IBM Service Request application recently updated based on your feedback
Key new functions for IBM Service Request (SR) release 2.5
- The IBM Service Request (SR) application has adopted the look and feel of the IBM Support Portal with this SR 2.5 release. (Click the image to the right for a full-size screen capture.)
- Also, the IBM Support Portal's "Service requests and PMRs" tab will now be SR's home page.
two changes combine to create the appearance of IBM Support Portal and
SR being the same application. This will give users going between IBM
Support Portal and SR a more integrated user experience.
integration has been achieved in this release by adding the user's IBM
Support Portal product selections into the SR product selection
- When a user selects products to work with
in the IBM Support Portal, they can now quickly select those products
while creating a service request.
The SR 2.5 release deployed to production in November 2012. Following are a few of the SR 2.5 improvements:
- Introduction of Common Registration - allowing the registration process to apply across multiple eSupport applications;
- This function separates the following areas into its own web application:
- My Agreements (which covers all registration/self nomination)
- User Admin
- Partner Admin
- Customer Admin
- Navigation - Portal Tab Integration
- Remove the need for separate log-in to SR
- Modify the service request create process to have a recently viewed product tab as an additional starting point (front end)
- Allow the title to be updated without updating the entire service request record
- Provide a means of service request status and history via mobile devices
We have produced several videos both in Engish and Brazilian Portuguese, on the following IBM Service Request topics:
For more information about all of IBM's Electronic Support sites and tools, please visit: http://ibm.com/electronicsupport
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in the IBM Electronic Support Information
site. See the video section at the bottom of the Overview page. You
may navigate to additional videos by clicking the grey arrows on the
left and right of this section.