Social Business transformation
Web 2.0 ROI.
What are some of the KPIs?
1. Reduce cost of sale? faster sales cycle; increase yield
2. Reduce cost of lead generation? Less expensive marketing mix...
3. Reduce marketing collateral development costs and time?
4. Get answers faster
5. Reduce reinventions ... use the combo of bookmarks and search
6. Reduce errors
7. Speed up discovery process
8. improved quality of role-role interaction
9. Make faster decisions
10. transparent policy making lead to improved efficiencies
11. cost savings from shutting down low yielding projects
Aaron has an interesting session in April: http://www.web2expo.com/webexsf2009/public/schedule/detail/5771
And you got to read the IBM Enterprise Tagging Services ROI math: http://jisi.dreamblog.jp/blog/1739.html
"IBM’s ETS cost $700k to develop and deploy across theworldwide intranet as a sidebar to a number of key web properties:traditional search engine results, top content pages, and webapplications"
"The ETS team instituted a survey to ask users how thistool helped them. What they found was amazing when you look at it incontext: the average person saved 12 seconds, across the 286000+searches performed through ETS each week. This sums up to 955 hourssaved each week across the company. In terms of cost savings, itamounts to a rough estimate of $4.6 million a year, in terms ofproductivity gain. The reusability of this page widget also resulted in$2.4 million in cost avoidance (reimplementing this for each site)."
AntonySatyadas 1100009CNT Tags:  collaboration ibm youtube competitive smarter 2 Comments 3,811 Views
AntonySatyadas 1100009CNT Tags:  novell notes gruman galen redhat symphony occs domino software web open infoworld canonical social ubuntu 2.0 linux 3,805 Views
Well, we have been saying this for a while. And we have seen customer interest and adoption starting to trend in this direction for sure...
Check out this article by Galen Gruman in Infoworld: http://www.computerworld.com/action/article.do?command=viewArticleBasic&taxonomyName=Linux+and+Unix&articleId=9128813&taxonomyId=122&pageNumber=1
"Essentially, desktop Linux makes sense as the desktop OS only for thoseemployees who do common work in Office and Web apps. But that's a lotof people."
"OpenOffice is a sound alternative to Microsoft Office, but I spent most of my time with the free IBM Lotus Symphony, which is a slightly better productivity suite than OpenOffice, in the InfoWorld Test Center's evaluation."
"many companies, government agencies, and educational institutions canchuck at least some of them. Those based on XP -- or Windows 2000,which still has a huge installed base in government agencies -- canlook to big savings on licensing, hardware, and training costs."
AntonySatyadas 1100009CNT Tags:  canonical cio daas microsoft emr mundie gts desktone health client record amalga desktop craig vbridges virtual 3,413 Views
Interesting interview with Craig Mundie, Microsoft's Chief Research and Strategy Officer in the CIO magazine
"The next thing that will emerge is an architecture that allows theapplication developer to think of the cloud plus the clientarchitecturally as a single thing. In a sense, it is like client/severcomputing in the enterprise. It was the homogeneity that existedbetween some of the facilities at the server and the client end thatallowed people to build those applications. We've never had that kindof architectural homogeneity in this cloud-plus-client orInternet-plus-smart-devices world, and I'm predicting that will be thenext big thing."
Indeed... Check out http://www.ibm.com/lotus/openclient and http://vbridges.com/wp/ and even http://desktone.com/ and http://www-935.ibm.com/services/us/index.wss/offering/eus/a1026737
"The idea of electronic medical records is uninteresting? Yes, in theway that people have historically talked about them. In fact, thisAmalga product that we've been building and deploying really movesbeyond the idea that you need a prior, specified medical record. Itjust ingests all of the historical medical information, synthesizesmetadata, flattens it out and creates a new abstraction for dealingwith all for the medical information."
