3. Every Employee becomes a brand advocate
6. Workers determine performance and incentives
AntonySatyadas 1100009CNT Tags:  workforce care expertise work oracle jive #ibmsocialbiz social activitystream architecture accenture #ceoconnect cogntion yammer gbs 5,053 Views
1. Activity Streams drives Systems Integration across People and Internet of things
2. Expertise on demand re-defines how work gets done
3. Every Employee becomes a brand advocate
4. Social serious gaming dominates user engagement
5. Your customer will manage your reputation
6. Workers determine performance and incentives
AntonySatyadas 1100009CNT Tags:  business gbs ais #ibmsocbiz bpm transformation portal activity-stream process social-business connections #socbiz #ibmsocialbiz social 5,874 Views
There are several interesting ways by which you can integrate social tools into your business process, and yes transform them.
The social tools itself introduce "social processes" such as
Then you have business processes that gets transformed:
What is it gonna take to provide your client/employees/partners to bring your brand to every experience, unlock creativity everywhere, eliminate guesswork and deploy however you want?
1. use social tools from where you spend most of your time online --- @ work or @ personal
- email clients like Notes, Exchange, etc.
- intranet/extranet/internet portals / web sites
- functional (CRM, ERP, SCM, HR, etc) or Line of Business Applications -- ie your systems of record
- mobile device
you integrate the social tools/capabilities into these environments
2. make the social platform your primary system of engagement/interaction:
- surface relevant activities/tasks within that social platform based on context/next action
- integrate the systems of record into this social platform
3. bring together the systems of engagement and record:
- data in motion: make activity stream the common backplane
- data at rest: apply traditional database joins
AntonySatyadas 1100009CNT Tags:  #socbiz #ibmsocialbiz spss mckinsey ilog portal forrester social analytics bpm connections #ibmsocbiz gbs kenexa cognos gartner 6,426 Views
Does becoming a social business mean transformed business processes? better business outcomes? well
So why should you go to IBM to help your organization transform to become a Social Business?
AntonySatyadas 1100009CNT Tags:  social-business asianpaints social collaboration 1 Comment 5,563 Views
Today’s customers expect more. They expect you to know them as individuals, to anticipate their needs and to surprise them with interesting new products and services. Yet the traditional approaches to innovation and customer intimacy are hopelessly archaic in today’s world.
Learn how social business and an end-to-end approach to commerce can change the way you interact with your customers, building their loyalty and your brand.
Attend Interconnect Singapore Oct 9-11: interconnect Singapore
AntonySatyadas 1100009CNT Tags:  #ibmsocbiz iwd portal #puresystems wcm cloud #ibmsocialbiz 4,477 Views
Check out this cool demo of deploying Web Experience suites on IBM PureSystems:
Great video on social selling in action with SugarCRM and IBM Connections -- rfp response scenario... check it out: http://www.youtube.com/watch?v=a3CnYJImchc
Sandy on becoming a social business...
AntonySatyadas 1100009CNT Tags:  social workforce customer #ibmsocbiz social-business #socbiz bva experience gbs 3,936 Views
What has the IBM Power 7 launch got to do with Smarter Collaboration?
Primarily on TCO, Total Cost of Ownership...
For example, Lotus Domino on POWER7 consumes 4.9 times less processing resource per task than Microsoft Exchange on Nehalem. So what? Well Lotus Domino can support more users at 40% less cost!
WebSphere Application Server on POWER7 can give around 4x the transaction throughput of .Net on same number of Nehalem cores.
Imagine the productivity and cost benefits to 100s of millions of Lotus collaboration software users...
Imagine the boost to 10s of millions of Domino applications in use...
AntonySatyadas 1100009CNT Tags:  google linux torvalds one apple linus iphone nexus 2 Comments 8,430 Views
Talk about influencer marketing...
Can the Linux community follow Linus Torvald's endorsement of Google Nexus One smartphone and move masses out of iPhone?
Check out this eWeek article: http://www.eweek.com/c/a/Mobile-and-Wireless/10-Reasons-Why-the-Linux-Community-Could-Influence-iPhone-Sales-124461/
This could get interesting if the Linux community increases adoption of Apple's user interface design principles...
Interesting analysis on why America needs to innovate, quickly : http://www.minyanville.com/articles/economy-innovatation-jobs-unemployment-graduates-PhDs-students-xerox-microsoft-bell+labs-ibm/index/a/26717/from/yahoo
"The future of America is presently in peril, not just because of the shadowy ways of the "banksters," but because of a sputtering innovation engine that's had the fuel choked off"...
And this article in New York Times by Dick Brass who was a Microsoft VP around 2004: http://www.nytimes.com/2010/02/04/opinion/04brass.html on Microsoft's creative distruction:
"But the much more important question is why Microsoft, America’s most famous and prosperous technology company, no longer brings us the future"...
"No one in his right mind should wish Microsoft failure. And yet it is failing, even as it reports record earnings."
"Microsoft has become a clumsy, uncompetitive innovator. Its products are lampooned, often unfairly but sometimes with good reason."
"Microsoft is no longer considered the cool or cutting-edge place to work. There has been a steady exit of its best and brightest."
Watched Avatar in Imax. What a treat. The whole family enjoyed every bit of it...
Interesting to see this article on "is this concept really possible": http://www.cnn.com/2010/TECH/02/03/avatar.technology.science/index.html?hpt=C2. Personally I dont think its gonna take centuries to realize this vision. Probably a decade. I bet :-)
This is quite an interesting list -- top 10 security/quality issues Microsoft should address asap -- per eWeek
"The corporate world is unsure just how well it can trust Microsoft's Windows 7. Windows Vista was a nightmare that most companies didn't adopt. Internet Explorer is in the news, thanks to a security breach. And Windows Mobile is still the also-ran in the market..."
