Today’s customers expect more. They expect you to know them as
individuals, to anticipate their needs and to surprise them with
interesting new products and services. Yet the traditional approaches
to innovation and customer intimacy are hopelessly archaic in today’s
Learn how social business and an end-to-end approach
to commerce can change the way you interact with your customers,
building their loyalty and your brand.
- Understand how to leverage both a Social
Business and Smarter Commerce to create exceptional experiences for your
clients and enable the employees who engage them.
- Hear how leading organizations are building loyalty in their brand is ways never seen before.
- Discover that the ways in which people
interact, relationships form, decisions are made, work is accomplished
and goods are purchased.
- Listen to clients detailing how a new breed of
customer is dictating a new set of terms in the dynamic between buyers
- Interact with a panel of peers, thought leaders and IBM subject matter experts.
What is the difference between IBM Cloud and Microsoft/HP Cloud?
- innovations around proven market leading IBM software and hardware capabilities
- Microsoft customers are moving to IBM Cloud - example Panasonic adopting LotusLive
- They recently agreed to agree with a claim of $250M in the next 3 years
- Microsoft customers are moving to IBM Cloud
Stay tuned for more news on this...
"I’d like to personally invite you to join me tomorrow for a global discussion on how to create a smarter, more productive work environment. Forward-thinking IBM customers, expert thought leaders from around the world, and top IBM executives will be sharing ideas and setting direction for future investment. I would appreciate your adding your voice to the conversation.
Please take a moment right now to register here https://www.collaborationjam.com/minijam2/jam/registration/index.do?jamId=1746
Good BBC article: http://news.bbc.co.uk/2/hi/technology/8127334.stm
"Head offices and individual desks are likely to disappear in favour of
hot desks, collaborative spaces and decor that adapts to a worker's
"By 2030," she said, "all these pieces of kit will be embedded throughout the environment and become completely transparent."... "A
fully integrated set of technologies will follow users wherever they
are," said Dr Puybaraud.
"The whole focus is on user empowerment. Walls could become screens showing diaries,
documents or video conferences. Homes and cars would measure mood and
tune surroundings to, for instance, soothe a worker if they were
A tiny smart mobile, with a folding screen and a powerful
pico-projector could be the gadget that co-ordinates the way
information is passed on, speculated the Johnson control report...
With more than 70% of people predicted to live in cities by 2050, the debate is on around how cities can get smarter
: http://www.ibm.com/ibm/ideasfromibm/us/smartplanet/index.shtml#ibm-video?&re=sp5 http://www.ibm.com/ibm/ideasfromibm/us/smartplanet/topics/cities/20090309/index.shtml?&re=spf
Equally important becomes the question: how can we make Villages smarter
so that maybe more people can be living in the villages. Here is a discussion I have started on this targeting a little state Kerala in India and how we can lead change...http://teamkita.ning.com/profiles/blogs/is-kerala-ready-for-embracing
Check out this IBM CIO interview in Forbes.com CIO network on Collaboration http://video.forbes.com/fvn/cio/big-blue-collaboration-challenge
about Lotus Sametime, Lotus Connections, Cloud strategy, TAP (Technology Adopter Program) innovation...
More proof points on working smarter using Microsoft alternatives...
reported based on input from 1275 survey responders worldwide that (a) cost reduction and security are major drivers, (b) ubuntu scored high, (c) after IT the low hanging fruit were General professional users (relatively light and predictable use of e-mail, office tools, etc) andTransaction workers (mostly using enterprise applications in a routine prescriptive manner) http://www-03.ibm.com/press/us/en/pressrelease/27562.wss
Key statistics in the report (ftp://ftp.software.ibm.com/linux/pdfs/Freeform_Dynamics-Desktop_Linux.pdf
- 71% of respondents indicated cost reduction as their primary driver for adoption.
