Great story of several customers in Singapore adoption IBM technologies for Smarter Collaboration:
"After running a proof of concept in 2007 of possible systems, theschool decided to build its portal with IBM WebSphere and Quickrproducts. It tied six different backend systems, including a studentadministration system running on PeopleSoft software, Blackboard forits course management system and Microsoft Windows Live for e-mail, hesaid.
The school is currently running a pilot trial of 3,000students, and is in the midst of procuring new servers for the finalroll out, which would affect some 13,000 students come February 2010"
"Singapore-based Donut Empire is also jumping on the Web 2.0 bandwagon. The local chain launched a blog site two weeks ago, after a planning period of six months with its Web design company and IBM, according to its co-founder.
Donut Empire also hopes the use of Web 2.0 tools would help itaddress its business objectives such as communicating with itsemployees and franchisees, as well as quicken the response time totheir questions, said Chiew"
Interesting points in this article:http://www.eweek.com/c/a/Web-Services-Web-20-and-SOA/Web-20-Tools-Gain-Enterprise-Acceptance-810331/“Document-centric collaboration by itself just isn’t enough. You needto have something people-oriented right alongside it,” said Oliver Young, ananalyst at Forrester Research."
“There is pent-up demand among learners for easy-to-use tools thatsimplify the process of connecting a person with the need to know to a personwho knows,” said Rozwell from Gartner
At IBM, 53,000 employees use a homegrownsocial networking tool called Beehive. An IBMer’s Beehive page typicallycontains his or her work history and pictures. “Formerly, you had to walk intosomeone’s office to get a sense of a person,” said Carol Sormilic, an IBMvice president. Beehive works hand in hand with IBM’scorporatewide employee directory called Blue Pages, which surfaced commerciallyin Lotus Connections.
IBM is tying Beehive and Blue Pages intoadditional Web 2.0 tools, including blogs, wikis and the company’s Twitter-likeapplication, called BlueTwit, which has some 2,000 users so far. The companyalso encourages “crowdsourcing,” in which expertise on a given topic issolicited from the social network community.
Web 2.0 ROI.
What are some of the KPIs?
1. Reduce cost of sale? faster sales cycle; increase yield
2. Reduce cost of lead generation? Less expensive marketing mix...
3. Reduce marketing collateral development costs and time?
4. Get answers faster
5. Reduce reinventions ... use the combo of bookmarks and search
6. Reduce errors
7. Speed up discovery process
8. improved quality of role-role interaction
9. Make faster decisions
10. transparent policy making lead to improved efficiencies
11. cost savings from shutting down low yielding projects
Aaron has an interesting session in April: http://www.web2expo.com/webexsf2009/public/schedule/detail/5771
And you got to read the IBM Enterprise Tagging Services ROI math: http://jisi.dreamblog.jp/blog/1739.html"IBM’s ETS cost $700k to develop and deploy across theworldwide intranet as a sidebar to a number of key web properties:traditional search engine results, top content pages, and webapplications""The ETS team instituted a survey to ask users how thistool helped them. What they found was amazing when you look at it incontext: the average person saved 12 seconds, across the 286000+searches performed through ETS each week. This sums up to 955 hourssaved each week across the company. In terms of cost savings, itamounts to a rough estimate of $4.6 million a year, in terms ofproductivity gain. The reusability of this page widget also resulted in$2.4 million in cost avoidance (reimplementing this for each site)."
Well, we have been saying this for a while. And we have seen customer interest and adoption starting to trend in this direction for sure...
Check out this article by Galen Gruman in Infoworld: http://www.computerworld.com/action/article.do?command=viewArticleBasic&taxonomyName=Linux+and+Unix&articleId=9128813&taxonomyId=122&pageNumber=1
"Essentially, desktop Linux makes sense as the desktop OS only for thoseemployees who do common work in Office and Web apps. But that's a lotof people."
"OpenOffice is a sound alternative to Microsoft Office, but I spent most of my time with the free IBM Lotus Symphony
, which is a slightly better productivity suite than OpenOffice
, in the InfoWorld Test Center's evaluation."
"many companies, government agencies, and educational institutions canchuck at least some of them. Those based on XP -- or Windows 2000,which still has a huge installed base in government agencies -- canlook to big savings on licensing, hardware, and training costs."