"Microsoft's security woes are troublesome. Not only is Windows not nearly as secure as users would like, but Internet Explorer is causing trouble for users as well. "
"A quick glance around many of the markets where Microsoft operates reveals a staggering issue: the competition is innovating far more rapidly than Microsoft. "
"Microsoft's strategies have focused mainly on the short term. The future of software is, at least by most accounts, centered on the Web. And yet, as the most important software company in the industry, Microsoft is lagging behind the Web software innovators. That's a major blunder"
AntonySatyadas 1100009CNT Tags:  waltham linux open icsw company #icsw canonical #ls10 center 1 Comment 8,048 Views
This the second part of the news http://www-03.ibm.com/press/us/en/pressrelease/29205.wss
1. Canonical announced offering support for Lotus Symphony, one of the core components of IBM Client for Smart Work, through Channel Partners
2. ZSL announced ICSW based PowerCube DaaS in India, USA, Africa
3. Virtual Bridges announced market momentum, and venture funding from Austin Ventures
4. IBM opened IBM Open Company Center in Waltham Innovation Center in MA...
AntonySatyadas 1100009CNT Tags:  linux #ls10 simmtronics center waltham symphony virtual icsw preload rajagiri canonical kita #icsw company open ubuntu saintgits bridges zxyware 1 Comment 8,419 Views
We announced IBM Cient for Smart Work in India today at Lotusphere...
This is all around ECOSYSTEM build out...
1. Simmtronics, top 5 memory manufacturer in the world announced global agreement that ships ICSW on their Simmbooks in India, USA, and many other countries worldwide..
2. In partnership with Canonical (primarily) and with Red Hat on a selective basis
3. Academic Initiative center of excellences with 3 engineering colleges in the state of kerala
4. ZSL announced Powercube DaaS in India, Africa, USA
5. Zyxware, IBM and Canonical business partner piloting ICSW in Technopark in Kerala
AntonySatyadas 1100009CNT Tags:  bpos cloud microsoft panasonic lotuslive collaboration 1 Comment 9,236 Views
What is the difference between IBM Cloud and Microsoft/HP Cloud?
- innovations around proven market leading IBM software and hardware capabilities
- Microsoft customers are moving to IBM Cloud - example Panasonic adopting LotusLive
- They recently agreed to agree with a claim of $250M in the next 3 years
- Microsoft customers are moving to IBM Cloud
Stay tuned for more news on this...
Check this out...
380,000 Panasonic users will start using IBM Lotus web mail, cloud software.. Their US users are switching from Microsoft to IBM Lotus.
Good writeup on customers trending towards desktop alternatives..
Excerpts from this article:
As of October 2009, about 9% of 1,414 business technology professionals surveyed by InformationWeek Analytics said that their organizations made extensive use of netbooks and 19% predicted they would make extensive use of them by 2011. About 33 million netbooks were shipped worldwide in 2009.
The worldwide thin client market may grow to 7 million units in 2012, from 2.9 million in 2007, according to IDC. Gartner (IT) expects that by 2014, 15% of traditional professional desktop PCs will be replaced by so-called virtual desktops, which also leave most computing and storage tasks to a centrally located computer, rather than maintain them at the employee's workstation.
"For every dollar I spent buying a PC, I spent 50¢ to the dollar every year maintaining it," Kapoor says. "There's a lot of technical expertise that's required to do that maintenance." iQor has eliminated its help desk and, before long, expects to cut its IT staff to about a quarter its previous size.
Short and sweet top 10 list of issues with Windows 7:
To net it out...
1. Too much of a learning curve
2. Upgrade challenged from XP (forget it), from Vista (recent study had 30% of responders having issues)
5. Not value for Enterprise
6. Starter edition a non starter
7. search needs to get better
8. little online integration
AntonySatyadas 1100009CNT Tags:  canonical wsj ubuntu nvidia qualcomm arm smartbook microsoft atom netbook 6,016 Views
This Wall Street Journal article says it all, almost all:
Big week for Smartbook vendors... running Android, Ubuntu, etc.. at the Las Vegas Consumer Electronics Show
Lower price, higher profit margin for vendors...
NO Windows, NO Office,
YES Linux, YES Lotus Symphony, ...
Why almost all?
What they missed is that about 32% of Netbooks are also shipping with Linux...
Stop selling Microsoft Word by Jan 11th 2010.
Pay $290M to i4i
Says U.S. Court of Appeals for the Federal Circuit to Microsoft today, Dec 22nd 2009!
"The company will be allowed to provide technical support to Word customers, but it will be barred from instructing users on how to use the custom XML editor or from marketing copies of Word that allegedly violate the patent."
Customers do have a choice. Switch to Lotus Symphony, adopt IBM Client for Smart Work..
Great writeup on the latest Dell mini 10 netbook on Ubuntu:
"Microsoft has restricted Windows 7 Starter to make sure it's no competition for the more full-featured versions of Windows 7. "
Here is an ASUS Eee PC on LInux: http://www.amazon.com/8-9-Inch-Netbook-Mobile-Processor-Battery/dp/B001AJNA02
Simmbook on Ubuntu: http://simmtronics.com/simmbook.php
And interesting predictions on Netbooks on Linux here: http://www.netbooknews.com/1586/netbook-market-trend-predictions-2010/
AntonySatyadas 1100009CNT Tags:  icsw client linux technewsworld windows ubuntu work smart microsoft netbooks for ibm 7,219 Views
Good discussion in Technewsworld on adoption of Linux based Netbooks (32%), the predicted surge in 2010 with ARM based Netbooks which will run ONLY Linux...
'Death of the Desktop'
However, "experience with netbooks will kill off the desktop within a few years," Pogson predicted. "It makes little sense unless you need all those drives, noise, heat, space and burning money. Those who really need power will use a thin client connected to a server cluster."
Looking ahead, "expect GNU/Linux to do just as well on notebooks as it did on netbooks," he added. "2009 was the year of GNU/Linux on the desktop as far as I am concerned. 2010 could well mark the death of the desktop and overweight notebooks."
Saving lives with SMS for life in African countries -- IBM, Vodaphone, Novartis, Roll Back Malaria partnership
AntonySatyadas 1100009CNT Tags:  vodaphone for smart novartis tanzania malaria roll sms africa ibm client work back 5,181 Views
Check out this great application of technology to address real issues in developing countries - this one in Tanzania, Africa:
The concept of using text messaging to improve stock management of life-saving medicines was developed by pharmaceutical company Novartis and a team of international students taking part in IBM's internship program, Extreme Blue.
After visits to clinics, hospitals and dispensaries across Tanzania, IBM, Novartis and Vodafone initiated a five-month pilot of the SMS for Life solution, covering 135 villages and over a million people in different geographic locations across Tanzania.
Congrats MIT team for winning the DARPA challenge...
"The Darpa Network Challenge, which took place on Saturday, offered a cash prize for the first group to successfully locate 10 large red weather balloons hidden at a string of secret locations across the US.Competitors were asked to use the internet and social networking sites to discover the whereabouts of the balloons" ...