- 35% stated the ease of securing the desktop was another primary driver
cited the lowering of overheads associated with maintenance and support
in general were factors contributing to the benefit of desktop Linux
- Those with experience of
Linux desktop rollouts are 50% more likely to regard non-technical
users such as general professional users and transaction workers as
primary targets for Linux
- 58% of those with prior experience of a Linux desktop rollout see general professional users as primary targets
- 52% of those with prior experience of a Linux desktop rollout see transaction workers as primary targets.
- 32% of those with prior experience of a Linux desktop rollout see power users as primary targets.
of respondents said usability was the main consideration when
evaluating or selecting a desktop Linux distribution for use in a
announced VERDE 2.0 available with desktop management infrastructure with disconnected use that can harness the local processing power. They already support virtual windows and linux desktops using the VDI connection broker and associated destop management/clustering. They also expanded their partner network by adding 16 additional resellers/systems integrators worldwide (http://vbridges.com/wp/?page_id=181
). They span Germany, France, England, Italy, South Africa, Japan, Indonesia, Mexico and the United States. One of them, Midas network is offering Desktop as a Service offering from Austin, Texas, USA.
Meanwhile IBM also announced Gruppo Amodori
moving from Microsoft Exchange/Offce/Windows to the IBM Open Collaboration Client Solution on RedHat (http://www.lotusonredhat.com
) -- http://www-03.ibm.com/press/us/en/pressrelease/27561.wss
"Our strategy is to focus on Linux first and foremost, taking a
practical and pragmatic approach," said Gianluca Giovannetti, CIO and
Director of Organization, Gruppo Amadori. "For us, the Linux
environment is the right choice for very focused applications and is
more cost effective than Microsoft."
Great article in the Time magazine (May 25,2009) on the future of work...http://www.time.com/time/specials/packages/article/0,28804,1898024_1898023,00.html
- More flexible, more freelance, collaborative, far less secure work world
- 40% of USA workforce predicted to be independent contractors by 2019, up from 26% today
10 Jobs predicted to grow the most in numbers by 2016:
- 28% of the workforce will telecommute full or part time, up from 12% in 2000 (per Gartner)
- Run by a generation with new values
- Women will increasingly be at the controls
- 83% of all consumer purchase decisions are done by women
1. Retail salespersons
2. office workers
3. registered nurses
4. food prep. and services workers
5. customer services reps
6. janitors and cleaners (not maids/housekeepers)
7. post secondary teachers
8. nursing aides, orderlies and attendants
9. personal and homecare aids
10. home health aides10 jobs predicted to have the fastest growth rates by 2016:
1. home health aides
2 personal and homecare aides
3. computer software engineers
4. medical assistants
5. hetwork systems and data communication analysts
6. personal finance advisers
7. substance abuse and behavioral disorder counselors
8. veterinary technologists and technicians
10 makeup artists, theatrical and performance
As you can imagine, one of the key drivers for collaboration is to learn just in time and over a period of time...
Saba and IBM announced Saba as the learning accelerator for IBM WebSphere Portal.
This is well supported by the IBM Workforce & Talent Solutions (WTS) offering that integrates
services from Human Capital Management practice with a wide range of
tools, technologies and IBM Research projects, including Saba's
learning and people management applications. WTS is the first holistic
offering in the talent management marketplace that addresses the
science of people management throughout the entire employee lifecycle.
This is about making organizations as smart as our people....http://www.ibm.com/ibm/ideasfromibm/us/smartplanet/topics/businessproductivity/20090504/index1.shtml
"Unfortunately, the best work in many companies often happens despite
our processes and structures, rather than because of them. Individuals
and teams today are ready to collaborate, multitask and cocreate—and
yet, every week, businesses waste 5.3 hours per employee because of
inefficient processes. A full two-thirds of employees believe there are
colleagues who can help them do their jobs better, but they don't know
how to find them—and 42% of people say they are forced to make
decisions with the wrong information at least once a week. It's no
wonder that 91% of CEOs surveyed say they need to restructure the way
their organizations work.
