Social Business transformation
AntonySatyadas 1100009CNT Tags:  sametime connections sharepont moss tco lotus ibm ocs ucc domino 1 Comment 5,762 Views
Interesting analysis by Applicable in UK, modelled for 500-4000 users:
Cost of adding advanced collaboration capabilities: compare between IBM and Microsoft:
- IBM Solutions are up to 37% cheaper based on Infrastructure costs and subsequent user support costs.
- When licensing costs are introduced, particularly those of Microsoft Office – this saving is more pronounced.
Upgrade from Windows XP to 7 64bit? No. Think twice.
Migrate from Windows XP to 7 64bit? Well that is the right thinking, but lots of issues...
- Sure, you have to reinstall all applications, save data externally and then copy back after installing the OS
- Watch out for missing device drivers
- Watch out for application incompatibility
- Not just that it is not available/wont work in Windows 7 but it doesnt support 64bit hardware
Recent articles include http://www.eweek.com/c/a/Windows/Windows-7s-64bit-Troubles-568358/
Here you go.. info on programming macros in lotus symphony:
AntonySatyadas 1100009CNT Tags:  microsoft exchange 2010 binarytree symphony migrate notes outlook cmt domino occs 4,184 Views
Many of you may remember this tool from Binarytree: http://www.ibm.com/developerworks/lotus/documentation/d-ls-dominoexchange/index.html
Sure they do the other way too. But looks like this way is getting hot: from Exchange to Domino...
Why not.. See how the math works here: http://www-01.ibm.com/software/lotus/offer/roi-calculator.html
a Project Liberate proof point: Directions on Microsoft analyst says customers are not renewing Microsoft Enterprise Agreements
Check this out:
A new report by Directions on Microsoft analysts Paul DeGroot and Rob Horwitz called "5 Reasons Why Microsoft Licensing Is Hard" claims that Microsoft licensing isn't likely to get any easier any time soon..."
Microsoft doesn't think there's a problem," report co-writer DeGroot said in an interview Wednesday. "The money keeps rolling in ... Microsoft looks at the numbers and the reality is that most customers don't have a choice."
And despite Microsoft's rosy view of things, he said that some enterprise customers have chosen not to renew their contracts this year because "the customer doesn't understand the value of what they bought or how they bought it," DeGroot said."
Check out http://www.ibm.com/software/info/liberate for ways to free up money.
Try this TCO Calculator to see how much money you can save: http://www-01.ibm.com/software/lotus/offer/roi-calculator.html
Sign up and read this CIO study results - based on surveying 2500 CIOs worldwide:
Videos, etc here: http://www-935.ibm.com/services/us/cio/ciostudy/
I was interviewed by developerworks team recently...
"Microsoft has traditionally not embraced the concept of VDI. For the longest time it was actually a technical violation of the Windows desktop license agreement to use Windows for VDI. Then when Microsoft finally changed that policy, they did so by creating a license called "VECD" (for Vista Enterprise Centralized Desktop) which is a new license that's required in addition to your Vista Enterprise license. .. Oh yeah, VECD is only available if you have Software Assurance. ..
Microsoft created a new license bundle called the "Microsoft Virtual Desktop Infrastructure Suite," which, like most Microsoft products, is available in multiple editions. This suite is not a new product, but rather a hodge-podge bundle of most of the different things you'll need to start using Microsoft's VDI platform. ... The problem is that the "suite" is just a sort of random collection of various products that aren't really related. ..."
The Microsoft VDI Suite starts at $21 per user, per year.,
and more here: http://vbridges.com/wp/?page_id=61
You got to sign up for this jam folks: http://www-01.ibm.com/software/solutions/smartwork/virtual/?S_CMP=social
Did you have trouble with Gmail? try http://twitter.com/#search?q=%23gmailfail
AntonySatyadas 1100009CNT Tags:  lotus google gmail cain saas gape infoworld gartner matt reuters 3,751 Views
Check out this quote:
"The critical issue for Google is to segment commercial Gmail traffic from consumer traffic. Google must prove that consumer and commercial services are largely independent of each other, and that the commercial services will sustain at least a 99.9 percent uptime, which is the standard for most commercial e-mail SaaS (software-as-a-service) services."