Way to go..
Michael Neubarth wrote on Linux vs Windows here: http://www.ciozone.com/index.php?option=com_myblog&show=Is-Linux-Better-Than-Windows-.html&Itemid=713
Open source development process:
Quoting Eric Raymond: "The pattern is simple and compelling. Where we have open-source software, we have peer review and high reliability. Where we don't, reliability suffers terribly."
"Microsoft Windows machines are subject to frequent lockups, generally require rebooting more than once a week, and need periodic re-installation from scratch to eliminate problems such as registry creep and DLL conflicts." Linux systems, on the other hand, "are so stable that many only go offline when brought down for hardware fixes and upgrades."
" Windows and Microsoft Update only do a handful of Microsoft applications. With Linux, the OS updater application handles software from other companies too. Huge plus for Linux. Huge."
Reliability: "The biggest and most unwelcome surprise in the survey was that Windows Server 2003 downtime increased by 25% to nearly 9 hours of per server, per year downtime compared to the results it achieved in Yankee Group's 2006 Global Server Reliability Survey." - Yankee group 2007-8 survey results.
Linux is superior to Windows in the areas of licensing, flexibility, command-line control, peer support and community, centralized application installation, security, cost of ownership, and interoperability - Jack Wallen 2008 TechRepublic
AntonySatyadas 1100009CNT Tags:  7 office windows 2010 symphony ubuntu linux 1 Comment 6,187 Views
Windows 7 sparklers?
Oh well... Check it out. No surprises but good facts on why you want to consider alternatives to Windows 7...
And security holes?
"UAC was neutered too much by Microsoft," argued Chester Wisniewski, a senior security advisory with Sophos, talking about Windows' Users Account Control (UAC), the security feature Microsoft debuted with Vista.
How about Office 2010?
Infoworld says: Clunky, Slow!! and obviously expensive...
So why not IBM Client for Smart Work? http://www.ibm.com/lotus/openclient
Not sure why Microsoft took time to acknowledge this?
"Microsoft has issued a security advisory to acknowledge a crippling denial-of-service flaw affecting its newest operating systems — Windows 7 and Windows Server 2008 R2.
In the absence of a patch, Microsoft recommends that affected users block TCP ports 139 and 445 at the firewall. Windows users should also block all SMB communications to and from the Internet to help prevent attacks."
A point of view from Novell CMO:
Interesting survey results in Italy (translated):
Open Office: over 50% of companies use it
Must read. Preston calls out on Ballmer's recent comments:
Ballmer told The New York Times that IBM made a mistake when it quit the PC, hard disk, and networking equipment businesses, because companies need to diversify if they want to profit over the long term. Here's what he told the Times:
I.B.M.'s strategy has worked out O.K. for its investors over the last decade. Shares of I.B.M. are up about 30 percent since 1999, while shares of Microsoft have dropped about 30 percent over the same time span.http://blogs.computerworld.com/14838/ballmer_ibm_should_ignore_profits_get_back_into_the_hardware_business
Check out this USA Today print article:
Meanwhile, most U.S. businesses skipped upgrading to Windows Vista after it was introduced in 2007, and stuck with Windows XP. To use Windows 7, most will need to buy new computers. IBM this week launched a marketing blitz touting big savings to be had by switching to Linux.
"Organizations are facing change either way they go," says Sheri McLeish, business software analyst at Forrester Research. "Linux and Symphony are more mature technologies today and can be a viable alternative."
AntonySatyadas 1100009CNT Tags:  smart mainline zsl verde work eus lotuslive bridges canonical wyse realtybargain redhat gts kalarisys client csscorp linux symphony virtual usa 5 Comments 6,476 Views
IBM announced IBM Client for Smart Work in USA.
1. low cost Microsoft desktop alternative
- opportunity for business/governments to free up significant money in IT budget that can self fund mission critical initiatives
2. options include
- Lotus Symphony and LotusLive iNotes/Connections on Ubuntu on Netbooks
- Lotus Symphony, Lotus Notes/iNotes, Lotus Connections, Lotus Sametime, on Ubuntu / Red Hat on desktops/laptops
- options to add Virtual linux desktops using VERDE from Virtual Bridges
- use IBM BPM modeling tool and SOA services offered by IBM/Business Partners
- IBM Global Technology Services End User Services, IBM/Canonical Business Partner services
3. Community in Lotus Greenhouse for IBM Academic Initiative faculty members
"The IBM Client for Smart Work offers university faculty, administration and students a Linux-based unified communication, collaboration and information exchange platform that potentially will facilitate sought after campus synergies," said Jeffrey A. Lasky, Professor and Chair, Department of Information Sciences and Technologies, GCCIS, Rochester Institute of Technology.
"Canonical is proud to partner with IBM to help open up the American corporate desktop through Ubuntu," said Mark Shuttleworth, founder of Ubuntu and CEO of Canonical. "IBM's smart client package running on Ubuntu will allow U.S. organizations the financial freedom to redistribute the costs of expensive software licenses into IT projects that will innovate and drive critical growth."
"If a company is a 'Windows shop,' at some point it will need to evaluate the significant costs of migrating its base to Microsoft's next desktop," said Bob Picciano, General Manager, IBM Lotus Software. "American businesses have asked for a compelling alternative that can help them free up PC expenses to use for more strategic collaboration and business transformation projects."
For example, the IBM Client for Smart Work can equip the members of a company's marketing, sales and research departments with the means to quickly and efficiently collaborate. Business process modeling (BPM) can show workflows between sales and marketing, but very little between sales and research or marketing and research. Based on expertise residing in those functions and informal networks discovered through modeling, a company could find powerful insights from research playing an important role in sales and marketing efforts. It may turn out that an expert in R&D might be a company's greatest resource for marketing content, but this expertise has to be identified and shared in order to provide the highest value to the organization. Through online communities on LotusLive.com, this kind of insight can be tapped as needed for the benefit of an entire organization.
Companies can use the IBM BPM suite components such as WebSphere Dynamic Process Edition as required. Business leaders and business analysts can discover and explore business-relevant content to help them understand, experience, and accelerate business process management using IBM BPM BlueWorks.
InformationWeek: Our research shows that only 16% of IT pros have plans to deploy Windows 7 in the first 12 months, and about 50% had no plans or don't know of their companies' plans.
Windows 7 can bring new efficiencies says Ballmer!
