Tip of the Day: Site Technical Contact Responsibilities
The following email was sent to IBM Software Site Technical Contacts in North America earlier in 2011. Important: If you are a Site Technical Contact for your organization, please be sure to approve waiting requests for access to your organization's IBM Service Request account. It is very important for your technical teams - their ability to submit and manage service requests for your IBM products will be greatly degraded until they are approved by you.
Dear Site Technical Contact (STC):
Thank you for using IBM software products. Our records show you are the STC, a role with responsibilities to approve users for the IBM Service Request tool (SR online problem reporting tool). The purpose of this email is two-fold:
- To request that you share these links with your technical teams:
Electronic Support, IBM Support Portal, Electronic Support tools.
These valuable tools are provided through IBM Subscription & Support to help your team save time and simplify support.
- To remind you of your status as STC and provide information about your role and the SR tool.
If you have feedback or questions, please contact our Electronic Support team by sending an email to email@example.com and include your primary IBM product(s) in the subject line.
- Use this link for more information about the STC role or
access to the Service Request tool. NOTE: You must be the first to
access the SR tool so you can authorize your technical teams to use the
tool. Without authorization, users cannot fully utilize the tool and see
all Service Requests associated with your IBM Customer Number.
- If you need to transfer the STC role to someone else at your site,
please request your site's Primary Contact make the change for you
through Passport Advantage Online (PAOnline). The Account Management video in the PAOnline Help Center provides step-by-step instructions to change the STC.
IBM Software Group
Electronic Support Team
We're here to help.
Electronic Support team
Save time and simplify support. IBM Support Portal provides everything you need for IBM technical support on one page!
Save time submitting and tracking problems. Use Service Request tool to manage problems online.
No waiting on the phone. No waiting to be entitled. Just describe the problem, attach files and submit directly to the right support queue.
Here is a screen capture of the original email (click on this image below for a full-size version.)
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the "IBM Electronic Support tools and resources" section to expand a
listing of video topics.