Matthew Cain, Gartner, InfoWorld, "Update: Gmail Suffers Widespread Outage," September 01, 2009
For those who havent seen the news on this outage:
"Google Inc's efforts to persuade businesses to buy its email services suffered a setback this week after a highly publicized outage shut down accounts of millions of corporate customers for almost two hours."
AntonySatyadas 1100009CNT Tags:  innovation jobs nasa nih research darpa science businessweek 3,358 Views
I read this interesting article on how Science can and should create millions of new jobs:
"We need 6.7 million just to replace losses from the current recession, then an additional 10 million to keep up with population growth and to spark demand over the next decade. In the 1990s the U.S. economy created a net 22 million jobs, or 2.2 million a year. But from 2000 to the end of 2007, the rate plunged to 900,000 a year. The pipeline is dry because the U.S. business model is broken."
We really need them Now. So what is the best way to spend stimulus funds to transform R&D? Ask NIH - with $8.2B extramural funding, apparently they received more than 20,000 applications for the latest recovery act call for proposals.
Could researchers work smarter by collaborating more effectively across geographies and research organizations? Can clinicians connect with researchers as well as patient candidates more effectively to cut through the inefficiencies? We have the technology, We know how to address the cultural differences. Yes we can. Attend one of these events: http://www-01.ibm.com/software/lotus/events/smarter-collaboration/live/
Governments and research institutions are thinking out of the box to establish joint ventures --- public-private partnerships.
Would outsourced R&D be the right investment? Could get more researchers for sure.. Maybe pair commercial ventures here with outsourced R&D? How about funding retraining schools, like finishing schools?
Maybe organizations such as IEEE and ACM should champion such efforts in IT? Similar organizations in other domains...
Ready for some statistics?
Check out the Lotus Knows Ideajam results here:
Lotus Knows Education
Lotus Knows that your Inbox is overflowing
Lotus Knows Me
Lotus Knows Operating Systems
Lotus Knows Apps
Lotus Knows Small Business
Check out this IBM patent for a special TV remote control that allows you to automatically blog and twitter about the TV show you are going to watch:
AntonySatyadas 1100009CNT Tags:  system76 denver canonical zareason usa linux california netbook ubuntu 2,932 Views
Two more integrators have started shipping Netbooks on Ubuntu in USA...
California based ZaReason: http://www.linuxfordevices.com/c/a/News/ZaReason-Terra-A20/
Denver based System76: http://www.linuxfordevices.com/c/a/News/System76-Starling/
Yes. Dell said that one third of Netbooks are shipping on Linux.
Also, contrary to Microsoft COO's claims that Linux netbook returns were 4 to 5 time higher than Windows, Dell confirmed that the returns are the same as Windows!!
and here: http://www.theregister.co.uk/2009/08/12/dell_reality_linux_windows_netbooks/
You can drive a bus through some of Windows 7 holes, says Andrew Gracia - the eWeek Signalling IT blogger
"Honestly, it's hard to take Microsoft seriously about the security of its products when you can drive a bus through some of their holes"
Check out this article in Computerworld regarding recent Microsoft SEC filing:
1. Canonical (Ubuntu) and RedHat added to the Windows Client competitor list.
2. "Netbooks opened Microsoft to the possibility that some other OS could get its grip on the desktop, however briefly," said Rob Helm, director of research for Directions on Microsoft. "Now it's alert to that possibility going forward."
3. Concerned about OEM partners, HP and Intel supporting Linux on their PCs..
New CIO study points to Cost Reduction, aligning business-IT strategy, employee productivity as top focus
Check out this new CIO study from cioinsights:
Top winners are:
Join IBM Executives in a series of Smarter Collaboration webinars:
More thoughts on smarter villages... went well in my recent trip in India, Kerala...
This is my top TCO calculator....
Check out this CIO forum, participate....
Good BBC article: http://news.bbc.co.uk/2/hi/technology/8127334.stm
"Head offices and individual desks are likely to disappear in favour of hot desks, collaborative spaces and decor that adapts to a worker's mood" ...
"By 2030," she said, "all these pieces of kit will be embedded throughout the environment and become completely transparent."... "A fully integrated set of technologies will follow users wherever they are," said Dr Puybaraud.
"The whole focus is on user empowerment. Walls could become screens showing diaries, documents or video conferences. Homes and cars would measure mood and tune surroundings to, for instance, soothe a worker if they were feeling stressed"
A tiny smart mobile, with a folding screen and a powerful pico-projector could be the gadget that co-ordinates the way information is passed on, speculated the Johnson control report...