To work smarter, we'll need smarter organizations—enhancing and
benefiting from their people's expertise, enterprise and creativity,
rather than inhibiting them. Transforming the collaborative
infrastructure and processes of our places of work will enable people
to take advantage of the full scope of an instrumented, interconnected
and intelligent planet. And the good news is that many organizations
around the world are showing the way"
On productivity confidence index as of March 2009: http://www.i4cp.com/pci
: "53% of surveyors believe that productivity will increase. Hospital, healthcare and insurance industries
came in with a high PCI score of 43.5, while government lagged all
sectors with a score of -25.
Check out key points from Sam Palmisano's remarks at the Atlantic Council event where he received the Distinguished Business leader award for 2009: http://www.acus.org/event_blog/2009-leadership-awards-bush-kohl-petraeus-and-palmisano/palmisano-transcript
"If we don’t make our economic, technological and social systems truly
systems – and by that I mean they are reliable, transparent,
trustworthy and secure – then they will not be sustainable"
"In June, in Berlin, the same city that brought down the wall and
rebuilt itself into a key European hub, IBM will convene a “smart
cities” summit. We’ve invited hundreds of leaders from the world’s most
innovative cities to share ideas and learn how we can make our cities
"By 2050, 70 percent of people on Earth will live in cities. Which means
that cities… more than states, provinces or perhaps even nations… are
increasingly the central arena for success or failure"
"We have the potential – both technological and political – to make our
cities more productive, more efficient, safer, more vibrant and more
"The key, as I said, is leadership. If we are really going to drive
meaningful change, we need to get smarter about how we work together.
We will have to be far more collaborative. This is not just the
familiar “public and private sector” formula. It’s multi-directional,
multi-stakeholder, truly global. Think about it – none of the systems
I’ve mentioned is the responsibility of any one entity or decision
maker. They all involve business, government, communities, all of civil
Peter Coy in the May 11th 2009 Business week issue wrote this article "help wanted" describing the 3Million jobs currently (as of beginning of March 2009) out there in USA that folks are having a difficult time filling up: http://www.businessweek.com/magazine/content/09_19/b4130040117561.htm?campaign_id=rss_daily
This 3Million number maps to bureau of labor statistics JOLTS report, conference board, etc.
The openings are in accounting, health care, government, and education...
Challenges described include lack of right skills, people not being able to relocate due to the housing challenge...
So what if the government and entrepreneurs start leveraging smarter collaboration capabilities to
(a) train people on new skills?
(b) go mobile, work from home/remote?
Check out the IBM announcement on Smart Work at IMPACT..http://finance.yahoo.com/news/IBM-Approach-to-Working-prnews-15120135.html?.v=1
- Businesses waste 5.3 hours per employee due to inefficient processes.
- Two-thirds of employees believe there are colleagues who can help them do
their jobs better, but don't know how to find them.
- 42 percent
of people are forced to make decisions with the wrong information at least
once per week
- 91 percent of CEOs surveyed by IBM said they needed to
restructure the way their organizations work
And all recognize Collaboration as the way to address their challenges
for more info on IMPACT announcements
Good discussion with Ascendant, a leading IBM business partner, as they get ready for IMPACThttp://www.ibm.com/developerworks/blogs/page/SOA_Off_the_Record?entry=ascendant_rocks_the_impact_floor
"We are working heavily in the health care space, both payors and providers. Additionally, we are currently engaged with several Blue Cross Blue Shields across the country to optimize their member portals and create more agile, online business processes. We have created and combined a unique set of capabilities for our customers. By combining user experience architecture, requirements engineering, and business value measurement with an SOA execution, we are helping health care payors align key business metrics to the user’s experience and then ensure end-to-end execution of the solution. The technical solution often encompasses many parts of the IBM platform, including WebSphere Portal, Process Server, Lotus Connection, DataPower, Rational Team Concert and Build Forge.
We are also helping customers across a variety of industries adopt and execute social computing strategies. We are currently working on many corporate communication and collaboration strategies and are creating “internal Facebook-like” solutions, extending online communities to partner communities. Working with a variety of large brands to improve their online shopping experience, we are stressing the importance of “social commerce” applications and strategies in the shopping experience."