Meanwhile a survey by Scriptlogic http://www.eweek.com/c/a/Windows/Microsoft-Windows-7-Will-Be-Skipped-By-Six-in-10-Companies-Says-Survey-464818/ says that 6 our of 10 companies will skip Windows 7 "migration" or the so called "upgrade"..
Check it out:
IBM WebSphere Portal is ahead of Microsoft SharePoint and Oracle in the Gartner magic quadrant for 2009 portals
Dont want to call this a pattern, but looks like Google is going thru some challenges...
Yet another outage.
Bill from Wall Street Journal writes about the IBM Client for Smart Work for African countries:
International Business Machines Corp. will try to sell a new package of low-priced computer desktop applications to companies and governments in Africa, challenging Microsoft Corp. and other rivals in the region.
The African market for information technology is relatively small, but unlike Europe and the U.S., it is growing even in the recession. Market researcher IDC predicts it will rise 2.3% this year to $22.1 billion.
Join this community to stay uptodate: https://greenhouse.lotus.com/communities/service/html/communityview?communityUuid=91cef5e2-2d6a-45fd-a63e-55907b4e7aaa
AntonySatyadas 1100009CNT Tags:  connections microblogs wiki file sharing communities sharepoint 1 Comment 4,863 Views
Lotus Connections 2.5 highlights:
Lotus Software GM Bob Picciano has grown tired of the "hot wind" blowing out of Redmond carrying claims that Exchange is displacing Notes and is singling out CEO Steve Ballmer and COO Kevin Turner as the main culprits spreading "ridiculous and fabricated" information
Picciano says customers are expanding their investment in Lotus software and he cited as examples Accenture, BASF, Chrysler, Coca-Cola, Colgate-Palmolive, Continental AG, Finishline, General Motors, GlaxoSmithKline, Gruppo Amadori, KBC Bank, Nationwide, Novartis, Phillips Electronics and PNC Bank.
AntonySatyadas 1100009CNT Tags:  microsoft linux enterprise dod army open agreement us 3,206 Views
I am sure that our US Federal Government CIO and CTO are exploring this...
How much can US Army and Department of Defense save if they move from proprietary to open solutions for email and collaboration needs. Try doing some simple math! the implications are quite profound..
Even if you take a very conservative estimate, you are looking at atleast around US$1B savings!!
You would wonder than why RFIs like this are floating around?
AntonySatyadas 1100009CNT Tags:  apps exchange migrate brown bug university gape microsoft outlook google 4,378 Views
"As a result of a bug in a Google Apps e-mail migration tool, some students at Brown University found other students' e-mail in their in-box over the weekend as Google was moving their e-mail from Exchange to Gmail, Google confirmed on Friday." reports CNet: http://news.cnet.com/8301-27080_3-10356803-245.html?part=rss&subj=news&tag=2547-1009_3-0-20
Is GAPE enterprise ready? Looks like many are moving out of Microsoft Exchange...
"Coca-Cola and IBM retained their spots as the world's two most valuable brands."
"Coca-Cola's brand value rose 3 percent in 2009 to $68.73 billion, while IBM's gained 2 percent to $60.21 billion."
"Microsoft's brand value fell 4 percent to $56.64 billion to take third"
Dejavu? Vista days? Now its Windows 7.
So this time:
"Microsoft assembled a package of patents “relating to open source” and put them up for sale to patent trolls"...
"Open Invention Network, working with its members and the Linux Foundation, pulled off a coup, managing to acquire some of the very patents that seem to have been at the heart of recent Microsoft FUD campaigns against Linux." - See Jim Zemlin's article:
AND this training of Linux vs Windows 7 for Best Buy employees (see my previous blog entry on this)..
"Inaccurate statements include the assertion that Linux vendors offer no authorized support, and that iPod or video chat support is not available on Linux. One particularly laughable statement is that Linux is not as secure as Windows 7."
All of this, after acknowledging their worries of Linux - Canonical, Red Hat as well as Netbooks in their SEC filing...
AntonySatyadas 1100009CNT Tags:  canonical ubuntu midas network desktop virtual cloud windows lotus 3,402 Views
Seeking to have your virtual linux or windows desktop available anytime, anywhere, up in the Cloud?
Want to use Lotus Symphony on the web?
How about emails, social software, real-time communications? Your entire desktop on the Cloud.
Access it using your linux, MAC, windows netbook/laptop/desktop/thin client from home, kiosk, work...
Check out: http://midasnetworks.com/desktop.shtml
AntonySatyadas 1100009CNT Tags:  domino upgrade bank us microsoft sharepoint notes collaboration2.0 3,183 Views
US Bank, is getting their 58,000 users upgrade to the latest Lotus Notes Domino 8.5. Moreover, this bank, who had more than 5000 siloed Sharepoint sites, is adopting Lotus Quickr and Lotus Connections software in addition to Lotus Sametime that is already in use. Working smarter together...
See details here: http://www-03.ibm.com/press/us/en/pressrelease/28400.wss
"Our industry has undergone unprecedented changes over the last year, and that serves as great example of why it's so important for U.S. Bank's employees to be able to use technology to communicate and collaborate efficiently," said Mark Dickelman, senior vice president, innovation, research and development for U.S. Bank. "Keeping up with economic developments and policy changes and the need to quickly communicate while innovating for growth would be nearly impossible with traditional methods, and that's why Lotus collaboration software will continue to be incredibly useful to us, especially as we continue to solidify our company's position as a leader in the financial services industry."
Makes lots of sense, given the recent TCO math (see my previous blog entries) that shows a reduction in TCO by more than 37% if you adopt IBM Lotus collaboration software rather than Microsoft sharepoint, and office communications server.
"I’d like to personally invite you to join me tomorrow for a global discussion on how to create a smarter, more productive work environment. Forward-thinking IBM customers, expert thought leaders from around the world, and top IBM executives will be sharing ideas and setting direction for future investment. I would appreciate your adding your voice to the conversation.
Please take a moment right now to register here https://www.collaborationjam.com/minijam2/jam/registration/index.do?jamId=1746
AntonySatyadas 1100009CNT Tags:  united zsl george virtual canonical cto bridges verde abraham ubuntu unpf nations symphony 3,450 Views
Join us on Sept 16th to listen to Mr George Abraham, CTO of United Nations Pension Fund, New York on freeing up IT budget and investing for growth: http://www.zslinc.com/Marketing/FreeupITbudgets/Free-up-IT-budgets.html
AntonySatyadas 1100009CNT Tags:  sametime connections sharepont moss tco lotus ibm ocs ucc domino 1 Comment 5,755 Views
Interesting analysis by Applicable in UK, modelled for 500-4000 users:
Cost of adding advanced collaboration capabilities: compare between IBM and Microsoft:
- IBM Solutions are up to 37% cheaper based on Infrastructure costs and subsequent user support costs.
