The recent Microsoft case study and the report published by Gartner is a good example of how one should not design a solution. Why? For one, the customer in the study spents ~US$1.5M to just do mail migration. They are estimating another US$1.5M atleast for migrating the applications! Alternatively, they could have freed up significant IT budget by not renewing their MS Enterprise Agreement and then spent a portion of the cost of the migration to get the required functionality. Do the ROI math here!!
Let us look at this latest Microsoft study that Gartner published as: Migration From Domino to Exchange Is Easy for E-Mail, but Applications Prove More Challenging 22 February 2006 by Matthew W. Cain. (G00137480)
Microsoft's case study: "Services Firm Switches to Microsoft Collaboration, Cuts Costs and Improves Productivity" is available here:
I like the Gartner one - to the point. The Microsoft title brings up several flags:
- Well, all they switched was email
- The document says they hope to improve productivity
1. Aging infrastructure not keeping up with a growing (85%) mobile workforce
- 50/50 chance of connecting to office: One of the key Notes/Domino value proposition is disconnected usage and replication!
2. Employee communication and collaboration suffered
- No unified up-to-date corporate phonebook online anywhere. Do it in Domino...
- Need to create a sense of community among employees Do it in Domino!
- Eurochem: http://www-306.ibm.com/software/success/cssdb.nsf/CS/DNSD-6LTE5V?OpenDocument&Site=software
3. Internal IBM Lotus Notes applications - complex engagement management - were difficult to use
- Usability - Number of mouse clicks! Design?
- Flexibility and scalability for 7000 users?
1. Broader Options
Broad mobile-communication options!
Really? See : http://www-142.ibm.com/software/sw-lotus/lotus/offering1.nsf/wdocs/matrix2
Concern over long-term viability of Domino and confusion over IBM's road map for Domino.
Improve employee satisfaction with corporate IT services: survey results? study?
2. Increased alignment with Microsoft strategy
Facts about the Business Case:
They spent $214 per user to migrate mail only. They have no established ROI for this expenditure, and don't necessarily believe it will save them any money.
They spent $214 per user -- without implementing coexistence tools which would have eased the migration pain. Expect that the cost per user would have been higher had they put the coexistence gateway in place.
They continue to operate their Domino infrastructure for applications. They think they will have apps moved in two years, at an additional estimated cost of $200 per user) -- but nobody knows if that will work yet.
There are no hard facts in here -- just perspectives.
"the firm hopes the migration appeases these IT services concerns"
"the firm has not done thorough estimates, it believes the ultimate cost of migrating applications will be in the range of another $200 per user,"
" the company believes that managing the Exchange environment is easier than managing the Domino e-mail infrastructure"
"ensured a smooth transition for users" conflicts with "This created challenges in communication".
They imposed 150 MB mailbox quotas on the new system. Is that worth migrating to?
Binary Tree offers migration tool to move from Microsoft Exchange to Lotus Notes Domino: http://www.binarytree.com/website/msg/home.nsf/vContentW/CMT+For+Notes--CMT+For+Notes!Opendocument&migrateFrom=Exchange&migrateTo=Notes
and the case studies posted in their website points to superior collaboration as one of the reasons customers moved from Exchange to Lotus Notes Domino. http://www.binarytree.com/website/msg/home.nsf/vContentW/9D1C66B21191E43586256E850068077A
More than 3000 customers leveraged the Binary Tree tool!! According to Binary Tree, they have helped migrate more than 5Million users from MS Exchange to Lotus Notes/Domino since 1995.
So, maybe its not too late still, to use the same tool to get back using IBM Lotus Notes/Domino, and explore Websphere Portal and related technologies.