Tip of the Week: IBM Support Portal recently updated based on your feedback
The IBM Support Portal has delivered a new release recently, with ease of use features and exciting social media enhancements requested by our users and stakeholders.
Key highlights of Release 8 include the following:
Support shortcuts - A new shortcuts module is now available on the Support home page that provides users with quick access to fixes, service requests, product documentation, and other critical functions. (Click on image to right for full-size screen capture of this new feature.)
Service request & PMRs enhancements - The “Service requests & PMRs” tab now takes users directly to the SR application, making it easier to access all Service Request functionality from the portal:
View and search current Service requests
Open a new service request
View and update service request profile information
View service request messages
Manage authorized users and business partner information
Communities enhancements - The Communities tab now includes “Recent community activity” with dynamic social media information, including recent activity from Twitter, blogs and wikis and forums/user groups for the user's active products. (Click on image to right for full-size screen capture of this new feature.)
Product selection enhancements - The Support Portal now has a Search type-ahead function! Product search will automatically display matching results after 2 characters are typed into the search box.
Document tags and ratings - Authenticated users will be able to utilize social tags on all documents, and rate all documents including those originating from Quest.
Search enhancements - Users will be able to filter search results by social tags. Additional helpful search tips will be provided for searches that return no results
Mobile enhancements - The “My service requests” feature will be optimized for mobile devices; new “Notifications” subscriptions will be supported for a subset of products.
Direct access from ibm.com/support for additional locales - Several dozen country/language-specific locale support pages are now redirected to the Support Portal for improved access to technical support content, eliminating access to unsupported pages that contained broken links and outdated content.
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