Does becoming a social business mean transformed business processes? better business outcomes? well
- According to the recent Mckinsey study an average knowledge worker spends around 28 hours weekly using collaboration tools. Extending these with social tools can increase productivity upto 25%.
- Erasing white spaces (see Gartner Social BPM) is a major enabler --- transforming culture and leadership in organizational silos where no one is responsible, have management blind spots, and accountability gaps
- Transformation impact spans
- Nurturing a smarter workforce with
- Workforce optimization (ex. Sales, Marketing, Operations, Distribution, Business support)
- Products and Services Innovation
- Delighting customers with customer care and insights capabilities
So why should you go to IBM to help your organization transform to become a Social Business?
- IBM Global Business Services with deep industry expertise is ranked # 1 by IDC for providing consulting services. Key Social Business consulting services span Envision, Enable, Adopt, and Optimize services that allows organization to reach, engage, discover and act
- IBM is the Software market leader in Social Network, Enterprise Content Management, Analytics, Portals, Business Intelligence, Security, and Cloud based collaboration --- says Gartner, Forrester, IDC, etc.
- IBM's expert integrated systems with with web experience and smarter workforce patterns on PureSystems is a game changer
- IBM Research center for Social Business is driving new waves of innovation http://research.ibm.com/social
- IBM is a Social Business #IBMSocialBiz #IBMsocbiz
Check it out:
IBM WebSphere Portal is ahead of Microsoft SharePoint and Oracle in the Gartner magic quadrant for 2009 portalshttp://imagesrv.gartner.com/media-products/pdf/reprints/ibm/external/volume4/article18.pdf
Check out this quote:
"The critical issue for Google is to segment commercial Gmail traffic from consumer traffic. Google must prove that consumer and commercial services are largely independent of each other, and that the commercial services will sustain at least a 99.9 percent uptime, which is the standard for most commercial e-mail SaaS (software-as-a-service) services."
Matthew Cain, Gartner, InfoWorld, "Update: Gmail Suffers Widespread Outage," September 01, 2009
For those who havent seen the news on this outage: http://www.reuters.com/article/technologyNews/idUSTRE58170H20090902
"Google Inc's efforts to persuade businesses to buy its email services
suffered a setback this week after a highly publicized outage shut down
accounts of millions of corporate customers for almost two hours."
Oh oh.. Must Read
"Under Microsoft's planned enterprise licensing rules, businesses that
buy PCs before April 23, 2010, with Windows 7 preinstalled can
downgrade them to Windows XP, then later upgrade them to Windows 7 when
they're ready to migrate their users. But PCs bought on or after April
23 can only be downgraded to Vista -- which is of no help for XP-based
organizations, Silver notes -- and could cause major headaches and add
more costs to the Windows 7 migration effort."http://www.infoworld.com/d/windows/microsofts-looming-windows-7-licensing-disaster-xp-users-639
"Both Forrester Research and Gartner advise clients to wait 12 to 18
months after Windows 7 ships before adopting the new OS, so they can
test compatibility of their hardware and software, as well as ensure
their vendors' Windows 7 support meets their needs. But Microsoft's
six-month downgrade restriction for XP means that the businesses that
chose not to install Vista have to rush the migration process. Or they
can spend extra money and enroll in Microsoft's Software Assurance
program, which then lets them install any OS version at the price of
the extra yearly fee (about $90) per PC."
IT needs to work through several other issues when figuring out its Windows 7 migration strategy, Silver points out.
- Microsoft has yet to make public the details of its
Technology Guarantee program or even say if there will be one that
covers business purchases. The Technology Guarantee program gives free
upgrades to Windows 7 on PCs purchased after a certain date. That's
crucial for businesses that plan to adopt Windows 7 soon, so they can
time their hardware purchases to avoid paying for a Windows 7 upgrade
shortly after buying a PC shipping with Vista.
- Even if
applications designed for XP or Vista run on Windows 7, that's no
guarantee that the software vendor will support them on Windows 7.
