Business Performance (BPer) is a measure of key performance indicators over a period of time. Within that period, we indicate there is BPer if the anticipated metrics and KPIs are exceeded by the actual KPIs.
For this to happen, Business Processes need to have been identified and engineered appropriately to achieve business goals measured by the KPIs.
The underlying Services that are orchestrated to produce the Business Processes should be selected or identified using a rationalized Service Identification method
(e.g., SOMA -- Service Oriented Modeling and Architecture) that encompasses the needs of various aspects of granularity, performance, agility, flexibility and complexity.
The Business Architecture should follow an agile and adaptive model to incorporate changes needed to accommodate sustained business performance and allow for continuous optimization.
Having an underlying Service Portfolio that allows the selection and combination of those services in nex contexts into Business Processes is one of the key factors in achieving and maintaining sustainable Business Performance.
I will discuss other factors in my next entries.