In times of trouble, social media is a nice tool to help remedy a problem. Recently Visa's services were down for approximately 45min in certain areas of the US on Sunday April 1. Many Visa cardholders were extremely upset because they were unable to make purchases or pay bills. As of 5:17 April 1, spokeswoman Sandra Chu reported that the problem was unrelated to the security breach on Friday. On Friday there was a security breach at Global Payments Inc. in which it potentially affected both Visa and Mastercard customers. However, today's particular case is completely un related. Chu reported that the Sunday incident occurred from a Visa update.
Having social media at Visa's disposal, Visa was able to reduce the amount of speculation about the incident. Visa was able to relay facts to their customers to ensure that the issues are being handled accordingly.