Is working smarter mean being more productive? more effective?
Obviously two very loaded words. Been used thru out the history of IT and Business...
Here is a 2006 HBR article by Stever Robbins that gets into some of this: http://hbswk.hbs.edu/archive/5190.html
"Working smart is risky. If you work smart, you'll have more free time.That means more leisure, shorter work hours, or . . . more work. If youuse the free time to take on more commitments, you're just as busy asbefore, but now you are so tightly scheduled that a slip in one projectcan cascade to many more projects. Happiness happens when productivityenables a higher-quality life, not frantic overachievement"
"To work faster, you'll have to get into the zone"
"Key to entering the zone is eliminating distraction"
"Your biggest distractions will come from you, though. You'll multitask"
"Another way to work smarter is by distinguishing busy from productive"
"The 80/20 rule says that 80 percent of your results come from just 20 percent of your efforts"
"Working faster, identifying your 80/20 opportunities, and usingopportunities for parallelism all take thought and planning before youreap the rewards"
And then you collaborate, collaborate, collaborate...
Great report on Smarter Railroads:
"The smarter railroad requires an intelligence that is networked,communicating and aware across the rail ecosystem. It requiresinformation to be shared across the enterprise and between manydifferent stakeholders including the railway, shipper, car owner,travel agent, municipalities, inter-modal carriers and customers, localand global."http://www-03.ibm.com/industries/global/files/trav_smarter_railroad_2009.pdf?re=travel&sa_message=title=the_smarter_railroad:_an_opportunity_for_the_railroad_industry
"Imagine if: If passengers could manage their entire door-to-door journey on their mobile devices, receiving continually updated suggestions for more convenient route based on their own travel history and preferences"...
"Customer interactions with rail companies will change. With the recent emergence of Web 2.0 applications and the proliferation of mobile and smart devices, customers are becoming more informed and want more control of their travel,
shopping and interaction with railroads. In the future, it will matter less which company gets them from point A to point B; they will care more about how quick, cost effective or easy it was to plan and manage the journey. Similarly, suppliers will want to book their own freight and have it moved directly from manufacturing
to stores, regardless of carrier. They will self select their transit options by cost, efficiency and impact to the environment as required by their customers."
Do you want to embrace change? need help thinking out of the box?
To focus on value, exploit opportunities, and act with speed?
Jamming is one way to get this going.. We have done quite a few, within organizations, across businesses, and communities, and countries...https://www.collaborationjam.com/http://www.ibm.com/ibm/jam
I have organized a few like these:http://www-304.ibm.com/jct01005c/university/scholars/members/spotlights/e_romar.html
Here is one way to do it - check out the dynamic infrastructure related jams herehttp://event.on24.com/event/11/92/36/rt/index.html?eventid=119236&sessionid=1&key=E866A1E943DB7A253B481C66C670E5DD&eventuserid=23816847
You can always do your own.. Just get started with LotusLive
Just wrapped this up couple of weeks back...
|Smarter Collaboration Cost Reduction Strategy |
| ||Areyou CAPEX and OPEX challenged? Looking for ways to free up money inyour IT budget immediately that can still help with long term TCO?Looking for rapid ROI? Smarter Collaboration solutions from IBM offersyou an unique opportunity to focus, exploit opportunities, and act withspeed. This podcast offers quick insights into how you can drive betterbusiness outcomes by executing the Liberate, Migrate, Virtualizestrategy that takes into account software license, hardware, andoperational costs.|
Here are 22 collaboration vignettes in youtube
People sharing their experiences in how they Connect, Collaborate, Innovate, and Optimize using IBM Smarter Collaboration capabilities..
Cisco has been investing more in Collaboration - human network effect
. More examples here: http://www.cisco.com/en/US/netsol/ns870/index.html
The scenarios are debatable. Collaboration is NOT just about webex, tele presence, mobility, and Unified communications...
Lots of good use cases on how you can use IBM Smarter Collaboration solutions TODAY...
