Friday's Highlights for June 21, 2013   Welcome to our weekly review of recent events where we pick some of our favorites.   Interesting: Earlier this week, we posted a great "Tip of the Week": Tip of the week: Prevent problems & stay informed with My Notifications The My Notifications tool is not new, but is one of my favorite IBM support tools.  It provides users with regular, proactive IBM support email alert messages or RSS feed updates - either... [More]

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                               IBM Electronic Support is at Information on Demand 2012! Official conference site: http://ibm.com/software/data/2012-conference/   Who's attending from the IBM Electronic Support Team?                                                       What are we doing at IOD? The Information On Demand Conference provides an excellent opportunity to hear about, see, and even try the newest products and advancements from IBM. Have you also considered leveraging opportunities at IOD to discover how you can get even more value... [More]

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  October 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .    Welcome to the second edition of the IBM Electronic Support Newsletter!  We have lots of great news to share with you this month: the upcoming IBM conferences, some future support site improvements, our favorite blog articles plus a highlight of Lotus Support's social channels.     UPCOMING IBM EVENTS Information... [More]

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  IBM Electronic Support will be at Information On Demand 2011!                       Conference Website | Drive innovation and business optimization with the best in technical and business educatio n.     Who's attending from the IBM Electronic Support Team?   Jennifer Purushotma IBM Software Group, Information Management IM eSupport Initiatives project lead           Bill MacIver IBM Software Group, Application and Integration Middleware Software AIM Client Support Strategy Sr Development Manager           What are they doing this week?  ... [More]

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  September 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .    Welcome to the first edition of the IBM Electronic Support Newsletter!  We have lots of great news to share with you this month: the upcoming IBM conferences (Power Systems Technical University & IOD 2011), a recent support site release, our favorite blog articles plus a highlight of Information Management's... [More]

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 Vegas BABY!! Information On Demand!! It’s that time of the year again when all Information Management and Business Analytics experts come together and share their knowledge with colleagues. Are you going? Bill Maciver, Bob Haataia, and Mandee Ross will be there helping you get started with our online technical support tools. Are you already aware and using our online tools, but still have questions? Enhance your online technical support knowledge and increase you skill level by attending one of the following IBM Electronic Support... [More]

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Thanks to all for your wonderful feedback concerning the new and improved Electronic Support tools at the Information On Demand (IOD) conference October 25th-29th. It was great to meet so many people and hear how the Electronic Support  tools will help relieve frustration in resolving IBM software and hardware issues. We were very excited to hear all the positive response from everyone.  I think people were most impressed with the unified, personalized and search capability compliments of the Support Portal.  What is particularly exciting is... [More]

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Don't miss today's IOD2009  Electronic Support Sessions! We've had an awesome time at IOD so far!  We wanted to thank everyone who stopped by our booth at the Expo over the last few days.  Feedback has been great and everyone has been pleasantly surprised with the Support Portal and IBM Support Assistant.   If you or your peers would like to learn more about the Electronic Support Portfolio we encourage you to attend today's sessions. Session: TOD-2643A: Title: How can I resolve my problems faster using IBM Electronic Support? Time: Thu,... [More]

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