- When licensing costs are introduced, particularly those of Microsoft Office – this saving is more pronounced.
Upgrade from Windows XP to 7 64bit? No. Think twice.
Migrate from Windows XP to 7 64bit? Well that is the right thinking, but lots of issues...
- Sure, you have to reinstall all applications, save data externally and then copy back after installing the OS
- Watch out for missing device drivers
- Watch out for application incompatibility
- Not just that it is not available/wont work in Windows 7 but it doesnt support 64bit hardware
Recent articles include http://www.eweek.com/c/a/Windows/Windows-7s-64bit-Troubles-568358/
Here you go.. info on programming macros in lotus symphony:
AntonySatyadas 1100009CNT Tags:  microsoft exchange 2010 binarytree symphony migrate notes outlook cmt domino occs 4,181 Views
Many of you may remember this tool from Binarytree: http://www.ibm.com/developerworks/lotus/documentation/d-ls-dominoexchange/index.html
Sure they do the other way too. But looks like this way is getting hot: from Exchange to Domino...
Why not.. See how the math works here: http://www-01.ibm.com/software/lotus/offer/roi-calculator.html
a Project Liberate proof point: Directions on Microsoft analyst says customers are not renewing Microsoft Enterprise Agreements
Check this out:
A new report by Directions on Microsoft analysts Paul DeGroot and Rob Horwitz called "5 Reasons Why Microsoft Licensing Is Hard" claims that Microsoft licensing isn't likely to get any easier any time soon..."
Microsoft doesn't think there's a problem," report co-writer DeGroot said in an interview Wednesday. "The money keeps rolling in ... Microsoft looks at the numbers and the reality is that most customers don't have a choice."
And despite Microsoft's rosy view of things, he said that some enterprise customers have chosen not to renew their contracts this year because "the customer doesn't understand the value of what they bought or how they bought it," DeGroot said."
Check out http://www.ibm.com/software/info/liberate for ways to free up money.
Try this TCO Calculator to see how much money you can save: http://www-01.ibm.com/software/lotus/offer/roi-calculator.html
Sign up and read this CIO study results - based on surveying 2500 CIOs worldwide:
Videos, etc here: http://www-935.ibm.com/services/us/cio/ciostudy/
I was interviewed by developerworks team recently...
"Microsoft has traditionally not embraced the concept of VDI. For the longest time it was actually a technical violation of the Windows desktop license agreement to use Windows for VDI. Then when Microsoft finally changed that policy, they did so by creating a license called "VECD" (for Vista Enterprise Centralized Desktop) which is a new license that's required in addition to your Vista Enterprise license. .. Oh yeah, VECD is only available if you have Software Assurance. ..
Microsoft created a new license bundle called the "Microsoft Virtual Desktop Infrastructure Suite," which, like most Microsoft products, is available in multiple editions. This suite is not a new product, but rather a hodge-podge bundle of most of the different things you'll need to start using Microsoft's VDI platform. ... The problem is that the "suite" is just a sort of random collection of various products that aren't really related. ..."
The Microsoft VDI Suite starts at $21 per user, per year.,
and more here: http://vbridges.com/wp/?page_id=61
You got to sign up for this jam folks: http://www-01.ibm.com/software/solutions/smartwork/virtual/?S_CMP=social
Did you have trouble with Gmail? try http://twitter.com/#search?q=%23gmailfail
AntonySatyadas 1100009CNT Tags:  lotus gmail google cain saas gape infoworld gartner matt reuters 3,746 Views
Check out this quote:
"The critical issue for Google is to segment commercial Gmail traffic from consumer traffic. Google must prove that consumer and commercial services are largely independent of each other, and that the commercial services will sustain at least a 99.9 percent uptime, which is the standard for most commercial e-mail SaaS (software-as-a-service) services."
Matthew Cain, Gartner, InfoWorld, "Update: Gmail Suffers Widespread Outage," September 01, 2009
For those who havent seen the news on this outage:
"Google Inc's efforts to persuade businesses to buy its email services suffered a setback this week after a highly publicized outage shut down accounts of millions of corporate customers for almost two hours."
AntonySatyadas 1100009CNT Tags:  innovation jobs nasa nih research darpa science businessweek 3,356 Views
I read this interesting article on how Science can and should create millions of new jobs:
"We need 6.7 million just to replace losses from the current recession, then an additional 10 million to keep up with population growth and to spark demand over the next decade. In the 1990s the U.S. economy created a net 22 million jobs, or 2.2 million a year. But from 2000 to the end of 2007, the rate plunged to 900,000 a year. The pipeline is dry because the U.S. business model is broken."
We really need them Now. So what is the best way to spend stimulus funds to transform R&D? Ask NIH - with $8.2B extramural funding, apparently they received more than 20,000 applications for the latest recovery act call for proposals.
Could researchers work smarter by collaborating more effectively across geographies and research organizations? Can clinicians connect with researchers as well as patient candidates more effectively to cut through the inefficiencies? We have the technology, We know how to address the cultural differences. Yes we can. Attend one of these events: http://www-01.ibm.com/software/lotus/events/smarter-collaboration/live/
Governments and research institutions are thinking out of the box to establish joint ventures --- public-private partnerships.
Would outsourced R&D be the right investment? Could get more researchers for sure.. Maybe pair commercial ventures here with outsourced R&D? How about funding retraining schools, like finishing schools?
Maybe organizations such as IEEE and ACM should champion such efforts in IT? Similar organizations in other domains...
Ready for some statistics?
Check out the Lotus Knows Ideajam results here:
Lotus Knows Education
Lotus Knows that your Inbox is overflowing
Lotus Knows Me
Lotus Knows Operating Systems
Lotus Knows Apps
Lotus Knows Small Business
Check out this IBM patent for a special TV remote control that allows you to automatically blog and twitter about the TV show you are going to watch:
AntonySatyadas 1100009CNT Tags:  system76 denver canonical zareason usa linux california netbook ubuntu 2,928 Views
Two more integrators have started shipping Netbooks on Ubuntu in USA...
