The following article from the Editor in Chief of Computer world Don Tennant says it all. In this particular case, the customer was a meticulous book keeper. The sales rep. continued to push the customer! Is this a tactic to get customers to renew their Enterprise Agreement?I strongly encourage anyone reading this blog, who might have come across similar practice from Microsoft, to share it in this blog or email me!
Rotten Effort firstname.lastname@example.org://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=111186&source=NLT_MGT&nlid=23
May 08, 2006 (Computerworld): It's bad enough when Microsoft strong-arms other software vendors into submission as a means of thwarting competition. But when it engages in underhanded tactics to intimidate users in order to land a software deal, we have a very disturbing situation on our hands. And someone needs to have the guts to speak out about it. Fortunately, someone has. Last week, Dale Frantz, CIO at Auto Warehousing Co., brought to my attention an alarming business practice that shows Microsoft at its shoddy and arrogant worst.AWC was contacted several weeks ago by Janet Lawless, a software asset management engagement manager at Microsoft, who claimed that "a preliminary review of [AWC's software licensing] information indicates that your company may not be licensed properly." Lawless urged AWC to "understand that the potential inconsistency in licensing is an urgent matter and needs immediate attention." She wanted to send a consultant to AWC to conduct an inventory of its installed software........"Thank you for your offer to send your purchase records to me," she wrote, "however our Software Asset Management (SAM) program is the only unbiased way to create an accurate baseline and resolve this matter."That did it. Frantz informed Lawless that he wasn't going to waste anymore time with her, and he left the matter with his attorney. The attorney, suspecting that Lawless' actions were part of an elaborate sales effort, basically told her to back off.[Read More