Well, check out the IBM 3d patient record software in Denmark: http://www.reuters.com/article/technologyNews/idUSTRE5294X720090310 and a first of a kind electronic health record exchange with MedVirginia and Social Security Administration in USA here: http://finance.yahoo.com/news/IBM-MedVirginia-and-Social-iw-14697133.html
AntonySatyadas 1100009CNT Tags:  computational collaboration algorithms chaos cost computing soft intelligence networks evolutionary algorithm systems fuzzy optimize neural genetic 3,253 Views
As a computational intelligence / soft computing geek, I always get excited when these technologies are applied to real life problems.
Having spent decades in solving control, prediction, evaluation, and decision support problems in aerospace, geology, educational psychology, construction, economics and the like, it was good to see this work in using genetic algorithms to partner collaboration cost structures: http://www.informaworld.com/smpp/content~content=a782759954~db=all~jumptype=rssoptimize collaboration
"The paper elaborately analyses various collaboration patterns betweendistributed partners with the corresponding evaluation metrics forcollaboration time and cost."
There are others like Affinova who have been using GAs to optimize solutions to marketing challenges...
AntonySatyadas 1100009CNT Tags:  patty mit maes mistry ted lab sixthsense pranav fluid interfaces media 3,125 Views
Now this is innovation at its best! MIT Media Lab fluid interfaces. With Pranav Mistry and Patty Maes. Smart Work
A $350 system made from current off the shelf products. You can use any surface, your palm ...
In the right direction towards sixth sense, situation awareness, desktops of the future...
More adoption trends...
"The freelance marketplace Odesk (www.odesk.org) recently reported thatthe number of Linux-related jobs posted on its boards has increasedmore than 1400% since 2006": http://linux-foundation.org/weblogs/press/2009/03/01/linux-foundation-announces-training-program-to-meet-increasing-demand-for-linux-talent/
Berkley is offering Linux courses: http://www.unex.berkeley.edu/news/linuxcourses.html:
"For software programmers and developers worried about layoffs and jobsecurity in these tough economic times, the answer may be as clear asthe screen on your cell phone. That’s because manufacturers of smallconsumer equipment like cell phones and PDAs need programmers trainedin embedded Linux to hand-tune the product’s software code."
And then if you look at the hot jobs in 2009, there is a good intersection of roles that can benefit from such capabilities:
And as you may know, the Obama campaign used Ubuntu nation wide: http://boredandblogging.com/2008/10/21/obama-ubuntu/
AntonySatyadas 1100009CNT Tags:  standards open law yale university obama redhat ibm 3,081 Views
The Yale Law School Open Standards research initiative and ODF alliance published recommendations to the Obama administration
Check out this effort from Yale Law School: http://www.law.yale.edu/documents/pdf/News_&_Events/Standards_RecommendationsREV.pdf
More commentary in Bob Sutor's blog: http://www.sutor.com/newsite/blog-open/
AntonySatyadas 1100009CNT Tags:  microsoft adoption enterprise vista assurance agreement software 3,043 Views
Recently eweek's Joe Wilcox blogged about Microsoft's 10 unlucky and lucky breaks. Here are some interesting facts from these articles:
1. "Enterprise Vista
2. "Microsoft records Software Assurance sales as unearned revenue, whichis realized on an ongoing basis. During the average quarter, about 25percent to 35 percent of Microsoft revenue comes from unearned revenue.Microsoft recognized $6.3 billion in unearned revenue during fiscal2009 second quarter; total revenue was more than $16 billion."
And of course recently Microsoft announced price discounts for MS EA... like around 25%. Go figure? Also find out what happens to software ownership if you dont renew?
So now lets talk about real open standards, from John Boyer: http://www.ibm.com/developerworks/blogs/page/JohnBoyer?entry=the_open_standards_basis_of
"XFDL incorporates the W3C XML Signatures standard, so widelyavailable industry standard tools are available from multiple vendorsfor validating the security of digital signatures in XFDL documents. Inaddition to the Apache XML Security implementation, it is notable thatJava itself now natively contains support for XML Signatures (JSR 105).