If your organization can relate to any of these top reasons, read further
- Want flexibility and choice in your environment/purchasing decisions
- Exploring "Desktop of the future"
- You are an ISV/VAD/SI/Solution provider exploring new ways to drive customer value
- You need alternatives for migrating your applications based on user needs/segmentation For example:
- Have Microsoft Visual Basic applications; still running Windows 2000; have .Net applications
- Interested in server managed clients and "hands free installation and support" model
- Need "Rich Client" support (i.e., "fat client" functions at browser client price)
- Cost, TCO
- Want to lower your TCO by exploring Linux and other low cost applications
- Challenged with Vista upgrade costs – software, hardware, training, deployment
- Concerned about Microsoft Office 2007 costs (software, training, deployment, value) - 80% of your users leverage only 20% of the functionality offered in Microsoft Office 2007
- Want to explore the possibility of saving a large amount off the cost of Microsoft Enterprise Agreement by taking alternate procurement strategies
- Looking into the increasing number of government policies and supporting laws on adopting open standards, ODF, and Linux
- Want to innovate, leverage new innovations like Web 2.0 on the desktop
The "desktop of the future" concept is driven by the following needs
- ease of use (leverage Web 2.0, SOA) drive innovation on the desktop
- reduce cost - hardware, software, maintenance/support, management (http://www.ibm.com/lotus/reducecost)
- support mass collaboration and organizational productivity
- mobility, smartcard, biometrics, appliances - anyplace, anywhere, connected/disconnected
- unified collaboration, communication, and socialization (http://www.ibm.com/lotus/collaborate)
- client middleware with one open programming model
- flexibility and choice - open client capabilities (http://www.ibm.com/lotus/openclient)
- mashup and application composition capabilities
- the smarts - speech, vision, touch, awareness, context, insights
Want to get a briefing, IBM point of view? Contact firstname.lastname@example.org
Want to play around with Notes 8 beta client? download from here: www.ibm.com/lotus/getnd8now
Want to get a whitepaper on this? Contact me email@example.com
Check this out:
"IBM's Lotus unit will introduce a set of social networking services Monday that functions like a MySpace for office workers and which analysts say marks a renewed challenge to Microsoft Corp.
Peter O'Kelly, a collaboration software expert with Burton Group, said: "This is going to rekindle the competition between Microsoft and IBM, I think IBM is playing offense here... O'Kelly said IBM's Web software could cause many corporate buyers who stopped considering Lotus Notes a decade ago to reconsider their reliance on Microsoft's rival software suite."
Connections combines five components: member profiles, activities, blogs, communities and "dogear" - IBM's word for how users identify and share Web bookmarks with colleagues. Connections uses the popular Web navigation technique of "tagging" to help users track popular discussion topics and figure out who may have expertise on any subject. The software provides a way for individuals to quickly set-up ad hoc groups to collaborate on projects, storing relevant documents, e-mails and Web sites together. Each user can publish blogs to share ideas with colleagues.
"What Web 2.0 has demonstrated is that self-defining communities often do a better job of locating relevant information," IBM software chief Steve Mills said. "This helps with the rapid identification of expertise and experts."
See more coverage:
Other announcements include Lotus Quicker - a new web 2.0 collaborative content platform, Lotus Sametime 7.5.1 featuring expanded unified communications, and Lotus Notes and Domino 8 beta program.
Visit Lotusphere Complex in Second Life, first time IBM has run a customer conference simultaneously in both the real and virtual worlds (http://slurl.com/secondlife/ibm 9/34/58/23/)
Good news for 16 million Lotus Sametime users and potential new customers. IBM announced the availability of Lotus Sametime 7.5 unified business communications platform earlier this week (Sept 13th 2006).
Based on the open and flexible Eclipse framework, with web 2.0 capabilities, this is indeed a game changing application!
We are approaching 100 IBM Business Partners building solutions based on Lotus Sametime 7.5, with nearly 30 of them already featured in the Lotus Sametime Virtual Partner Showcase http://www.ibm.com/software/lotus/partnershowcase/sametime.
At the Sametime Real-Time. Right-Now launch event we demonstrated examples, ranging from plugins with Cisco to see your contact's phone availability, to Radvision's multi-party audio/video conferencing session.
