Electronic Support New Year's Resolution #3: Get all your Systemx and BladeCenter downloads from the IBM Support Portal and Fix Central
System x products migrating to the IBM Support Portal was a highlight of 2010. And what's more, you could also request a technical chat for System x products from with the service request tool. But, did you know that another benefit of System x migrating to the IBM Support Portal is that you can easily find all device drivers and fixes from Fix Central? Yep, if you have one or more System x products in your active product list, then the Downloads and fixes portlet on the Support Portal Downloads page will take you directly to any related Fix... [More]
Tags: fixcentral elect4ronic_support electronic_support_tools fix_central systemx support_portal |
Electronic Support New Year's Resolution #2: Open All PMRs with the IBM Service Request Tool
It's easy, and some might say it's downright fun. Why waste time waiting on the phone? You can easily see the error message or describe the scenario you are experiencing. Once you have an IBM ID and are a registered user of the IBM Service Request Tool (SR), there is no reason NOT to use SR. SR gives you one place to manage all your PMRs. You can easily get to it from the service requests menu option of the Choose your page menu on the left side of any Support Portal page. We've had several featured articles on this blog about SR. We also... [More]
Tags: sr service_request_tool electronic_support support_portal |
Electronic Support New Year's Resolution #1
Welcome to 2011! It's going to be a great year, especially if you use IBM Electronic Support Tools. Here is just a smidgen of what we have planned for this year: Enhancements to the IBM Electronic Support Tools portfolio Attendance at conferences to promote electronic support tools and meet our growing community Blog articles featuring that latest updates, information and goings-on with IBM Electronic Support We'd love to hear from you. You can provide feedback directly on the tools or feel free to comment here on the blog. Tell us the... [More]
Tags: support_portal esupport portal electronic_support electronic_support_tools |
Collaboration and discussion about IBM's Electronic Support resources and tools.
Archive
- February 2017
- January 2017
- December 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- January 2016
- October 2015
- August 2015
- June 2015
- May 2015
- January 2015
- November 2014
- October 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
Tags
