Why Electronic Support Community?
KelleyAnders 11000074JH Visits (2804)
IBM Electronic Support Community?
For some time now we've been posting various hints and tips for features such as IBM Support Portal and using My Notifications. But what's it all mean, what's the big picture? Why did the IBM Electronic Support Community come into existence? How does this help our clients and what does it really mean to them? We thought that now would be a good time to take a step back and communicate or re-communicate our strategy, and start the dialogues that will help take it to the next level.
Are you the type of business or person that likes to solve their own problems as opposed to having to ask someone else for assistance? What happens if you awaken at 3:00 AM with an inspired answer to a problem you've been working on and would like to test your theory right away? This is the "WHY", driving the creation of the Electronic Support Community. We want to build a "Smarter Planet" by enabling our clients to help themselves. We won't build a smarter planet by having a bunch of products but then telling, you "Oh, by the way, you need us, IBM, in order to use them and to answer any questions that may arise in their usage."
So you're thinking, "OK, great, IBM is committed to helping me, but how are they going to do that and what does it mean for me?"
The short, and perhaps simplistic answer, to the "HOW" is with a suite of "FREE" tools, some of which are useable right from within your browser, and some you can download to you to your system. The longer, more involved answer is part of the strategy. Things have come full circle. We're so "wired in" that we need to differentiate ourselves - let's build the personal relationship by building the community. We've been posting and tweeting information, highlighting the various tools, and features, and even started creating short, intensely focused videos. We've envisioned highlighting one of the eSupport tools each month as well as any events we're attending. But we really need to hear from you. What information do you need? Is what we've done so far helpful? How can it be more helpful? We'd like to tailor videos, blog posts and tweets to provide you the most useful information for your business.
So, look for us on Facebook, Twitter, YouTube and feel free to start discussions here on the developerWorks Community. We want to help you help yourself to Electronic Support Solutions.