IBM Pulsates with Support Energy at Pulse in Las Vegas
jlringgold 100000F2JF Comment (1) Visits (2966)
Pulse got underway on Sunday with the Solutions Expo officially opening and a full house of customers and partners joining us, in Las Vegas.
Larry Bietz is our attending Support representative finding the day to be off to a great start with full attendance. The level of interest and engagement invited good questions and comments from the audience. Larry, James Pierce, and others will focus over the week to meet with customers at pedestal (#16) to demonstrate the recently launched IBM Support portal and appl
Larry and the team plan to meet with Tivoli users where many who have not yet explored the new site. Customer feedback in some cases has taken an initial surprise; but then customer seemed to be impressed with the final solution the support portal now provides.
It has been surprising how many had not discovered the new site, so the Tivoli Support team presence has been good for getting the message out to the community.
If your at Pulse, please stop by the Expo Solutions Center and look the support team pedestal up. The Support team is at pedestal #16 and will also be presenting three sessions on Tuesday afternoon,
#1480- (3:30-3:50) Electronic Support- Avoid Problems & Resolve the Tough Ones Fast
Learn about IBM's portfolio of online support tools and resources that provides comprehensive technical information to ensure smooth operations of your mission critical applications.
#1479- (4:00-4:20) IBM Support Assistant- Finally an Easy Way to Resolve Problems
Explore IBM Support Assistant, a complementary serviceability software offering that enables you to efficiently resolve problems or avoid them altogether.
#1536- (4:30-4:50) IBM Support Portal- Your Support Experience is About to Get Personal
Learn how the IBM Support Portal can lower your total cost of ownership for IBM technology by giving you flexibility and choice and making you more efficient in keeping your business running.
Birds of a Feather Session # 2205 (6:00 - 7:00pm)
Accelerating Success with Tivoli Customer Support
Location: MGM Grand - 108
Be sure to follow Larry on the Tivoli Software Blog to continue to get the latest information from the Tivoli team on what is happening at Pulse.