California based ZaReason: http://www.linuxfordevices.com/c/a/News/ZaReason-Terra-A20/
Denver based System76: http://www.linuxfordevices.com/c/a/News/System76-Starling/
Yes. Dell said that one third of Netbooks are shipping on Linux.
Also, contrary to Microsoft COO's claims that Linux netbook returns were 4 to 5 time higher than Windows, Dell confirmed that the returns are the same as Windows!!
and here: http://www.theregister.co.uk/2009/08/12/dell_reality_linux_windows_netbooks/
You can drive a bus through some of Windows 7 holes, says Andrew Gracia - the eWeek Signalling IT blogger
"Honestly, it's hard to take Microsoft seriously about the security of its products when you can drive a bus through some of their holes"
Check out this article in Computerworld regarding recent Microsoft SEC filing:
1. Canonical (Ubuntu) and RedHat added to the Windows Client competitor list.
2. "Netbooks opened Microsoft to the possibility that some other OS could get its grip on the desktop, however briefly," said Rob Helm, director of research for Directions on Microsoft. "Now it's alert to that possibility going forward."
3. Concerned about OEM partners, HP and Intel supporting Linux on their PCs..
New CIO study points to Cost Reduction, aligning business-IT strategy, employee productivity as top focus
Check out this new CIO study from cioinsights:
Top winners are:
Join IBM Executives in a series of Smarter Collaboration webinars:
More thoughts on smarter villages... went well in my recent trip in India, Kerala...
This is my top TCO calculator....
Check out this CIO forum, participate....
Good BBC article: http://news.bbc.co.uk/2/hi/technology/8127334.stm
"Head offices and individual desks are likely to disappear in favour of hot desks, collaborative spaces and decor that adapts to a worker's mood" ...
"By 2030," she said, "all these pieces of kit will be embedded throughout the environment and become completely transparent."... "A fully integrated set of technologies will follow users wherever they are," said Dr Puybaraud.
"The whole focus is on user empowerment. Walls could become screens showing diaries, documents or video conferences. Homes and cars would measure mood and tune surroundings to, for instance, soothe a worker if they were feeling stressed"
A tiny smart mobile, with a folding screen and a powerful pico-projector could be the gadget that co-ordinates the way information is passed on, speculated the Johnson control report...
Many of you might have seen this statistics:
By 2011, IBM expects the number of mobile phone users to hit ONE Billion.
IBM will be investing $100M over the next 5 years in mobile computing efforts - emerging market mobility, mobile enterprise enablement, enterprise to end-user mobile experience, etc.. (http://finance.yahoo.com/news/IBM-to-Invest-100-Million-in-prnews-15546580.html?.v=1)
"For the 83 percent of the world that does not have easy access to the Web via PCs, IBM is helping mobile phone users become more productive. In these locations, there is a dearth of skills, such as technological and language literacy; a lack of infrastructure, such as reliable electrical power; as well as limited availability of smartphones.
IBM Research has established a pilot program in southern India that allows people, including farmers, repairmen, small business owners, and consumers, to post, retrieve or exchange timely information via voice on cellphones. Content -- such as weather and ocean conditions, grain prices, advertisements, bus schedules, news, class schedules, product catalogues, health information and available services appointments -- is created and updated by entrepreneurs and municipalities."So what does this mean to collaborating smarter? Well for starters, anytime anywhere access and interaction with people, information sources, content...
In response to: Benefits of Desktop Linuxright on. Requests to move to Linux alternatives are on the ramp... http://www.ibm.com/lotus/openclient and see more postings in my blog
AntonySatyadas 1100009CNT Tags:  mailmerge cluttons odf johnlewispartnership powerpoint 2010 2007 symphony office datapilot 2 Comments 5,365 Views
Symphony 1.3 is ready
"Reducing fixed costs in challenging times is important to Cluttons, a partnership of chartered surveyors, founded in 1765. Through a network of offices in the U.K., Europe, Middle East, South Africa and the Caribbean, Cluttons offer a very wide range of professional property management, agency and consultancy services across the commercial and residential sectors, for both investors and occupiers. In recent years, Cluttons delivered Microsoft Windows desktop, including Microsoft Office, IBM Lotus Notes and business applications to its users via a virtualized environment based on Citrix. Now it plans to switch from Office to Symphony, used with Lotus Notes 8.5.
Mark Clemence, Cluttons IT Director, stated, "The opportunity to use fully supported office productivity tools as part of the deployment of Lotus Notes 8.5 was too good an opportunity to be missed. We plan to use the cost saving to further invest in Lotus productivity tool sets."
John Lewis Partnership
Another Symphony customer, The John Lewis Partnership (JLP), owns the leading U.K. retail businesses Waitrose, John Lewis and Greenbee. All 69,000 of its permanent staff are partners who own 27 John Lewis department stores, 210 Waitrose supermarkets (www.waitrose.com), an online and catalogue business, johnlewis.com (www.johnlewis.com), a direct services company, Greenbee (www.greenbee.com), a production unit and a farm with nearly £6.9 billion in revenue in 2008.
JLP was determined to control costs within a competitive retail environment to deliver first-class service and products to John Lewis customers. It plans to deploy Symphony to approximately 8,000 employees. Providing Microsoft Office to all staff in John Lewis Department Stores was evaluated, but determined to be cost-prohibitive."
With more than 70% of people predicted to live in cities by 2050, the debate is on around how cities can get smarter: http://www.ibm.com/ibm/ideasfromibm/us/smartplanet/index.shtml#ibm-video?&re=sp5
Equally important becomes the question: how can we make Villages smarter so that maybe more people can be living in the villages. Here is a discussion I have started on this targeting a little state Kerala in India and how we can lead change...
AntonySatyadas 1100009CNT Tags:  xp microsoft zdnet agreement forrester windows7 vista gartner enterprise 1 Comment 5,439 Views
Oh oh.. Must Read
"Under Microsoft's planned enterprise licensing rules, businesses that buy PCs before April 23, 2010, with Windows 7 preinstalled can downgrade them to Windows XP, then later upgrade them to Windows 7 when they're ready to migrate their users. But PCs bought on or after April 23 can only be downgraded to Vista -- which is of no help for XP-based organizations, Silver notes -- and could cause major headaches and add more costs to the Windows 7 migration effort."
