]

Tags:  customizing portlet esupport support module electronic_support maximize portal minimize custom modules totd

  Tip of the Day: Seeing more information in IBM Support Portal modules   How do I see more information in the module?   The IBM Support Portal delivers a large amount of data in a small amount of space.   Each module sorts its content by product.   You can explore the information in two ways: Expand product sections in the modules using expand and collapse arrows to display and hide lists of available resources for each product. (Click on the image for full-size screen shot of these arrows.)   Open the full-page view of a module to see the... [More]

Tags:  portal module totd custom esupport portlet modules electronic_support support customizing

  Tip of the Day: Getting more information about a module   How do I get more information about a module?   The IBM Support Portal provides context-sensitive help for some modules.   To view help for a module, hold your mouse pointer over the "i button" in the module.   Also, the holding over the titles in the left and right columns of the IBM Support Portal produces additional explanations of that button or link. (Click the image to the right for full-size screen captures of these help and explanation features.)       Additional... [More]

Tags:  module modules support portal information portlet electronic_support esupport totd info

  Tip of the Day: Using module filters in full-page mode   How do I use the module filters in full-page mode?   In the IBM Support Portal, use filters to narrow the documents listed in the full-page view and to more easily find the information you need.   Filters allow you to refine your results by different categories (for example, task, topic, or document type).   Select filters when you have a specific goal and you need to reduce the number of documents to browse. Selecting multiple filters within a category expands the results. Selecting... [More]

Tags:  module modules filter support portal totd esupport electronic_support portlet search

  Tip of the Day: Adding or deleting IBM Support Portal modules   How do I add or delete modules? To customize the IBM Support Portal for your specific needs, you can add or remove modules from each page in the portal.   To add or delete a module, you must first be signed in .   To remove a module , click the "X" icon in the module title bar, or select "Delete" from the module menu.   To add a module , click "Customize this page" section in the right-hand side of page. Then click "Add module" on the top... [More]

Tags:  portal electronic_support support portlet customizing modules totd esupport custom module