This is about making organizations as smart as our people....http://www.ibm.com/ibm/ideasfromibm/us/smartplanet/topics/businessproductivity/20090504/index1.shtml
"Unfortunately, the best work in many companies often happens despite
our processes and structures, rather than because of them. Individuals
and teams today are ready to collaborate, multitask and cocreate—and
yet, every week, businesses waste 5.3 hours per employee because of
inefficient processes. A full two-thirds of employees believe there are
colleagues who can help them do their jobs better, but they don't know
how to find them—and 42% of people say they are forced to make
decisions with the wrong information at least once a week. It's no
wonder that 91% of CEOs surveyed say they need to restructure the way
their organizations work.
To work smarter, we'll need smarter organizations—enhancing and
benefiting from their people's expertise, enterprise and creativity,
rather than inhibiting them. Transforming the collaborative
infrastructure and processes of our places of work will enable people
to take advantage of the full scope of an instrumented, interconnected
and intelligent planet. And the good news is that many organizations
around the world are showing the way"
On productivity confidence index as of March 2009: http://www.i4cp.com/pci
: "53% of surveyors believe that productivity will increase. Hospital, healthcare and insurance industries
came in with a high PCI score of 43.5, while government lagged all
sectors with a score of -25.
Great article in the Time magazine (May 25,2009) on the future of work...http://www.time.com/time/specials/packages/article/0,28804,1898024_1898023,00.html
- More flexible, more freelance, collaborative, far less secure work world
- 40% of USA workforce predicted to be independent contractors by 2019, up from 26% today
10 Jobs predicted to grow the most in numbers by 2016:
- 28% of the workforce will telecommute full or part time, up from 12% in 2000 (per Gartner)
- Run by a generation with new values
- Women will increasingly be at the controls
- 83% of all consumer purchase decisions are done by women
1. Retail salespersons
2. office workers
3. registered nurses
4. food prep. and services workers
5. customer services reps
6. janitors and cleaners (not maids/housekeepers)
7. post secondary teachers
8. nursing aides, orderlies and attendants
9. personal and homecare aids
10. home health aides10 jobs predicted to have the fastest growth rates by 2016:
1. home health aides
2 personal and homecare aides
3. computer software engineers
4. medical assistants
5. hetwork systems and data communication analysts
6. personal finance advisers
7. substance abuse and behavioral disorder counselors
8. veterinary technologists and technicians
10 makeup artists, theatrical and performance
1. Activity Streams drives Systems Integration across People and Internet of things
2. Expertise on demand re-defines how work gets done
3. Every Employee becomes a brand advocate
4. Social serious gaming dominates user engagement
5. Your customer will manage your reputation
6. Workers determine performance and incentives
There are several interesting ways by which you can integrate social tools into your business process, and yes transform them.
The social tools itself introduce "social processes" such as
- jam using ideation tools,
- prioritize and learn using serious games and knowledge exchanges,
- share through blogs, activities, and traditional communication/collaboration tools
- discover using personalized analytics driven context
- co-create using semantic wiki, online editors, ...
- amplify with voting/recommendations/scoring
and the like..
Then you have business processes that gets transformed:
- functional areas such as sales, marketing, support/customer care, finance, accounting, HR, supply chain, etc
- industry specific Line of Business areas such as healthcare coordination, or citizen campaigns, or mobile banking
What is it gonna take to provide your client/employees/partners to bring your brand to every experience, unlock creativity everywhere, eliminate guesswork and deploy however you want?
1. use social tools from where you spend most of your time online --- @ work or @ personal
- email clients like Notes, Exchange, etc.
- intranet/extranet/internet portals / web sites
- functional (CRM, ERP, SCM, HR, etc) or Line of Business Applications -- ie your systems of record
- mobile device
you integrate the social tools/capabilities into these environments
2. make the social platform your primary system of engagement/interaction:
- surface relevant activities/tasks within that social platform based on context/next action
- integrate the systems of record into this social platform
3. bring together the systems of engagement and record:
- data in motion: make activity stream the common backplane
- data at rest: apply traditional database joins
Does becoming a social business mean transformed business processes? better business outcomes? well
- According to the recent Mckinsey study an average knowledge worker spends around 28 hours weekly using collaboration tools. Extending these with social tools can increase productivity upto 25%.
