September 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
Welcome to the first edition of the IBM Electronic Support Newsletter! We have lots of great news to share with you this month: the upcoming IBM conferences (Power Systems Technical University & IOD 2011), a recent support site release, our favorite blog articles plus a highlight of Information Management's... [More]
Current IBM Electronic Support Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
This page contains the latest IBM Electronic Support Newsletter's content. Previous editions will be archived and a link to that month's content will be provided at the bottom of this page. To always point to the latest version of our newsletter, please use this URL:... [More]
Tip of the Day: Viewing IBM Support Portal multimedia tutorials Where can I view tutorials for using the site? Tutorials showing how to use the IBM Support Portal are available on the IBM Electronic Support channel on YouTube . Direct URL: http://youtube.com/IBMElectronicSupport The tutorials highlight the features of the portal and walk through several scenarios of how to use the portal. Important Tip: Always remember to sign in to the IBM Support Portal! Signing will allow you to: Customize the portal More easily submit Service... [More]
Tip of the Day: Adding products using Manage my product list Adding products using Manage my product list To make changes to your product list in the IBM Support Portal , click "Manage my product list" in the left column. This link opens the product selector window. The right side of the window is the list of your saved products. You can have up to 100 saved products with 10 products marked as active in your list. To add additional products to your products list, select either "Browse for a product" or "Search... [More]
Tip of the Day: What is an IBM Support Portal module? What is a module? Modules (sometimes called "portlets") are the individual windows of
content displayed on an IBM Support Portal page. Each module delivers content or
functionality to help you achieve your support-related tasks.
You can select which modules appear on each page and customize the IBM Support Portal to meet your individual needs.
See " Adding or deleting IBM Support Portal modules " for more information on how to customize the IBM Support... [More]
Tip of the Day: Adding products using the product finder How do I manage my product list? The list of products you have selected will be saved by the IBM Support Portal to allow you to easily focus on the IBM products you manage. To make changes to your product list, you can use the "Choose your products" module in the left column. Adding products using the product finder search To add additional products to your products list , enter the product name, the part number or the machine type and model number into the... [More]
Tip of the Day: Specifying operating system or product version How do I specify operating system or product version? IBM Support Portal provides the ability to apply operating system and product version filters to some product selections. Using this feature focuses the content provided by the Support Portal to the specific operating system or product version you select. Use this feature to get more specific information in the page modules by adding a product version and/or an operating system. Any product with a pencil icon to the right... [More]
Tip of the Day: Getting more information about a module How do I get more information about a module? The IBM Support Portal provides context-sensitive help for some modules. To view help for a module, hold your mouse pointer over the "i button" in the module. Also, the holding over the titles in the left and right columns of the IBM Support Portal produces additional explanations of that button or link. (Click the image to the right for full-size screen captures of these help and explanation features.)
Tip of the Day: Minimizing / maximizing IBM Support Portal modules How do I minimize and maximize a module? The module tools in the IBM Support Portal allow you to minimize modules to hide content and maximize a module for a full-page view. Minimizing and maximizing or modules allows you to focus on content important to you and to save space on the page. To minimize a module, click the "minus sign" in the module title bar or select "Minimize" from the module menu. To maximize a module, click the "plus... [More]
Tip of the Day: Seeing more information in IBM Support Portal modules How do I see more information in the module? The IBM Support Portal delivers a large amount of data in a small amount of space. Each module sorts its content by product. You can explore the information in two ways: Expand product sections in the modules using expand and collapse arrows to display and hide lists of available resources for each product. (Click on the image for full-size screen shot of these arrows.) Open the full-page view of a module to see the... [More]
Tip of the Day: Using module filters in full-page mode How do I use the module filters in full-page mode? In the IBM Support Portal, use filters to narrow the documents listed in the full-page view and to more easily find the information you need. Filters allow you to refine your results by different categories (for example, task, topic, or document type). Select filters when you have a specific goal and you need to reduce the number of documents to browse. Selecting multiple filters within a category expands the results. Selecting... [More]
Tip of the Day: Adding or deleting IBM Support Portal modules How do I add or delete modules? To customize the IBM Support Portal for your specific needs, you can add or remove modules from each page in the portal. To add or delete a module, you must first be signed in . To remove a module , click the "X" icon in the module title bar, or select "Delete" from the module menu. To add a module , click "Customize this page" section in the right-hand side of page. Then click "Add module" on the top... [More]
Tip of the Day: Where did that module go? Why are modules visible only some of the time?
The IBM Support Portal dynamically searches for module content based on
several factors, including product selections, task selected, and
available topics. If no content is found for a module based on your
criteria, that module does not appear on the portal page.
This may be confusing when you are adding or deleting modules from a
page. The IBM Support Portal enables you to show or hide empty modules by using the Show/Hide controls. (See... [More]
Tip of the Day: Deleting products in the IBM Support Portal Deleting products from your products list To delete a product from your products list in the IBM Support Portal , click the "trash can icon" located to the right of the product name. (Click on the image to the right for a larger version of these example screen captures.) You can also delete products by opening the "Manage my product list" and using the "trash can icons" on that screen as well. Click Finish to save your settings and exit the... [More]