Research InMotion (RIM), a global leader in wireless
innovation, revolutionized the mobile industry with the introduction of the
BlackBerry solution in 1999. BlackBerry products and services are used by
millions of customers around the world to stay connected to the people and
content that matter most throughout their day.
BlackBerry offers their customers BlackBerry communities to join and
follow to receive and send information to the company. Their customer can follow them via Facebook,
Twitter, YouTube, Flickr, and their blogs.
This allows BlackBerry to communicate with their customers at any time
of the day, any day of the week.
Adobe helps businesses
thrive in a world where media is pervasive, and where marketing increasingly is
being held accountable for business results. They are the leader in delivering
solutions that let customers produce, distribute, and realize value from great
content, whether in media and publishing or in digital marketing. Adobe is
changing the world through digital experiences.
content authoring solutions lead the industry, enabling our customers to more
effectively produce, distribute, and monetize digital content. They allow their customers to contact them
via Facebook, Twitter, email, and phone.
Adobe delivers the most innovative solutions for optimizing marketing campaigns
and maximizing return on every marketing dollar.
Over 1,100 games are
available to purchase, download, and play from any computer. Check out the new
releases, indie hits, casual favorites and everything in between. Find someone
to play with, meet up with friends, connect with groups of similar interests,
and host and join chats, matches, and tournaments. See when your friends are
online or playing games and easily join the same games together. Chat with your
buddies, or use your microphone to communicate in any game. The Steam Community
is comprised of people who play all sorts of PC and Mac games. Now it's easy to find your friends online, organize groups, and join
chats. Steam offers their customers an
online community where they release news and updates as well as allow them to
collaborate with each other and contact their customers directly.
more than 100 million active users globally, eBay is the world's largest online
marketplace, where practically anyone can buy and sell practically anything.eBay
connects a diverse and passionate community of individual buyers and sellers,
as well as small businesses.It’s a
meeting-point for eBay buyers and sellers to chat ask questions and exchange
advice and tips with each other. eBay
gives their customers an online chat between buyers and sellers as well as
customers to customer service. This
allows eBay to deal with their customers directly and give them the correct guidance
Commitment to diversity is just part of what is
called the Nokia Way – the core values and shared philosophy that make their
company tick. Creativity, empowerment,
openness, collaboration, and consideration for people and the environment –
these are all integral to the way they do business. But above all, it’s about
being human in everything they do – respecting and caring, even in tough
business situations. Nokia offers
their customers the option to contact them via email, phone, Facebook, Twitter,
and even live, online chat. This allows
Nokia to give feedback to their customers instantly.
Samsung has been dedicated to making a better world through
diverse businesses that today span advanced technology, semiconductors,
skyscraper and plant construction, petrochemicals, fashion, medicine, finance,
and hotels. It leads the global market
in high-tech electronics manufacturing and digital media. Through innovative, reliable products and
services; talented people; a responsible approach to business and global
citizenship; and collaboration with their partners and customers; Samsung is
taking the world in imaginative new directions.
They allow their customers to contact them through Facebook, Twitter,
Google+, email, and phone. They also
have a window that is on their services page to start chatting with a
For more than 26 years, Dell has empowered countries,
communities, customers, and people everywhere to use technology to realize
their dreams. Customers trust them to
deliver technology solutions that help them to and achieve more, whether they’re
at home, work, school, or anywhere in their world. Dell offers their customers to follow their
news and updates via Facebook, Twitter, RSS, and YouTube. They also offer an online community for
customers and Dell’s support team to collaborate with each other and offer
solutions. The community is consisted of
blogs, forums, ratings, and reviews.
Social media is really important for Dell because they are informing
their customers of their products and solutions in order to make sure the
customer gets exactly what they need.
Focused on innovation and quality, Logitech designs personal
peripherals to help people enjoy a better experience with the digital world.For each of their product
categories, they study how their customers use their digital devices, and then
their designers and engineers set their sights on how they can create a better
experience with those devices; richer, more comfortable, more fun, more
productive, more convenient, and more delightful. Logitech provides a forum for their customers
to provide feedback. Each of their
products is listed in a particular category so they can get feedback from a
specialist instead of a general trouble shooter.