- Erasing white spaces (see Gartner Social BPM) is a major enabler --- transforming culture and leadership in organizational silos where no one is responsible, have management blind spots, and accountability gaps
- Transformation impact spans
- Nurturing a smarter workforce with
- Workforce optimization (ex. Sales, Marketing, Operations, Distribution, Business support)
- Products and Services Innovation
- Delighting customers with customer care and insights capabilities
So why should you go to IBM to help your organization transform to become a Social Business?
- IBM Global Business Services with deep industry expertise is ranked # 1 by IDC for providing consulting services. Key Social Business consulting services span Envision, Enable, Adopt, and Optimize services that allows organization to reach, engage, discover and act
- IBM is the Software market leader in Social Network, Enterprise Content Management, Analytics, Portals, Business Intelligence, Security, and Cloud based collaboration --- says Gartner, Forrester, IDC, etc.
- IBM's expert integrated systems with with web experience and smarter workforce patterns on PureSystems is a game changer
- IBM Research center for Social Business is driving new waves of innovation http://research.ibm.com/social
- IBM is a Social Business #IBMSocialBiz #IBMsocbiz
Today’s customers expect more. They expect you to know them as
individuals, to anticipate their needs and to surprise them with
interesting new products and services. Yet the traditional approaches
to innovation and customer intimacy are hopelessly archaic in today’s
Learn how social business and an end-to-end approach
to commerce can change the way you interact with your customers,
building their loyalty and your brand.
- Understand how to leverage both a Social
Business and Smarter Commerce to create exceptional experiences for your
clients and enable the employees who engage them.
- Hear how leading organizations are building loyalty in their brand is ways never seen before.
- Discover that the ways in which people
interact, relationships form, decisions are made, work is accomplished
and goods are purchased.
- Listen to clients detailing how a new breed of
customer is dictating a new set of terms in the dynamic between buyers
- Interact with a panel of peers, thought leaders and IBM subject matter experts.
Great video on social selling in action with SugarCRM and IBM Connections -- rfp response scenario... check it out: http://www.youtube.com/watch?v=a3CnYJImchc
Join IBM and InformationWeek at this live event with portions being
broadcast live from New York City on 9/13, 1PM est as we explore the changing face of
business at an exclusive leadership summit. Learn from market-leading
organizations who are already seeing the benefits of being social
today... and discover how to enable more employees to be innovators and
more customers to be advocates.
Good discussion in Technewsworld on adoption of Linux based Netbooks (32%), the predicted surge in 2010 with ARM based Netbooks which will run ONLY Linux...http://www.technewsworld.com/story/68922.htmlhttp://www.youtube.com/watch?v=CnzvtfGnGtI
'Death of the Desktop'
On desktops, "people still feel they need lots of local power and storage, even though their CPUs idle and they never back up their stuff," blogger
Robert Pogson told LinuxInsider.
However, "experience with netbooks will kill off the desktop within
a few years," Pogson predicted. "It makes little sense unless you need
all those drives, noise, heat, space and burning money. Those who
really need power will use a thin client connected to a server cluster."
Looking ahead, "expect GNU/Linux
to do just as well on notebooks as it did on netbooks," he added. "2009
was the year of GNU/Linux on the desktop as far as I am concerned. 2010
could well mark the death of the desktop and overweight notebooks."
Windows 7 sparklers?
Oh well... Check it out. No surprises but good facts on why you want to consider alternatives to Windows 7...http://reviews.zdnet.co.uk/software/os/0,1000001098,39828572-1,00.htm
And security holes?
"UAC was neutered too much by Microsoft," argued Chester Wisniewski, a
senior security advisory with Sophos, talking about Windows' Users
Account Control (UAC), the security feature Microsoft debuted with
Vista.http://www.infoworld.com/d/windows/windows-7-more-vulnerable-malware-vista-says-researcher-891?source=IFWNLE_nlt_daily_2009-11-04How about Office 2010?
