New! Improved! Release 2 of the IBM Support Portal! Check it out!
Release 2 of the IBM Support Portal is available and it is, as they say, New! and Improved! And really, it is. Since we first started showing it to customers last year, the portal has evolved, adding features and tuning the user experience. The changes are based in part on our goal of integrating all of the support tools and features you need for a soup-to-nuts online support experience. And they are based on the feedback from early users, the conversations we've had with customers, the usability tests our UI guy has conducted, and the... [More]
Tags: support_portal electronic_support esupport support |
Two Electronic Support Sessions Today at IOD Las Vegas
Don't miss today's IOD2009 Electronic Support Sessions! We've had an awesome time at IOD so far! We wanted to thank everyone who stopped by our booth at the Expo over the last few days. Feedback has been great and everyone has been pleasantly surprised with the Support Portal and IBM Support Assistant. If you or your peers would like to learn more about the Electronic Support Portfolio we encourage you to attend today's sessions. Session: TOD-2643A: Title: How can I resolve my problems faster using IBM Electronic Support? Time: Thu,... [More]
Tags: support iod client portal electronic |
Meet the Electronic Support Team at the IOD Conference (Oct 25-29)
The Information on Demand conference is being held in Las Vegas this October 25-29.... and the IBM Electronic Support team is going to be there! If you're attending... look us up! We have two people from our team attending the conference: Mandee Ross, who is a member of the Information Management team and subject matter expert on all the tools available in the IBM Electronic Support portfolio. Peter Picone, who is the lead User Experience architect on the new IBM Support Portal. Both of them have been posters on this blog and we're excited to... [More]
Tags: iod support portal electronic_support technical esupport |
Compare the IBM Support Portal & the existing support pages
The march is on! The IBM Support Portal Release 2 appeared in September and Release 3 is due out the beginning of December. Plans for 2010 releases are underway. And with each release, the Support Portal is improved and enhanced based on your feedback and that of your peers. We hope you're using the portal and have noticed the improvements. As we gear up for Release 3 and prepare for the eventual sunset of the existing IBM support website pages in 2010, we'd like to get your feedback on how the new portal experience compares to the existing... [More]
Tags: supportportal electronic_support support_portal support esupport |
Join us at IOD sessions on “Faster Problem Resolution using Automated Data Collection for Cognos, DB2 LUW, Filenet, IS and IDS.”
We've provided a schedule for the sessions below. If you have questions about ISA or Electronic Support in general... send us a tweet with #IOD2009ask Cognos by Cindy J Holmes Monday, October 26th, 2009 from 1:00 - 1:30 p.m. Tuesday, October 27th, 2009 from 1:30 - 2:00 p.m. DB2 Linux, Unix and Windows by Steve Raspudic Tuesday, October 27th, 2009 from 12:00 - 12:30 p.m. Filenet P8 Content Engine by Nitin Mahawadiwar Wednesday, October 27th, 2009 from 1:00 - 1:30 p.m. Information Server by Jean-Claude Mamou Tuesday, October 27th, 2009 from... [More]
Tags: is isa informix ids iod support cognos electronic filenet db2 esupport |
Service Request integration with the IBM Support Portal
If you've taken a look at Release 2 of the IBM Support Portal and gone to the Open a Service Request page, you may have noticed a new portlet, the IBM Service Request portlet. This portlet appears whenever your product list includes a product that uses the IBM Service Request tool for online problem management. It displays your draft and recent open PMRs and provides links to the Service Request tool, where you can work with your PMRs and use all the Service Request features. To use the Service Request portlet:, you need to: - Log into the... [More]
Tags: esupport supportportal support service_request portal sr support_portal |
Collaboration and discussion about IBM's Electronic Support resources and tools.
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