Many of you might have seen this statistics:
By 2011, IBM expects the number of mobile phone users to hit ONE Billion.
IBM will be investing $100M over the next 5 years in mobile computing efforts - emerging market mobility, mobile enterprise enablement, enterprise to end-user mobile experience, etc.. (http://finance.yahoo.com/news/IBM-to-Invest-100-Million-in-prnews-15546580.html?.v=1)
"For the 83 percent of the world that does not have easy access to the Web via PCs, IBM is helping mobile phone users become more productive. In these locations, there is a dearth of skills, such as technological and language literacy; a lack of infrastructure, such as reliable electrical power; as well as limited availability of smartphones.
IBM Research has established a pilot program in southern India that allows people, including farmers, repairmen, small business owners, and consumers, to post, retrieve or exchange timely information via voice on cellphones. Content -- such as weather and ocean conditions, grain prices, advertisements, bus schedules, news, class schedules, product catalogues, health information and available services appointments -- is created and updated by entrepreneurs and municipalities."So what does this mean to collaborating smarter? Well for starters, anytime anywhere access and interaction with people, information sources, content...
In response to: Benefits of Desktop Linuxright on. Requests to move to Linux alternatives are on the ramp... http://www.ibm.com/lotus/openclient and see more postings in my blog
AntonySatyadas 1100009CNT Tags:  mailmerge cluttons odf johnlewispartnership powerpoint 2010 2007 symphony office datapilot 2 Comments 5,365 Views
Symphony 1.3 is ready
"Reducing fixed costs in challenging times is important to Cluttons, a partnership of chartered surveyors, founded in 1765. Through a network of offices in the U.K., Europe, Middle East, South Africa and the Caribbean, Cluttons offer a very wide range of professional property management, agency and consultancy services across the commercial and residential sectors, for both investors and occupiers. In recent years, Cluttons delivered Microsoft Windows desktop, including Microsoft Office, IBM Lotus Notes and business applications to its users via a virtualized environment based on Citrix. Now it plans to switch from Office to Symphony, used with Lotus Notes 8.5.
Mark Clemence, Cluttons IT Director, stated, "The opportunity to use fully supported office productivity tools as part of the deployment of Lotus Notes 8.5 was too good an opportunity to be missed. We plan to use the cost saving to further invest in Lotus productivity tool sets."
John Lewis Partnership
Another Symphony customer, The John Lewis Partnership (JLP), owns the leading U.K. retail businesses Waitrose, John Lewis and Greenbee. All 69,000 of its permanent staff are partners who own 27 John Lewis department stores, 210 Waitrose supermarkets (www.waitrose.com), an online and catalogue business, johnlewis.com (www.johnlewis.com), a direct services company, Greenbee (www.greenbee.com), a production unit and a farm with nearly £6.9 billion in revenue in 2008.
JLP was determined to control costs within a competitive retail environment to deliver first-class service and products to John Lewis customers. It plans to deploy Symphony to approximately 8,000 employees. Providing Microsoft Office to all staff in John Lewis Department Stores was evaluated, but determined to be cost-prohibitive."
With more than 70% of people predicted to live in cities by 2050, the debate is on around how cities can get smarter: http://www.ibm.com/ibm/ideasfromibm/us/smartplanet/index.shtml#ibm-video?&re=sp5
Equally important becomes the question: how can we make Villages smarter so that maybe more people can be living in the villages. Here is a discussion I have started on this targeting a little state Kerala in India and how we can lead change...
AntonySatyadas 1100009CNT Tags:  xp microsoft zdnet agreement forrester windows7 vista gartner enterprise 1 Comment 5,444 Views
Oh oh.. Must Read
"Under Microsoft's planned enterprise licensing rules, businesses that buy PCs before April 23, 2010, with Windows 7 preinstalled can downgrade them to Windows XP, then later upgrade them to Windows 7 when they're ready to migrate their users. But PCs bought on or after April 23 can only be downgraded to Vista -- which is of no help for XP-based organizations, Silver notes -- and could cause major headaches and add more costs to the Windows 7 migration effort."
