Release 2 of the IBM Support Portal
is available and it is, as they say, New! and Improved! And really, it is.
Since we first started showing it to customers last year, the portal has evolved, adding features and tuning the user experience. The changes are based in part on our goal of integrating all of the support tools and features you need for a soup-to-nuts online support experience. And they are based on the feedback from early users, the conversations we've had with customers, the usability tests our UI guy has conducted, and the feedback you all have sent us. (Keep it coming!)
So where did that lead us for Release 2? Here are some of the new features:
- A Service Request portlet that lets Service Request users see their draft and open PMRs and navigate quickly to the Service Request tool. If you are signed in to the portal, are registered as a Service Request user, and one of your selected products use this tool (an IBM software product, for instance), your PMR information is at your fingertips on the Open Service Request page.
- System Storage, System x, and System z information is now available in the Support Portal and System x specific features like download matrices and inventory upload are available. We know we have more to do, so stay tuned as the portal evolves and more brand-specific features are added.
- Adding products to your product list is streamlined by using the text box under your product list on the left. Typing a product name in the text box opens the Manage my products list overlay with a list of products that match. If you type a model number, you'll go straight to that model.
- You can see all the must-read Flashes and Alerts for your products on the Overview page, as before. But now, when you navigate to the Download, Troubleshooting, Planning, Installation, and Usage pages, you can see Flashes and Alerts specific to that task.
- If your browser language is set to French, Simplified Chinese, Traditional Chinese, Portuguese, Croatian, Czech, Danish, Estonian, German, Hindi, Italian, Japanese, Korean, Dutch, Russian, or Spanish, you'll see labels and instructions in your language of choice. More languages will follow with future releases. (And remember, you can translate the content of the portlets to French, Simplified Chinese, Traditional Chinese, Portuguese, German, Italian, Japanese, Korean, or Spanish, use the Translate this page feature on the right.)
The list goes on and includes a number of smaller changes. But large or small, all the changes are geared toward one goal: creating a complete, centralized support site for all IBM software, hardware, and services.
We hope you'll start using the IBM Support Portal
, and when you do, send us your feedback via the feedback link. What you have to say will influence Release 3, Release 4, and beyond -- making the IBM Support Portal New! and Improved! every step of the way.