Tip of the Day: IBM Lotus Support is now on Facebook!   We're excited to announce the newly published IBM Lotus Support Facebook page!    Like us!  If you're a Facebook user, please go to our IBM Lotus Support page and click "Like" to stay up on the latest Support news.    What it is and isn't  This "IBM Lotus Support" Facebook page is another connection to Lotus Support for our customers!  It will be a place where you can keep up on things like: Hot new technical information (like critical Technotes or... [More]

Tags:  totd support social ibm media esupport facebook electronic lotus electronic_support

  Video: IBM Support Portal Overview   Hopefully, you have heard of the IBM Support Portal by now. However, have you had a chance to really try it out? Have you taken the time to learn about all the new Support Portal features and how they can save you time and keep you productive?   This short, 6 minute video provides an updated overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide.      Visit the IBM Support Portal to experience IBM's... [More]

Tags:  technical tech electronic_support video esupport ibm support portal

  Tip of the Day: Locating product information   The IBM Support Portal displays technical support information for the products that you set as "active". Your products are listed in the left column under "Your products".   A check mark indicates if a product in the list is activated and viewable on your IBM Support Portal pages. (Click on the image to the right for a full-size screen capture with labels.) To see only active products, you can also select the "Active toggle switch".   Each module or... [More]

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  Tip of the Day: Using the quick start page   How do I use the quick start page?    The IBM Support Portal allows you to customize the information displayed when you visit the site. When you first arrive at http://ibm.com/support , you will be presented with the "Quick start" page.  Use this page to select the products of interest to you and the type of task you need to perform. Important: You can save your profile data by " Signing in " so you do not need to make your selections each time you visit the IBM Support Portal.... [More]

Tags:  quick portal navigation esupport start electronic_support totd

  Tip of the Day: Searching all of ibm.com   How do I search all IBM online content?   IBM Support Portal provides the ability to search across all areas of the IBM web site.   To search all documents within the IBM site: Enter your search term in the input field in the masthead at the top of the page. Press Enter or click Search.   Search results can include marketing, sales or news links, as well as links to support-related content.   Additional resources Site Assistance page - Listing of various IBM Support Portal help topics. IBM Support... [More]

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  Tip of the Day: Searching all IBM support information   How do I search all IBM support information?   IBM Support Portal provides a search module that you can use to search across all IBM support documentation and downloads. Use the Search module to expand or narrow your search criteria to find the most relevant content.   To search all IBM support-related content:   In the Search support module, select All support & downloads. Enter a search term in the input field. Press Enter or click the submit arrow.   You can also search support... [More]

Tags:  support search portal totd start electronic_support esupport

  Tip of the Day: Searching for content specific to my active products   How do I search for content specific to my active products?   IBM Support Portal provides a search module that you can use to search for documents that are related to the products in your active products list. Use the Search module to expand or narrow your search criteria to find the most relevant content.   To limit your search to information related to the selections in your product list: Verify that the product or products you want to search have a check mark next to... [More]

Tags:  start support portal esupport search electronic_support totd

  Tip of the Day: IBM Support Portal search differences   Search differences   On the IBM Support Portal , you have several different searches available to you. Each provides different functionality.   Masthead search: This type of search is at the top of the page in the black header. When you use this search, you are searching all of the publicly available content across IBM . The masthead search includes technical support and other areas that are outside of technical support. This search includes the products that you selected in the IBM... [More]

Tags:  totd electronic_support esupport support portal search