As a computational intelligence / soft computing geek, I always get excited when these technologies are applied to real life problems.
Having spent decades in solving control, prediction, evaluation, and decision support problems in aerospace
, geology, educational psychology, construction, economics and the like, it was good to see this work in using genetic algorithms to partner collaboration cost structures: http://www.informaworld.com/smpp/content~content=a782759954~db=all~jumptype=rssoptimize collaboration
"The paper elaborately analyses various collaboration patterns betweendistributed partners with the corresponding evaluation metrics forcollaboration time and cost."
There are others like Affinova
who have been using GAs to optimize solutions to marketing challenges...
Check out this IBM youtube video on Smarter Collaboration your wayhttp://www.youtube.com/watch?v=Vi17n3rEgTw
Web 2.0 ROI.
What are some of the KPIs?
1. Reduce cost of sale? faster sales cycle; increase yield
2. Reduce cost of lead generation? Less expensive marketing mix...
3. Reduce marketing collateral development costs and time?
4. Get answers faster
5. Reduce reinventions ... use the combo of bookmarks and search
6. Reduce errors
7. Speed up discovery process
8. improved quality of role-role interaction
9. Make faster decisions
10. transparent policy making lead to improved efficiencies
11. cost savings from shutting down low yielding projects
Aaron has an interesting session in April: http://www.web2expo.com/webexsf2009/public/schedule/detail/5771
And you got to read the IBM Enterprise Tagging Services ROI math: http://jisi.dreamblog.jp/blog/1739.html"IBM’s ETS cost $700k to develop and deploy across theworldwide intranet as a sidebar to a number of key web properties:traditional search engine results, top content pages, and webapplications""The ETS team instituted a survey to ask users how thistool helped them. What they found was amazing when you look at it incontext: the average person saved 12 seconds, across the 286000+searches performed through ETS each week. This sums up to 955 hourssaved each week across the company. In terms of cost savings, itamounts to a rough estimate of $4.6 million a year, in terms ofproductivity gain. The reusability of this page widget also resulted in$2.4 million in cost avoidance (reimplementing this for each site)."
IBM was named 2009 CRN channel champion for quite a few categories including Collaboration Software: http://finance.yahoo.com/news/IBM-Named-2009-CRN-Channel-iw-14608383.html
" The CRN Channel Championsstudymeasures overall Solution Provider perceptions of vendorproducts andservices. The survey is the largest and broadest-based technologyintegrator market study in the industry"
Congrats Vivek Kundra, Obama CIO: http://www.eweek.com/c/a/Government-IT/Google-BlackBerry-Enthusiast-is-Obamas-CIO-Choice/"VivekKundra will bring a depth of experience in the technology arena and acommitment to lowering the cost of government operations to thisposition," Obama said in a statement. "I have directed him to work toensure that we are using the spirit of American innovation and thepower of technology to improve performance and lower the cost ofgovernment operations."
Obviously figuring out TCO when you look for desktop alternatives is important. I did a quick search on what is out there. Check these out:
1. RedHat TCO calculator: considers savings from not renewing/signing Microsoft Enterprise Agreements, Moving from Windows to Linux desktops, servers, etc.http://www.compariv.com/redhat/tcoCalculator.jsp
2. Omni has a Novell desktop TCO calculator: http://www.omni-ts.com/linux-desktop/tco-calculator.html
3. Virtualization (including desktop, but looks like windows based) TCO calculator: http://www.alinean.com/P_TCOcalculator.asp
4. Small Business solutions: http://www.bilal.ca/how-to-save-money-with-lotus-foundations/
5. ROI around Messaging and collaboration: http://www.permessa.com/roi_calculator
Check out this report from eweek on Palmisano's top 15 moves.
Move # 8 is all around the IBM Open Collaboration Client Solution (OCCS -- http://www.ibm.com/lotus/openclient) including virtual linux desktops using Virtual Bridges and Canonical - the Microsoft desktop alternative, and Symphony (http://symphony.lotus.com)
Why should CIOs and CFOs care?