"Both Forrester Research and Gartner advise clients to wait 12 to 18 months after Windows 7 ships before adopting the new OS, so they can test compatibility of their hardware and software, as well as ensure their vendors' Windows 7 support meets their needs. But Microsoft's six-month downgrade restriction for XP means that the businesses that chose not to install Vista have to rush the migration process. Or they can spend extra money and enroll in Microsoft's Software Assurance program, which then lets them install any OS version at the price of the extra yearly fee (about $90) per PC."
IT needs to work through several other issues when figuring out its Windows 7 migration strategy, Silver points out.
Go liberate (http://www.ibm.com/software/info/liberate), and then figure out alternative migration and virtualization strategies (http://www.ibm.com/lotus/openclient)...
Check out this entry..
A proper Web Governance scenario contains three components - all of which Sharepoint lacks "out of the box" - as follows:
AntonySatyadas 1100009CNT Tags:  open portal websphere source forrester webinar lotus 3,441 Views
AntonySatyadas 1100009CNT Tags:  novell canonical ubuntu classmate opensource netbook fedora desktop redhat intel belgium acer linux moblin 3,884 Views
Recently Acer announced that they will be shipping their netbooks with Android - google's linux operating system.
Fedora 11 is out: http://www.eweek.com/c/a/Linux-and-Open-Source/Fedora-11-Delivers-Big-Feature-Boost-to-Latest-Linux-Distribution-748274/
Intel Classmate PCs will ship with Ubuntu: http://www.ubuntu.com/news/intel-classmate-unr-netbook-remix
Canonical announced planned support for Moblin: http://www.ubuntu.com/news/canoical-commits-ubuntu-moblin
Belgian Ministry of Justice saved 50% on software license costs by moving 10,000 users to SuSe Linux Enterprise Desktop: http://www.novell.com/success/belgian_ministry.html
Interesting study by CRN -- kind of a bakeoff between the latest and greatest, almost :-)
Evaluation criteria included installation and deployment, interoperability and customization, feature set, performance and pricing.
The winner is IBM Lotus Notes and Domino...
AntonySatyadas 1100009CNT Tags:  redhat windows tire lotus notes linux discount domino 3,526 Views
"The IT team originally tried building a new e-commerce system based on a Windows platform, but the solution did not meet Discount Tire’s performance, reliability and stability needs. Additionally, Discount Tire’s use of IBM Lotus Domino Server was a critical aspect of its daily ability to meet business demands. Previously running on Windows, the lack of reliability and consistent downtime of its Lotus software was critically impacting its day-to-day operations.
After extensive testing and load balancing, Discount Tire selected Red Hat Enterprise Linux for its critical systems. Since, the Red Hat Enterprise Linux platform has run Discount Tire’s entire e-commerce operation, as well as numerous internal applications, including its Lotus Domino application" Check out http://www.lotusonredhat.com
AntonySatyadas 1100009CNT Tags:  partnerworld network lotus social partner connections business 2,789 Views
Check out this news:
"The new community enables companies to gain real-time access to IBM subject matter experts to support sales leads and client implementations. Partners can also create personalized profiling tools to develop online communities that make their skills visible to other partners, connect with them on new technology innovations and joint sales leads and develop and deliver new technologies online through interactive forums before test-marketing or taking offerings directly to clients"
"Based on Lotus Connections, IBM's enterprise networking and collaboration technology, PartnerWorld Communities enables members to collaborate through a secure network that connects people around a focused task or goal using blogs, forums, private teaming spaces for solution design and market planning activities, social bookmarking and RSS feeds for real-time access to key topics of interest"
A great example is partnering to go win Stimulus funding...
AntonySatyadas 1100009CNT Tags:  collaboration connections cloud cio sametime self-service 3,397 Views
Check out this IBM CIO interview in Forbes.com CIO network on Collaboration
about Lotus Sametime, Lotus Connections, Cloud strategy, TAP (Technology Adopter Program) innovation...
It is the Business Partners turn now:
Facing waning demand for Microsoft products and growing interest in Linux, in the first five months of 2009 more than 1,000 Microsoft Business Partners have signed up to sell IBM's Lotus Foundations: http://finance.yahoo.com/news/200-Microsoft-Partners-Per-prnews-15441784.html?.v=1
In addition, some Microsoft partners have expressed disenchantment with Microsoft's new strategy of battling Linux encroachment in the SMB market by offering a skeletal version of Windows Server.
AntonySatyadas 1100009CNT Tags:  moss wss microsoft office sharepoint lotus exchange 3,345 Views
Check out this announcement:
Driven by guidance from Microsoft to abandon evaluation of currently-shipping products, Microsoft customers are choosing IBM Lotus software, driven by the higher return on investment and easier deployment of Lotus software, and lower TCO. Customers include: The Coca-Cola Company, HSBC, ABB, BASF, Blue Cross Blue Shield, Fidelity Investments, Hyundai, Liberty Mutual, Linde Group, Mass Mutual, Nationwide, State Bank of India, and The Hartford,
Are you or your CIO/boss seeking guidance on Portal projects? Check out this whitepaper:
Healthcare costs in USA are expected to skyrocket to 20.3% of GDP by 2018.
Partnering with American Academy of Family Physicians, IBM announced the results of a study: http://www-03.ibm.com/press/us/en/pressrelease/27607.wss that points Patient Centered Medical Home as the answer.
"The medical home -- an enhanced care model -- provides comprehensive and timely care and payment reform, emphasizing the central role of primary care. At the core of the medical home is preservation of the patient’s personal, long-term relationship with a primary care physician. Patients who have a personal physician will incur less healthcare expenditures and lower mortality rates.
Another key component of the medical home is the team approach (physician, nurse, nurse practitioner, patient educator, pharmacist and other care givers) to care."
As you can see in this table below, a lot is about Smarter Collaboration, between patient and care providers as well as between care providers...
Eclipse.org 2009 Community Survey results are available here: http://www.eclipse.org/org/press-release/Eclipse_Survey_2009_final.pdf. A good summary is available in Computerworld: http://www.computerworlduk.com/community/blogs/index.cfm?entryid=2222&blogid=14
AntonySatyadas 1100009CNT Tags:  linux windows liberate ea microsoft government open zealand new 3,065 Views
New Zealand government has decided NOT to renew their Microsoft Enterprise Agreement.
