VoIP Integration from Design Partner SIT GmbH
The IBM design partner SIT has implemented a nice composite application showing how to integrate a third party VoIP solution in Lotus Notes. The solution shows how to use the sidebar component to launch different comp apps based on the current selection by passing the sidebar context to the comp apps. The text below is from Heiko Voigt.
For the currently running CeBIT Tradeshow in Hannover Germany (the largest IT Fair worldwide) the IBM Lotus Design Partner SIT GmbH (www.sit.de) is showing a new Integration of CTI-Functions into IBM Lotus Notes 8.01. SIT integrates the VoIP-Telephony Software STARFACE 3.0 from their partner vertico Software GmbH (www.starface.de) into IBM Lotus Notes 8.01 applications using the composite application framework. The STARFACE Connector sideshelf application acts as a single gateway for all telephony interfering to and from Lotus Notes applications. Using the composite application framework, telephony functions like call recognition and click-to-dial are also available for Eclipse Components, Web-Sites and Portlets. The integration into the sideshelf is done using a proxy eclipse component that interacts directly with the Expeditor platform beneath the Lotus Notes Layer to automate the wiring of data flow between components in a omposite application and the STARFACE Connector Component.
As a first customer solution, SIT integrated a customers existing CRM application (KUMATronik DocHouse BRM) with STARAFCAE 3.0. Several dashboards for Helpdesk and Sales were built using call recognition and click-to-dial functionality from STARFACE. The STARFACE Connector allows customizations like which application should be launched, if a call comes in for the particular user. The screenshot below shows the STARFACE Connector sideshelf plugin as well as a personalized Dashboard for a sales agent. The dashboard shows the caller information, documents, opportunities and projects that are currently under way. A personalized phone note is also opened, so the call can easily be documented and stored in the customers context.
Using the composite application framework, the possibilities for integration of telephony functions into the Lotus Notes 8.x platform are now almost unlimited. SIT GmbH and vertico Software GmbH are showing this integration on CeBIT, Hall 13, Stand B40.