Microsoft is motivated and inspired every day by how their customers use their software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. They run their business in much the same way, and believe their eight business divisions offer the greatest potential to serve their customers. They are committed long term to the mission of helping their customers realize their full potential. Microsoft offers many ways for their customers to contact them. They can be contacted via email, telephone, or chat with a customer support representative instantly. This allows Microsoft to provide their customers with feedback instantly and allows them to receive information from their customers in order to better their experience.