Tip of the Day: Exchanging information with IBM Technical Support   The best way to share information and files with IBM Support   While IBM works very hard to make the IBM Support Portal the place with all the answers to your IBM product questions, there may be times where you need to open a Service Request ticket and also share information and data with IBM Support directly.  This article will outline the best ways to share information and files with IBM Support.   Exchanging information with IBM Technical Support   IBM Support has build... [More]

Tags:  share exchanging exchange totd support sr portal electronic_support contact portlet esupport electronic sharing contacting isa

  Tip of the Day: Site Technical Contact Responsibilities   The following email was sent to IBM Software Site Technical Contacts in North America earlier in 2011.   Important: If you are a Site Technical Contact for your organization, please be sure to approve waiting requests for access to your organization's IBM Service Request account.  It is very important for your technical teams - their ability to submit and manage service requests for your IBM products will be greatly degraded until they are approved by you.   Dear Site Technical Contact... [More]

Tags:  service_request technical support contact service site portlet stc sr portal totd esupport electronic electronic_support request responsibilities