1. Opportunity to free up your IT budget
2. Opportunity to get ROI in less than a year
3. Opportunity to lower TCO
Lotusphere 2009 was quite exciting. I am back again here due to requests from customers and partners who wanted to keep a pulse on competitive insights. So what is new? what is hot?
Cost reduction strategies is hot. Remember? Liberate, Migrate, Virtualize...
Desktop Virtualization is hot. Particularly if you virtualize your Linux desktops. Yes Linux. Check out this solution IBM announced with Virtual Bridges and Canonical in Dec 2008.
- Press announcement: http://www-03.ibm.com/press/us/en/pressrelease/26230.wss
- Solution sheet: ftp://ftp.software.ibm.com/software/lotus/lotusweb/openclient/OVC_VERDE_Ubuntu_1103.pdf
- Technical whitepaper series: http://www.ibm.com/developerworks/lotus/library/occs-pt5/
So this is about reducing software license, hardware costs, and operational costs. And yes, you also benefit from virtual collaboration -- travel, phone, search/discovery, etc. etc...
Then of course, how can you collaborate smarter? What does it mean to People, their workspace, and the business processes and relevant information sources?
- By making the right (timely, with the right available person, with the required knowledge) connections, and establishing deeper relationships (trust, motivation). It is about interconnections.
- By figuring out the best business processes you can real time enable, not only with presence and bots and chat/web conferencing but also tying it to voice, mobility, wireless, and IP telephony. Instrumenting it right. Adding smartness to it.
- By innovating - nurturing and transforming talent through participatory community dynamics, anytime, anywhere, using any device
- By optimizing the workspace and drive out costs -- all those costs I described above. By doing the Liberate-Migrate-Virtualize, leveraging Open Collaboration Client Solution, open virtual clients, Symphony, Linux...
This does require cognition oriented architectures that breed new intelligence that can provide the fine balance between self-service and automation.
Are you attending Lotusphere 2008 in Orlando?
Visit Desktop of the future Club
Check out the sessions in Swan Peacock 2 room starting Monday afternoon (Jan 21st) thru Wed evening (Jan 23rd). The schedule is in a one pager in your attendee bag.
Learn all about the IBM Open Collaboration Client Solution, activities with Linux distros. such as Novell, Red Hat, and other business partners such as Mainsoft, Csscorp, Ericom, Win4lin, Diamondedge, Cashal, etc. Learn about migration strategies.
Value for Customers, Business Partners, ...
Think paying bloggers to edit Wikipedia entries or handing out free laptops to bloggers is on the cutting edge of marketing communications? How about inventing IT industry analyst market share figures for a market segment that hasn't even been measured? Case in point: A reader of Microsoft's Sunday, Jan. 21 press release paragraphs could conclude that Microsoft already dominates the Unified Communications integrated collaborative market segment with 52% share, according to IDC, a reputable IT research firm. Trouble is, IDC has not yet determined vendor market share for this segment, nor has estimated the size of the "integrated collaborative" market. To top it off, IDC hasn't even established a taxonomy for the "integrated collaborative" market segment! (Microsoft even mixed in Social Software capabilities into the same paragraph, just to sound trendy, I guess.)
See Microsoft's original press release, that issued on Sunday Jan 21st 2007 at midnight, at http://news.morningstar.com/news/ViewNews.asp?article=/PR/20070122SFM051_univ.xml&pgid=qtqnPress5
So did Microsoft fix their "error?" Rather than distributing a new version of its press release over PR Newswire (which distributed the original press release) to correct these innaccuracies. Microsoft simply updated a copy of the press release posted on its press room web site, with the words, "Editors’ update, Jan. 24, 2007 – This press release has been edited since original publication." -- without any explanation about what was wrong. See: http://www.microsoft.com/presspass/press/2007/jan07/01-21LotusDominoTransitionPR.mspx
Of course, journalist don't check press releases on vendor press sites to see if they've changed. Then again, Microsoft could again be blazing a new trail in marketing communications ; )