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Tip of the Day: Contacting IBM Support
Tip of the Day: Contacting IBM Support The best way to contact IBM Support While IBM works very hard to fill the IBM Support Portal with the technotes, documentation and downloads you as a client will need to be successful with your IBM products, there may come a time where you need to contact IBM Support directly. This article will outline the best ways to get in touch with your IBM Support teams. Note: Click on the image to the right for a full-size version of these screen captures. Finding the IBM Support Contact information ... [More]
Tags:  portal support ibm totd request email contacting contact electronic_support esupport electronic portlet phone service sr |
Tip of the Day: Exchanging information with IBM Technical Support
Tip of the Day: Exchanging information with IBM Technical Support The best way to share information and files with IBM Support While IBM works very hard to make the IBM Support Portal the place with all the answers to your IBM product questions, there may be times where you need to open a Service Request ticket and also share information and data with IBM Support directly. This article will outline the
best ways to share information and files with IBM Support. Exchanging information with IBM Technical Support IBM Support has build... [More]
Tags:  share exchanging exchange totd support sr electronic_support portal contact portlet esupport electronic isa contacting sharing |
Tip of the Day: Site Technical Contact Responsibilities
Tip of the Day: Site Technical Contact Responsibilities The following email was sent to IBM Software Site Technical Contacts in North America earlier in 2011. Important: If you are a Site Technical Contact for your organization, please be sure to approve waiting requests for access to your organization's IBM Service Request account. It is very important for your technical teams - their ability to submit and manage service requests for your IBM products will be greatly degraded until they are approved by you. Dear Site Technical Contact... [More]
Tags:  service_request technical support contact service portlet site sr stc totd portal esupport electronic electronic_support request responsibilities |