This Zdnet blog points out several alternatives. But the best one for many would be to just move out to Linux and Mac...http://blogs.zdnet.com/hardware/?p=4665&tag=nl.e550
Go liberate (http://www.ibm.com/software/info/liberate
), and then figure out alternative migration and virtualization strategies (http://www.ibm.com/lotus/openclient
Forbes reviews Vista and says (http://money.cnn.com/magazines/fortune/fortune_archive/2007/02/05/8399126/index.htm?source=yahoo_quote )
"One big hurdle is that you'll need serious hardware to take advantage of the best features." ...
"Even if you have a Vista-ready computer, upgrading to Vista is vexing. For starters, new PCs labeled "Vista ready" may not be capable of running the premium versions, which are, of course, the versions you'll want. " ...
"And then there's the issue of drivers, the software that Windows PCs need to work smoothly with printers, scanners and other peripherals. I wasted a full day tracking down and troubleshooting updates just so I could print a letter." ...
"For most organizations it's going to take 12 to 18 months of testing," says Michael Silver, senior software analyst for technology consultants Gartner Group. "Testing applications, waiting for software vendors to come up with new [Vista-specific] versions - by that time the machines in the office are going to be another 18 months older. Why spend the money to upgrade if you're only going to have it for another six months to a year?" ...
"some users will see Vista simply as Windows XP with lipstick and Botox. The Home Basic version, in particular, even does without the lipstick." ...
"It could lose customers to a new generation of browser-based applications that don't rely on any particular operating system."
Gartner analyst Michael Silver expresses doubts about reports that Microsoft/PC vendors will start to offer upgrade coupons for Vista users in Q4, 2006. See the article by Gregg Keizer in Varbusiness: http://newsletter.varbusiness.com/cgi-bin4/DM/y/eyou0FZukk0Elw0Ei5t0EA
I wonder what value these coupons can bring to enterprise customers if the product is delayed.Given the potential delays before we see any enterprise wide rollouts, many might opt for Linux or Mac as these platforms continue to become more viable as enterprise desktop platforms.
Check this out!
According to Aaron Tan, ZDNet Asia, "Gartner estimates that only half of Microsoft's customers with more than 1,000 desktops worldwide have purchased SA for Microsoft Office or the Windows platform, and only 65 percent of this clientele are renewing the maintenance program."
While Ed Bott argues that a price increase doesnt make sense, especially given the impact on customers with Microsoft Enterprise Agreement and Software Assurance as explained below - they may end up paying double!,
"If the goal is to increase adoption, a [Vista Enterprise] price increase doesn’t seem like the smart way to do it, especially given the bad feelings that a lot of enterprise customers are going to feel having purchased three-year SA licenses for Windows and Office in September 2003 with the assumption that they were buying upgrade rights to Longhorn and Office 12. Oops." in http://blogs.zdnet.com/Bott/?p=104
a recent interview with Microsoft executives - see Joe Wilcox analysis: http://www.microsoftmonitor.com/archives/016739.html - does point to potential price increase!
"By the way, Kevin confirmed that Microsoft would charge more for Windows Vista Ultimate, and presumably Windows Vista Enterprise, than current Windows XP pricing. He described the increase "modest." Maybe, but it's also the first Windows price increase in more than a decade."
So, this also means that customers whose Microsoft Enterprise Agreement is expiring after Vista/MS Office shipping date, have yet another reason NOT to renew their Microsoft Enterprise Agreement!
Well, more product delays, MS Office once again! So what? This is not the first time, Do you think this will be the last time?