See the government notification: http://www.ssc.govt.nz/display/document.asp?DocID=7212 and the
news from TheRegister: http://www.theregister.co.uk/2009/05/26/microsoft_new_zealand/
"Microsoft has failed to renew a key government-wide purchasing deal for Windows, opening the door to greater use of open-source software. .. A government spokeswoman said the government looks for value for money, fitness for purpose, and strategic benefit in its negotiations. "We didn't feel we got the appropriate levels of benefit from the negotiations," she told Computerworld." (http://computerworld.co.nz/news.nsf/news/5FA015D542415324CC2575C100804A31)
Check out Project Liberate: http://www.ibm.com/software/info/liberate for more details on how you can save money by NOT renewing/signing Microsoft Enterprise Agreements.
Mattathias Schwartz writes about future of work in Readers Digest, June 2009: http://www.rd.com/your-america-inspiring-people-and-stories/quick-study-the-future-of-work/article134602.html
Some interesting statistics:
AntonySatyadas 1100009CNT Tags:  client moblin linux york occs new intel smart times 3,116 Views
Interesting article on Intel investing big time on Linux with Moblin: http://www.nytimes.com/2009/05/25/technology/business-computing/25soft.html?_r=1
"Moblin fires up and reaches the Internet in about seven seconds, then displays a novel type of start-up screen. People will find their appointments listed on one side of the screen, along with their favorite programs. But the bulk of the screen is taken up by cartoonish icons that show things like social networking updates from friends, photos and recently used documents."
the path is from netbooks and atom to smartphones...
IBM number one market leader in Portal software, ahead of Oracle BEA and Microsoft "SharePoint" says Gartner. This is the 8th year in a row
Per the marketshare report published by IT analyst Gartner, IBM has secured the #1 position in marketshare (based on revenue for 2008), for the 8th year in a row. http://finance.yahoo.com/news/Report-IBM-Ranked-1-in-Web-prnews-15327063.html?.v=1
"More than 6,500 IBM clients use IBM's Web 2.0-enhanced WebSphere Portal software. IBM has seen an especially large jump in new portal business from healthcare clients worldwide including Catholic Healthcare West, Children's Medical Center of Dallas, Healthways, MedStar Health, Memorial Health, and Trillium Health Centre. IBM WebSphere Portal is also used by four of the top five US healthcare insurance companies, Blue Cross Blue Shield organizations in 33 states, more than 30 major hospitals, clinics, and delivery networks worldwide, and more than 12 on-line healthcare provider sites servicing more than 20,000 users each...
It is also the Portal of choice by the top 10 global banks, nine of the top 10 U.S. banks, seven of the top 10 European banks, and eight of the top 10 Asia Pacific banks.
IBM WebSphere Portal is used by every G8 country governments, 10 of the 16 Middle East countries, 22 U.S. states, and 40 U.S. Federal agencies."
This confirms the market buzz around the fact that only around 7% of Microsoft Windows SharePoint Services (WSS) customers have moved with any success to Microsoft Office SharePoint Server (MOSS). And for all of those how havent, so around 93%, per recent announcement from Microsoft, they shouldnt upgrade to 2007 but wait till 2010 comes...
Meawhile old BEA Portal customers are looking for alternatives...
Windows, Office, Publisher licenses acquired through other channels—including Microsoft Volume Licensing, Original Equipment Manufacturers (OEMs), and Full-Packaged Product (FPP)—do not permit renting, leasing, or loaning the software to a third party...
So MIcrosoft introduced Rental Right SKUs.. Pay around $33+ per user...
Yet another reason to consider alternatives...
AntonySatyadas 1100009CNT Tags:  collaboration virtual dynamics linux redhat amodori desktop microsoft verde migrate bridges ubuntu canonical exchange freeform 4,086 Views
More proof points on working smarter using Microsoft alternatives...
Freeform Dynamics reported based on input from 1275 survey responders worldwide that (a) cost reduction and security are major drivers, (b) ubuntu scored high, (c) after IT the low hanging fruit were General professional users (relatively light and predictable use of e-mail, office tools, etc) andTransaction workers (mostly using enterprise applications in a routine prescriptive manner) http://www-03.ibm.com/press/us/en/pressrelease/27562.wss
Key statistics in the report (ftp://ftp.software.ibm.com/linux/pdfs/Freeform_Dynamics-Desktop_Linux.pdf) here:
Meanwhile IBM also announced Gruppo Amodori moving from Microsoft Exchange/Offce/Windows to the IBM Open Collaboration Client Solution on RedHat (http://www.lotusonredhat.com; http://www.ibm.com/lotus/openclient) -- http://www-03.ibm.com/press/us/en/pressrelease/27561.wss
"Our strategy is to focus on Linux first and foremost, taking a practical and pragmatic approach," said Gianluca Giovannetti, CIO and Director of Organization, Gruppo Amadori. "For us, the Linux environment is the right choice for very focused applications and is more cost effective than Microsoft."
Great article in the Time magazine (May 25,2009) on the future of work...
1. Retail salespersons
2. office workers
3. registered nurses
4. food prep. and services workers
5. customer services reps
6. janitors and cleaners (not maids/housekeepers)
7. post secondary teachers
8. nursing aides, orderlies and attendants
9. personal and homecare aids
10. home health aides
10 jobs predicted to have the fastest growth rates by 2016:
1. home health aides
2 personal and homecare aides
3. computer software engineers
4. medical assistants
5. hetwork systems and data communication analysts
6. personal finance advisers
7. substance abuse and behavioral disorder counselors
8. veterinary technologists and technicians
10 makeup artists, theatrical and performance
If you have a microsoft enterprise agreement up for renewal, consider the following before you commit:
"an Enterprise Agreement (EA) renewal for an enterprise with the main desktop suite on, say, 10,000 PCs could cost around $1,500,000 per year": says Forrester (see blog link below)...
1. Listen to this podcast on Cost reduction strategy for smarter collaboration: http://download.rbn.com/ibmpdc/pdc/open/podcasts/collaboration/smarter_collaboration.mp3
2. Read this Project Liberate white paper on how hundreds of customers have freed up Billions of Dollars by not renewing Microsoft Enterprise Agreements: ftp://ftp.software.ibm.com/software/lotus/lotusweb/Project_LiberateforCIOsFinal.pdf
3. Check this out from Forrester: http://blogs.forrester.com/cio/2009/02/should-i-renew.html
"So should you renew your EA? As you can see, there are a lot of factors to consider, so the answer is genuinely “it depends.” But consider this: Somewhere between 25% and 35% of customers don’t renew"