"Both Forrester Research and Gartner advise clients to wait 12 to 18 months after Windows 7 ships before adopting the new OS, so they can test compatibility of their hardware and software, as well as ensure their vendors' Windows 7 support meets their needs. But Microsoft's six-month downgrade restriction for XP means that the businesses that chose not to install Vista have to rush the migration process. Or they can spend extra money and enroll in Microsoft's Software Assurance program, which then lets them install any OS version at the price of the extra yearly fee (about $90) per PC."
IT needs to work through several other issues when figuring out its Windows 7 migration strategy, Silver points out.
Go liberate (http://www.ibm.com/software/info/liberate), and then figure out alternative migration and virtualization strategies (http://www.ibm.com/lotus/openclient)...
Check out this entry..
A proper Web Governance scenario contains three components - all of which Sharepoint lacks "out of the box" - as follows:
AntonySatyadas 1100009CNT Tags:  open portal websphere source forrester webinar lotus 3,442 Views
AntonySatyadas 1100009CNT Tags:  novell canonical ubuntu classmate opensource netbook fedora desktop redhat intel belgium acer linux moblin 3,884 Views
Recently Acer announced that they will be shipping their netbooks with Android - google's linux operating system.
Fedora 11 is out: http://www.eweek.com/c/a/Linux-and-Open-Source/Fedora-11-Delivers-Big-Feature-Boost-to-Latest-Linux-Distribution-748274/
Intel Classmate PCs will ship with Ubuntu: http://www.ubuntu.com/news/intel-classmate-unr-netbook-remix
Canonical announced planned support for Moblin: http://www.ubuntu.com/news/canoical-commits-ubuntu-moblin
Belgian Ministry of Justice saved 50% on software license costs by moving 10,000 users to SuSe Linux Enterprise Desktop: http://www.novell.com/success/belgian_ministry.html
Interesting study by CRN -- kind of a bakeoff between the latest and greatest, almost :-)
Evaluation criteria included installation and deployment, interoperability and customization, feature set, performance and pricing.
The winner is IBM Lotus Notes and Domino...
AntonySatyadas 1100009CNT Tags:  redhat windows tire lotus notes linux discount domino 3,531 Views
"The IT team originally tried building a new e-commerce system based on a Windows platform, but the solution did not meet Discount Tire’s performance, reliability and stability needs. Additionally, Discount Tire’s use of IBM Lotus Domino Server was a critical aspect of its daily ability to meet business demands. Previously running on Windows, the lack of reliability and consistent downtime of its Lotus software was critically impacting its day-to-day operations.
After extensive testing and load balancing, Discount Tire selected Red Hat Enterprise Linux for its critical systems. Since, the Red Hat Enterprise Linux platform has run Discount Tire’s entire e-commerce operation, as well as numerous internal applications, including its Lotus Domino application" Check out http://www.lotusonredhat.com
AntonySatyadas 1100009CNT Tags:  network partnerworld lotus social partner connections business 2,793 Views
Check out this news:
"The new community enables companies to gain real-time access to IBM subject matter experts to support sales leads and client implementations. Partners can also create personalized profiling tools to develop online communities that make their skills visible to other partners, connect with them on new technology innovations and joint sales leads and develop and deliver new technologies online through interactive forums before test-marketing or taking offerings directly to clients"
"Based on Lotus Connections, IBM's enterprise networking and collaboration technology, PartnerWorld Communities enables members to collaborate through a secure network that connects people around a focused task or goal using blogs, forums, private teaming spaces for solution design and market planning activities, social bookmarking and RSS feeds for real-time access to key topics of interest"
A great example is partnering to go win Stimulus funding...
AntonySatyadas 1100009CNT Tags:  collaboration connections cloud cio sametime self-service 3,399 Views
Check out this IBM CIO interview in Forbes.com CIO network on Collaboration
about Lotus Sametime, Lotus Connections, Cloud strategy, TAP (Technology Adopter Program) innovation...
It is the Business Partners turn now:
Facing waning demand for Microsoft products and growing interest in Linux, in the first five months of 2009 more than 1,000 Microsoft Business Partners have signed up to sell IBM's Lotus Foundations: http://finance.yahoo.com/news/200-Microsoft-Partners-Per-prnews-15441784.html?.v=1
In addition, some Microsoft partners have expressed disenchantment with Microsoft's new strategy of battling Linux encroachment in the SMB market by offering a skeletal version of Windows Server.