CNN: "Microsoft faces a tough challenge in convincing users to upgrade from previous versions of Office, which may seem just fine to many users"! http://www.cnn.com/2006/TECH/ptech/06/29/microsoft.office.ap/index.html
Gartner has also commented on this - see my previous blog entry: http://www-03.ibm.com/developerworks/blogs/page/AntonySatyadas?entry=office_upgrade_hard_to_justify
According to news.com (http://news.com.com/Microsoft+delays+Office+2007+again/2100-1012_3-6089694.html?tag=nefd.top )
"Gartner analyst Michael Silver noted that the delay in Office could hit some businesses hard, particularly those that signed volume license contracts in late 2003. Such Enterprise Agreement or Software Assurance contracts offer, among other things, the right to any new versions of the product that come out over a period of time, typically three years."
If you read that and then the recent article by Ephraim Schwartz on Microsoft Enterprise Agreement from InfoWorld (http://www-03.ibm.com/developerworks/blogs/page/AntonySatyadas?entry=innovation_has_moved_off_the ) which is also available in the InfoWorld newsletter (http://newsletter.infoworld.com/t?ctl=12D356D:1F4EFDF ),
And read additional facts such as Vista delay, cost of upgrade! (http://www-03.ibm.com/developerworks/blogs/page/AntonySatyadas?entry=supercomputer_pc_to_run_vista ),
And read what BusinessWeek wrote recently about other innovations in the marketplace: Watch your back Microsoft Office (http://www.businessweek.com/technology/content/jun2006/tc20060628_286363.htm?sub=techmaven ),
it can lead you to
imagining a day without Microsoft: (http://www-03.ibm.com/developerworks/blogs/page/AntonySatyadas?entry=imagining_a_day_without_microsoft )
Check this out, from Ephraim Schwartz, InfoWorld, June 27th: Time is right to bargain with Microsoft - as desktop software becomes less important, companies have leverage over the software giant for a better enterprise agreement! http://www.infoworld.com/article/06/06/27/79602_27OPreality_1.html
"There is a shift taking place, away from mammoth applications and the support they require. Our very own Oliver Rist says you’ll need 2GB of RAM to run Windows Vista (http://www.infoworld.com/4210 ). But on the horizon are downloadable applications from the likes of Google, not to mention mashups, reusable Web services, and the OpenDocument format.
Plus, the fact that the desktop is no longer the center of the universe means you can now safely consider, where appropriate, Linux desktops. It may not be right for all 50,000 of your desktop users, but maybe there are 25 percent who would do nicely without all the bells and whistles of a Windows desktop.
Finally, other leverage points you can use, according to Gartner, include convincing Microsoft that you can walk away from the deal and use your currently established licensing rights, or that you can upgrade Windows via the hardware refresh, rather than through an EA agreement.
It’s hard to say when exactly the world changed, but certainly everyone can agree that innovation has moved off the desktop. Perhaps it is time to stop paying it tribute."
According to Gartner analyst Annette Jump, reported by Andrew Donoghue, CNET http://news.com.com/Office+upgrade+hard+to+justify%2C+warns+analyst/2100-1012_3-6086693.html?tag=nl
Only companies who have spent the money for upgrade are likely to adopt office 2007!
- IT managers find it extremely hard to justify this upgrade!
- Only 2% of companies who didnt have Microsoft Software Assurance (a key component of their enterprise agreement) had adopted for Office 2003!
- This will be more like forklift migration!
- Office 2007 will only catch 10% of Microsoft's installed base by the middle of 2008, as only a small percentage will have moved to Vista by that point.
The costs of supporting the suite through a help desk will actually increase in the short term as users become acquainted with new features.
Check this out: Dr Charles Palmer, head of security and privacy for IBM Research and Bob Bragdon, publisher of CSO Magazine discuss the evolution of cybercrime and how best to fight it!
- Spam in email traffic from new and unknown bad sources is decreasing, to an average of 57.9%.
- Average of 1 in every 50.6 emails contains a virus.
- Vertical industry with greatest % of virus traffic is wholesale, followed by Education
- Monthly rate of phishing attacks is increasing.
Check out IBM's safety and security solutions here:
and IBM is Leader in Gartner magic quadrant for Security Event and Information Management: