How to Provide Feedback on the IBM Support Portal
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As August comes to a close, we prepare to highlight IBM Support Assistant (ISA) and ISA Lite Electronic Support Tools in September. Before moving on, I wanted to extend you the opportunity to provide feedback on the Support Portal. We are always looking to improve our Electronic Support Tools and we need and want to know what our end users think. It's so easy to do, and I'm happy to tell you how. It doesn't take much time at all.
On any page within the IBM Support Portal, you will see a Support feedback portlet located on the lower right portion of that page. There are currently 3 ways that you can provide input. Expanding the 'Surveys and studies' section gives you the option to sign up for a future design study or to immediately take a Consumability Survey, with the choice of doing it in 10 languages.
Clicking the first link, 'Help us improve online support' will pop up a form that you can fill out. Please consider the following as you fill out the form.