AntonySatyadas 1100009CNT Tags:  wss moss office microsoft sharepoint lotus exchange 3,348 Views
Check out this announcement:
Driven by guidance from Microsoft to abandon evaluation of currently-shipping products, Microsoft customers are choosing IBM Lotus software, driven by the higher return on investment and easier deployment of Lotus software, and lower TCO. Customers include: The Coca-Cola Company, HSBC, ABB, BASF, Blue Cross Blue Shield, Fidelity Investments, Hyundai, Liberty Mutual, Linde Group, Mass Mutual, Nationwide, State Bank of India, and The Hartford,
Are you or your CIO/boss seeking guidance on Portal projects? Check out this whitepaper:
Healthcare costs in USA are expected to skyrocket to 20.3% of GDP by 2018.
Partnering with American Academy of Family Physicians, IBM announced the results of a study: http://www-03.ibm.com/press/us/en/pressrelease/27607.wss that points Patient Centered Medical Home as the answer.
"The medical home -- an enhanced care model -- provides comprehensive and timely care and payment reform, emphasizing the central role of primary care. At the core of the medical home is preservation of the patient’s personal, long-term relationship with a primary care physician. Patients who have a personal physician will incur less healthcare expenditures and lower mortality rates.
Another key component of the medical home is the team approach (physician, nurse, nurse practitioner, patient educator, pharmacist and other care givers) to care."
As you can see in this table below, a lot is about Smarter Collaboration, between patient and care providers as well as between care providers...
Eclipse.org 2009 Community Survey results are available here: http://www.eclipse.org/org/press-release/Eclipse_Survey_2009_final.pdf. A good summary is available in Computerworld: http://www.computerworlduk.com/community/blogs/index.cfm?entryid=2222&blogid=14
AntonySatyadas 1100009CNT Tags:  linux windows liberate ea government microsoft open zealand new 3,069 Views
New Zealand government has decided NOT to renew their Microsoft Enterprise Agreement.
See the government notification: http://www.ssc.govt.nz/display/document.asp?DocID=7212 and the
news from TheRegister: http://www.theregister.co.uk/2009/05/26/microsoft_new_zealand/
"Microsoft has failed to renew a key government-wide purchasing deal for Windows, opening the door to greater use of open-source software. .. A government spokeswoman said the government looks for value for money, fitness for purpose, and strategic benefit in its negotiations. "We didn't feel we got the appropriate levels of benefit from the negotiations," she told Computerworld." (http://computerworld.co.nz/news.nsf/news/5FA015D542415324CC2575C100804A31)
Check out Project Liberate: http://www.ibm.com/software/info/liberate for more details on how you can save money by NOT renewing/signing Microsoft Enterprise Agreements.
Mattathias Schwartz writes about future of work in Readers Digest, June 2009: http://www.rd.com/your-america-inspiring-people-and-stories/quick-study-the-future-of-work/article134602.html
Some interesting statistics:
AntonySatyadas 1100009CNT Tags:  client moblin linux york occs new intel smart times 3,117 Views
Interesting article on Intel investing big time on Linux with Moblin: http://www.nytimes.com/2009/05/25/technology/business-computing/25soft.html?_r=1
"Moblin fires up and reaches the Internet in about seven seconds, then displays a novel type of start-up screen. People will find their appointments listed on one side of the screen, along with their favorite programs. But the bulk of the screen is taken up by cartoonish icons that show things like social networking updates from friends, photos and recently used documents."
the path is from netbooks and atom to smartphones...
IBM number one market leader in Portal software, ahead of Oracle BEA and Microsoft "SharePoint" says Gartner. This is the 8th year in a row
Per the marketshare report published by IT analyst Gartner, IBM has secured the #1 position in marketshare (based on revenue for 2008), for the 8th year in a row. http://finance.yahoo.com/news/Report-IBM-Ranked-1-in-Web-prnews-15327063.html?.v=1
"More than 6,500 IBM clients use IBM's Web 2.0-enhanced WebSphere Portal software. IBM has seen an especially large jump in new portal business from healthcare clients worldwide including Catholic Healthcare West, Children's Medical Center of Dallas, Healthways, MedStar Health, Memorial Health, and Trillium Health Centre. IBM WebSphere Portal is also used by four of the top five US healthcare insurance companies, Blue Cross Blue Shield organizations in 33 states, more than 30 major hospitals, clinics, and delivery networks worldwide, and more than 12 on-line healthcare provider sites servicing more than 20,000 users each...