Look at some of the press around this announcement:
IBM Beats Microsoft to Meeting Space By: Michael Hickins, September 13, 2006: http://www.internetnews.com/ent-news/article.php/3631911
IBM Lotus Sametime Challenges Microsoft for New Market, By: Stan Gibson, September 13, 2006: http://www.eweek.com/article2/0,1895,2015716,00.asp
View the webcast and see Lotus Sametime 7.5 in action for yourself: http://www-142.ibm.com/software/sw-lotus/products/product3.nsf/wdocs/rtrneventbasic So, how is this different from Microsoft's unified communication announcements over the last three months, including the strategic relationship with Nortel?
- Lotus Sametime 7.5 is based on open standards that offer flexibility and choice.
- Leveraging open source Eclipse framework helps ISVs rapidly deliver plug-play components that complements Sametime services
- This is available TODAY. So customers need not wait for 2007.
- Solutions with Lotus Sametime 7.5 include Avaya (IP Telephony), Avistar Communications (Video Conferencing), Nortel (Voice, video, audio conferencing and mobility options), Phonesoft (voice messaging), RIM (audio and video conferencing)...
According to Steve Hamm, BusinessWeek, July 3rd edition (http://www.businessweek.com/magazine/content/06_27/b3991412.htm ):
"It's being updated furiously, but Microsoft's once-irreplaceable program now has some viable rivals. ...
Don't expect Vijay Sonty to get any Customer of the Year awards from Microsoft Corp. The chief information officer for Florida's Broward County school system negotiated to pay only $14 per copy this year to outfit 40,000 employees with the Microsoft Office productivity suite. At retail, the bundle of the Word, Excel, Outlook, and PowerPoint lists at $399. But for Sonty, even a $14 annual subscription is still too expensive. That's why over the next three years he plans on cutting his Office purchases to 5,000. In its place, he's buying IBM Workplace, which not only includes Office-like applications for employees but also delivers online learning to the district's 274,000 students. His price: $4 per person per year."
"Over time, the software world is expected to move more to online applications. Gartner considers them a serious threat to Office just because they're so easy to use. "For consumers, I don't think you need to pay the premium to buy Microsoft Office anymore," says Credit Suisse's Maynard.
Further down the road, some techies believe productivity applications as we know them will become much less important. Instead of opening separate word processors and spreadsheets, people may tap into those functions within other applications—much as they now use a word processor within their e-mail programs. If that happens, Microsoft Office, rather than the company's customers, will look like the dinosaur."
Ephraim Schwartz has this interesting discussion going on in Infoworld: http://www.infoworld.com/article/06/05/23/78519_22OPreality_1.html and the blog: http://weblog.infoworld.com/daily/archives/2006/05/talkback_your_w.html on May 23rd.
Josh Greenbaum, principal at Enterprise Applications Consulting, says, "Downloads for [StarOffice] would bring the Internet to a screeching halt."
"Good technology is transparent and invisible," Cooper says, "and we haven’t gotten there yet."
Finally I asked our own tech guru, Jon Udell, what he thought. On the whole, he thought Microsoft’s disappearance would be a good thing, saying, "I hope it would jump start the kind of competitive innovation we haven’t seen forever."
Well here are top 8 things that come to my mind!
08. No more FUD! I can close shop now :-)
07. End of the era of proprietary formats
06. Imagine the amount of money that gets freed up since customers need not pay Enterprise Agreements!
05. Open standards rock - "opening office and windows to fresh light, air"!
04. Acceleration of SOA and Web 2.0 open standards adoption.
03. Exchange partners join IBM ...
02. Accelerate innovation!
01. More java developers
Check out the latest release of IBM Workplace 2.6 Forms!
Forrester has acknowledged this product to be a market leader in http://www.forrester.com/Research/Document/Excerpt/0,7211,39619,00.html. "IBM is leading the XForms movement by working to create an open standard for separating form content and presentation. The product's support for digital signatures leads the market, making it a good fit when such requirements are critical to automating workflows and approvals."
Its all about customer value
- Helps to increases developer productivity through team development and reusable form components that include sophisticated presentation, business rules and data model
- The browser and rich client based options to build a single eForm is pretty cool, especially with local save and pixel precision printing. We are talking of Web 2.0 type user experience here. No expensive and time consuming programming!
and open standards
- It supports the W3C XForms open standard - makes form data immediately available to any system, device or person.
- New Eclipse-based form designer.