Temple University IBM Software Accelerated Value Program Case Study
Founded in 1884, Temple University is a comprehensive urban public research university in the United States offering 366 academic degree programs. As part of a major modernization of its enterprise reporting services solution, Temple chose to utilize the IBM Software Accelerated Value Program block-hours offering.
As part of a move to a new SunGard Banner ERP system, Temple University had built a data warehouse and analytics solution based on IBM Cognos software. When it was time to upgrade to a newer version of Cognos, Temple’s in-house team was keen to learn from the experts and become more self-sufficient.
Temple University chose to utilize the IBM Software Accelerated Value Program, which provides dedicated technical resources on either a subscription or an hourly model. Temple purchased 40 hours of technical assistance, during which an IBM Accelerated Value Specialist worked on-site with the team to complete the upgrade and transfer knowledge about Cognos that would help with future upgrades.
- Delivered a full implementation of IBM Cognos software, giving Temple confidence that its analytics environment is correctly configured for optimum performance and stability.
- Provided access to top IBM technical experts both on-site and remotely, eliminating delays in the implementation and allowing the project to be completed 20 percent faster than expected.
- Gave the university's in-house team the tools and knowledge to set up a new pre-production Cognos environment for themselves, without external support.