It is also the Portal of choice by the top 10 global banks, nine of the top 10 U.S. banks, seven of the top 10 European banks, and eight of the top 10 Asia Pacific banks.
IBM WebSphere Portal is used by every G8 country governments, 10 of the 16 Middle East countries, 22 U.S. states, and 40 U.S. Federal agencies."
This confirms the market buzz around the fact that only around 7% of Microsoft Windows SharePoint Services (WSS) customers have moved with any success to Microsoft Office SharePoint Server (MOSS). And for all of those how havent, so around 93%, per recent announcement from Microsoft, they shouldnt upgrade to 2007 but wait till 2010 comes...
Meawhile old BEA Portal customers are looking for alternatives...
Windows, Office, Publisher licenses acquired through other channels—including Microsoft Volume Licensing, Original Equipment Manufacturers (OEMs), and Full-Packaged Product (FPP)—do not permit renting, leasing, or loaning the software to a third party...
So MIcrosoft introduced Rental Right SKUs.. Pay around $33+ per user...
Yet another reason to consider alternatives...
AntonySatyadas 1100009CNT Tags:  collaboration virtual linux dynamics redhat amodori desktop microsoft verde migrate bridges ubuntu canonical exchange freeform 4,089 Views
More proof points on working smarter using Microsoft alternatives...
Freeform Dynamics reported based on input from 1275 survey responders worldwide that (a) cost reduction and security are major drivers, (b) ubuntu scored high, (c) after IT the low hanging fruit were General professional users (relatively light and predictable use of e-mail, office tools, etc) andTransaction workers (mostly using enterprise applications in a routine prescriptive manner) http://www-03.ibm.com/press/us/en/pressrelease/27562.wss
Key statistics in the report (ftp://ftp.software.ibm.com/linux/pdfs/Freeform_Dynamics-Desktop_Linux.pdf) here:
Meanwhile IBM also announced Gruppo Amodori moving from Microsoft Exchange/Offce/Windows to the IBM Open Collaboration Client Solution on RedHat (http://www.lotusonredhat.com; http://www.ibm.com/lotus/openclient) -- http://www-03.ibm.com/press/us/en/pressrelease/27561.wss
"Our strategy is to focus on Linux first and foremost, taking a practical and pragmatic approach," said Gianluca Giovannetti, CIO and Director of Organization, Gruppo Amadori. "For us, the Linux environment is the right choice for very focused applications and is more cost effective than Microsoft."
Great article in the Time magazine (May 25,2009) on the future of work...
1. Retail salespersons
2. office workers
3. registered nurses
4. food prep. and services workers
5. customer services reps
6. janitors and cleaners (not maids/housekeepers)
7. post secondary teachers
8. nursing aides, orderlies and attendants
9. personal and homecare aids
10. home health aides
10 jobs predicted to have the fastest growth rates by 2016:
1. home health aides
2 personal and homecare aides
3. computer software engineers
4. medical assistants
5. hetwork systems and data communication analysts
6. personal finance advisers
7. substance abuse and behavioral disorder counselors
8. veterinary technologists and technicians
10 makeup artists, theatrical and performance
If you have a microsoft enterprise agreement up for renewal, consider the following before you commit:
"an Enterprise Agreement (EA) renewal for an enterprise with the main desktop suite on, say, 10,000 PCs could cost around $1,500,000 per year": says Forrester (see blog link below)...
1. Listen to this podcast on Cost reduction strategy for smarter collaboration: http://download.rbn.com/ibmpdc/pdc/open/podcasts/collaboration/smarter_collaboration.mp3
2. Read this Project Liberate white paper on how hundreds of customers have freed up Billions of Dollars by not renewing Microsoft Enterprise Agreements: ftp://ftp.software.ibm.com/software/lotus/lotusweb/Project_LiberateforCIOsFinal.pdf
3. Check this out from Forrester: http://blogs.forrester.com/cio/2009/02/should-i-renew.html
"So should you renew your EA? As you can see, there are a lot of factors to consider, so the answer is genuinely “it depends.” But consider this: Somewhere between 25% and 35% of customers don’t renew"