These standards mean that the entire server-side lifecycle of theLotus Form can be achieved without being locked into using anyparticular vendor's API. Any application server, any portal server, anyserver-side environment that can receive HTTP POSTs and process XML inthe POST data can be used in combination with Lotus Forms.
And if you ever hear a vendor try to play up high availability of aclient-side browser plugin for processing their favorite file format,ask them "Plugin?? What plugin??" With Lotus Forms, you don't need abrowser plugin at all because the Lotus Forms Web Form Server convertsthe XFDL into dynamic HTML that can be processed directly by thebrowser with no plugins at all. Best of all, when the user finishesinteracting with the Lotus Form, the resulting XFDL document isdelivered to the application server endpoint, where it can be processedas XML using the standard APIs."
Yet another example of Open Standards at its best...
Check out the Open Cloud Manifesto here: http://opencloudmanifesto.org/opencloudmanifesto1.htm
FAQ is here: http://www.opencloudmanifesto.org/faqs.htm
Here are my top 6 reasons to attend IMPACT. Register now: http://ibm.com/soa/impact2009
This is the time for CMOs to take a leadership role to
1. Reduce cost
2. Improve Pipeline and yield
3. Retain customers and reach new markets
Questions to ask
AntonySatyadas 1100009CNT Tags:  office pcmagazine mosher mark sharepoint 14 cmswire barb hachman fast 2,769 Views
Interesting discussion by Barb Mosher on what is coming in Microsoft SharePoint 14.. http://www.cmswire.com/cms/enterprise-cms/wonder-whats-coming-in-next-version-of-sharepoint-004121.php
"Ballmer offered littleexplanation or context for the Office 14 delay, although he did saythat the free OpenOffice suite had caused the company to lower theworldwide price of the suite."
What about 2010? Maybe?
Every CIO and CFO is looking at ways to reduce CAPEX and OPEX. Increasingly IT investments are requiring more rapid ROI, within the year...
There are quite a few factoids in the cyberspace. For example:
- Per NIST, in 2004, "40% of engineering time is spent locating and validatingengineering information. 30% of projectcosts are wasted due to poor communication between systems. Theindustry cost? US$15.8 billion annually.
2. Salary.com annual survey:
-"some of their actual work-related activities reduce their productivity, such as fixing someone else's work (54 percent), dealing with office politics (47 percent) and waiting for a co-worker to finish something that is needed (42 percent)."
3. Infocom study for Verizonbusiness:
37% of employee time is spent in meetings. In USA alone ~11Million meetings occur daily. 50% of that is a waste.
Here are some productivity/efficiency/behavior and technology (CAPEX) and associated OPEX elements to consider:
1. Figuring out whom to collaborate and with what
- Finding the "right" available expert/collaborator
- Role-Role and community/group interaction dynamics
- Finding the required content I need to use to collaborate
- security/trust/privacy, IP
- right version
- Access to the right applications
2. Where to collaborate
- Wiki, Blog, Forums, Community
- teamroom, Jam room
- team collaboration repository
- Portal, desktop, virtual desktop
- Line of Business Application
3. How to communicate between the collaborators
- switching between structured and ad-hoc processes
- lack of attention vs opportunity to multi-task
- sorry was on mute
- dead silence
- could you repeat that please
- meetings jail
4. Quality of Service
- flexibility and choice
- end-end management
5. How to deepen my relationships
- opportunities to connect
- work together on projects
- build trust
So how do we get this ROI to stick? within the year you make the investment?
There is the no brainer around Travel, long distance telephone cost reduction, productivity improvements and
then the opportunity to reduce software license costs, yes from Microsoft enterprise agreements -- Liberate; and then of course the Migrate (infrastructure simplification, office to symphony, windows to linux, collaboration stack, etc.) and virtualize steps I blogged before.