Infoworld says: Clunky, Slow!! and obviously expensive...http://www.infoworld.com/d/windows/why-i-hate-microsoft-office-2010-586?source=IFWNLE_nlt_daily_2009-11-17
So why not IBM Client for Smart Work
A point of view from Novell CMO:
- Google Chrome OS would be available in 2010
- Microsoft Windows 7
- iPhone: 5.2 million units sold in the third quarter alone.
finally, in the face of economic pressures and shrinking IT budgets,
reports show that Linux adoption is on the rise, especially on netbooks
and mobile devices.
US Bank, is getting their 58,000 users upgrade to the latest Lotus Notes Domino 8.5. Moreover, this bank, who had more than 5000 siloed Sharepoint sites, is adopting Lotus Quickr and Lotus Connections software in addition to Lotus Sametime that is already in use. Working smarter together...
See details here: http://www-03.ibm.com/press/us/en/pressrelease/28400.wss
"Our industry has undergone unprecedented changes over the last year,
and that serves as great example of why it's so important for U.S.
Bank's employees to be able to use technology to communicate and
collaborate efficiently," said Mark Dickelman, senior vice president,
innovation, research and development for U.S. Bank. "Keeping up with
economic developments and policy changes and the need to quickly
communicate while innovating for growth would be nearly impossible with
traditional methods, and that's why Lotus collaboration software will
continue to be incredibly useful to us, especially as we continue to
solidify our company's position as a leader in the financial services
Makes lots of sense, given the recent TCO math (see my previous blog entries) that shows a reduction in TCO by more than 37% if you adopt IBM Lotus collaboration software rather than Microsoft sharepoint, and office communications server.
"I’d like to personally invite you to join me tomorrow for a global discussion on how to create a smarter, more productive work environment. Forward-thinking IBM customers, expert thought leaders from around the world, and top IBM executives will be sharing ideas and setting direction for future investment. I would appreciate your adding your voice to the conversation.
Please take a moment right now to register here https://www.collaborationjam.com/minijam2/jam/registration/index.do?jamId=1746
Interesting analysis by Applicable in UK, modelled for 500-4000 users:
Cost of adding advanced collaboration capabilities: compare between IBM and Microsoft:
- IBM Solutions are up to 37% cheaper based on Infrastructure costs and subsequent user support costs.
- When licensing costs are introduced, particularly those of Microsoft Office – this saving is more pronounced.http://www.applicable.com/news/Pages/TCOWhitePapersComparingIBMandMicrosoftDeploymentCosts.aspx
You got to sign up for this jam folks: http://www-01.ibm.com/software/solutions/smartwork/virtual/?S_CMP=social
- Government - How can technology help government encourage broader participation and facilitate business growth?
- Healthcare - What new possibilities to make health services more affordable, accessible, and personalized are taking shape as people, data, and processes become more connected?
- How can collaboration help business process management evolve to drive optimization for all parties involved?
- How do we maximize the talents of the @generation while transferring knowledge and optimizing our ways of working across generations?
- What does the future of teamwork look like as teams become more global, virtual, dynamic, and comfortable with technology than ever before?
- What will work look like in 2020? What ideas can we apply in surprising ways?
- What opportunities will emerge as we harness newly possible input and output from mobile people beyond the traditional boundaries of our organizations?
More about Smart Work here: http://www-01.ibm.com/software/solutions/smartwork/
Check out this quote:
"The critical issue for Google is to segment commercial Gmail traffic from consumer traffic. Google must prove that consumer and commercial services are largely independent of each other, and that the commercial services will sustain at least a 99.9 percent uptime, which is the standard for most commercial e-mail SaaS (software-as-a-service) services."
Matthew Cain, Gartner, InfoWorld, "Update: Gmail Suffers Widespread Outage," September 01, 2009
For those who havent seen the news on this outage: http://www.reuters.com/article/technologyNews/idUSTRE58170H20090902
"Google Inc's efforts to persuade businesses to buy its email services
suffered a setback this week after a highly publicized outage shut down
accounts of millions of corporate customers for almost two hours."
Ready for some statistics?
- A typical organization loses 5.3 hours per employee per week due to inefficient processes impacting how they work.
- Nearly two hours each day are spent looking for the right expertise and information to do our jobs.