Microsoft is motivated and inspired every day by how their
customers use their software to find creative solutions to business problems,
develop breakthrough ideas, and stay connected to what's most important to
them. They run their business in much
the same way, and believe their eight business divisions offer the greatest
potential to serve their customers. They
are committed long term to the mission of helping
their customers realize their full potential.
Microsoft offers many ways for their customers to contact them. They can be contacted via email, telephone,
or chat with a customer support representative instantly. This allows Microsoft to provide their
customers with feedback instantly and allows them to receive information from
their customers in order to better their experience.
Sony is a leading manufacturer of audio, video,
communications, and information technology products for the consumer and
professional markets. Its motion picture, television, computer entertainment,
music and online businesses make Sony one of the most comprehensive
entertainment and technology companies in the world. Sony offers a variety of options for their
customers to contact them. They offer
Twitter, Facebook, Google+, YouTube, Foursquare, blogs, and forums for their
customers to interact with each other and also allows Sony to give and take
feedback to everyone within their community.
To quote their position on customer service from their customer service
page, “We love connecting with our customers and are always here to share and
discuss all things ‘Sony’.” Here is a video from Sony's YouTube channel.
Hewlett-Packard is taking on the world’s most
critical challenge, social innovation. Social innovation at HP
centers on the belief that the same passion, energy, and culture of innovation
that make HP a successful company, can also be used to make a profound and
positive social impact in the world. HP's Office of Global Social Innovation helps
share HP talent and technology where they are needed most. HP offers self-help guides that walk their
customers through troubleshooting problems.
They also allow customers to email, call, or interact online with an
online chat support about any problem or troubled experience they are
having. This allows HP to give direct
feedback to their customers at the customer’s convenience. Here is a featured video from HP.
Groupon features a daily deal on the best stuff to
do, see, eat, and buy in forty-eight countries.
Their philosophy is “We treat our customer the way we like to be
treated.” Groupon allows their customers
to contact them at any time of any day and they will do whatever it takes to
satisfy them. They have a Twitter,
Facebook, and RSS feeds that allows their customers to subscribe to in order to
keep up with their daily deals that they have.
Groupon’s website also provides a sidebar that has feedback from the
businesses that they deal with as well as what the customers are saying about
the deal. They also have a blog that
allows customers and businesses to interact with each other in order to provide
feedback to one another. Below is a video from Groupon's YouTube channel.
Google provides a variety of tools to help
businesses of all kinds succeed on and off the web. These programs form the backbone of their own
business. They’ve also enabled
entrepreneurs and publishers around the world to grow theirs. Their advertising programs, which range from
simple text ads to rich media ads, help businesses find customers, and help
publishers make money off of their client.
Google owns Android and YouTube and are building other products that
hopefully will make the web better.
These products allow business to communicate with their customers via
mobile world to maintain constant contact and allow them to give, as well as
receive feedback from their customers. Here is a featured video on Google's YouTube channel.
Twitter is a real-time information network that
connects you to the latest stories, ideas, opinions and news about what you
All you have to do is
find the account that you find most compelling and follow their conversations. Twitter connects businesses to customers in
real time and businesses use Twitter to quickly share information with people
interested in their products and services, gather real-time market intelligence
and feedback, and build relationships with customers, partners, and
Twitter offers businesses
an easy way to reach an engaged audience
With just a Tweet, millions of people learn about or show their support
for positive initiatives that might have otherwise gone unnoticed. Below is a featured video on Twitters's YouTube channel.
Yahoo’s vision is to deliver our world, our way. They do that by using technology to keep more than half a billion people connected to what matters to them the most across devices and continents. They also connect advertisers to the consumers who matter to them most. Yahoo provides a variety of different services, but in order to be up to date with their latest and greatest you can follow them on Facebook, Twitter, Flickr, Yahoo Video, YouTube, and subscribe to their RSS feeds. They also provide a blog where there are news updates, spotlights, popular posts, and archived posts. The blog allows users to communicate and allows Yahoo to provide feedback to its users. Here is the featured video on Yahoo's YouTube channel.