- Two-thirds of people believe there are colleagues who can help them do their jobs better...but they don't know how to find them.
Join us for the IBM Smart Work Videocast and Global Jam: http://www.youtube.com/watch?v=fMSApzRTjMs&eurl=http%3A%2F%2Fw3.ibm.com%2Fnews%2Fw3news%2Ftop_stories%2F2009%2F08%2Fstgswg_smart_work_launch.html&feature=player_embedded
You can drive a bus through some of Windows 7 holes, says Andrew Gracia - the eWeek Signalling IT blogger http://blogs.eweek.com/signaling_it/content001/windows/you_can_drive_a_bus_through_some_windows_7_holes.html
"Honestly, it's hard to take Microsoft seriously about the security of
its products when you can drive a bus through some of their holes"
Many of you might have seen this statistics:
By 2011, IBM expects the number of mobile phone users to hit ONE Billion.
IBM will be investing $100M over the next 5 years in mobile computing efforts - emerging market mobility, mobile enterprise enablement, enterprise to end-user mobile experience, etc.. (http://finance.yahoo.com/news/IBM-to-Invest-100-Million-in-prnews-15546580.html?.v=1
"For the 83 percent of the world that does not have easy access to
the Web via PCs, IBM is helping mobile phone users become more
productive. In these locations, there is a dearth of skills, such as
technological and language literacy; a lack of infrastructure, such as
reliable electrical power; as well as limited availability of
IBM Research has established a pilot program in
southern India that allows people, including farmers, repairmen, small
business owners, and consumers, to post, retrieve or exchange timely
information via voice on cellphones. Content -- such as weather and
ocean conditions, grain prices, advertisements, bus schedules, news,
class schedules, product catalogues, health information and available
services appointments -- is created and updated by entrepreneurs and
So what does this mean to collaborating smarter? Well for starters, anytime anywhere access and interaction with people, information sources, content...
Symphony 1.3 is readyhttp://finance.yahoo.com/news/IBM-Unleashes-New-Symphony-prnews-1726643700.html?x=0&.v=1
- This could translate
into millions of dollars in savings at many large companies that are
looking for financial relief in the current economy.
- Can import Microsoft Office 2007 files into Symphony
- Offers DataPilot Table improvements that make it
easy to drill down and analyze data
- Enhances mail merge and
envelope printing for organizations that need simple, efficient ways to
communicate with their customers
- Provides animation
to add sizzle to presentations and interoperate with Microsoft
users to drag-and-drop plug-ins, extending its use to other business
applications. For example, a new learning plug-in can be installed on
the right sidebar to help people learn new Symphony capabilities in
fixed costs in challenging times is important to Cluttons, a
partnership of chartered surveyors, founded in 1765. Through a network
of offices in the U.K., Europe, Middle East, South Africa and the
Caribbean, Cluttons offer a very wide range of professional property
management, agency and consultancy services across the commercial and
residential sectors, for both investors and occupiers. In recent years,
Cluttons delivered Microsoft Windows desktop, including Microsoft
Office, IBM Lotus Notes and business applications to its users via a
virtualized environment based on Citrix. Now it plans to switch from
Office to Symphony, used with Lotus Notes 8.5.
Cluttons IT Director, stated, "The opportunity to use fully supported
office productivity tools as part of the deployment of Lotus Notes 8.5
was too good an opportunity to be missed. We plan to use the cost
saving to further invest in Lotus productivity tool sets."
John Lewis Partnership
Symphony customer, The John Lewis Partnership (JLP), owns the leading
U.K. retail businesses Waitrose, John Lewis and Greenbee. All 69,000 of
its permanent staff are partners who own 27 John Lewis department
stores, 210 Waitrose supermarkets (www.waitrose.com), an online and catalogue business, johnlewis.com (www.johnlewis.com), a direct services company, Greenbee (www.greenbee.com), a production unit and a farm with nearly £6.9 billion in revenue in 2008.
was determined to control costs within a competitive retail environment
to deliver first-class service and products to John Lewis customers. It
plans to deploy Symphony to approximately 8,000 employees. Providing
Microsoft Office to all staff in John Lewis Department Stores was
evaluated, but determined to be cost-prohibitive."