JohnArwe 120000CAW7 2,196 Views
After some internal discussion, for the foreseeable future we'll be using the Jazz for Service Management blog for entries that would otherwise have gone here.
We're leaving this blog in existence so any incoming links continue to function (after all, Cool URIs Don't Change as Tim Berners-Lee wrote in 1998). As Linked Data practitioners, which (shhh! don't tell anyone, you'll scare them away!) gets us into Semantic Web space, it's even more important to use Cool URIs.
TUC Podcast: OSLC Series - Learn how Tivoli's Open Strategy will help you Integrate with 3rd Party Tools
LizCrider 270005ET06 Tags:  tuc tivoli 2 oslc podcast tucpodcast2012 user community tivoliug 3,859 Views
OSLC Podcast 2:
In the second podcast in the OSLC series, IBM provides a deeper insight into integration with 3rd party using linked data. Learn how Tivoli's enhanced architecture strategy will help you integrate with 3rd party.
The service management solution enables a flexible approach to information, interface, and functional integration across IBM and third party tools:
Integrate data directly to an application
The Tivoli User Community is the largest online and offline organization of Tivoli professionals in the world – home to over 160 local User Communities and dozens of virtual/global groups from 29 countries – with more than 26,000 members. The TUC community offers Users blogs and forums for discussion and collaboration, access to the latest whitepapers, webcasts, presentations and research for Users, by Users and the latest information on Tivoli products. The Tivoli User Community offers the opportunity to learn and collaborate on the latest topics and issues that matter most. Membership is complimentary. Join NOW!
The Internet is changing the face of product support. It is an undeniable fact that the manner in which we attempt to resolve problems, be they complex software applications or finding the closest Italian restaurant, is entirely different than 10, 5, or even 2 years ago. In all facets of our daily lives, how we search for answers to even the simplest of problems have been forever changed through online technology and capabilities. The Internet permeates all aspects of our lives; how many readers of this blog post do not understand the phrase "Just Google it"?While one might argue social business is still maturing and that the social media landscape is still quite dynamic and reminiscent of the Old West (anyone still have a MySpace account?). the commitment to social business has seen tremendous growth in the halls of IBM Software Support. This acknowledgement of the import of social business is in no small part due to the explosion and popularity of these mediums as a viable means to resolve issues through a collection(s) of peer users. Community based, or to use the cool kid's lingo, crowdsourcing, allows you to move far beyond traditional support models. Prefer a concise and direct notification system? There is a Tivoli Support Twitter page. Want to engage in a dialogue with your peers? Check out the just released IBM Tivoli Support Facebook page. If you want to do more than just "like" the FB page, join the Tivoli Support Facebook group. Are you a visual learner? The IBM Electronic Support Channel on YouTube have generated over 50,000 views! There are hundreds of online instructional videos also available at the IBM Education Assistant site.
Nowhere is this more apparent than the emerging use of social media in the business environment. Over the past few years, social venues like Facebook, Twitter, YouTube, and others have transformed from purely social offerings to bona fide business tools. For additional insight into IBM's approach and use of social business in the enterprise, I highly recommend following Sandy Carter, the IBM Vice President of Social Business. Sandy is an acclaimed author, expert, and evangelist in this business context.
Two of the most prominent IBM online offerings dedicated to problem resolution are the Support Portal and Service Requests systems. The Support Portal is the gateway into resolving your product issues. You can configure the portal and add any and all IBM Software products your organization utilizes. From the portal, you can search our extensive knowledge base, download product documentation, review deployment and configuration best practices, and obtain product updates and maintenance. Service Requests (SR) is the system where you can easily create new PMRs, view existing tickets. Two years ago, less than 20% of all new PMRs were created through the use of the SR system. Today, almost 50% of all PMRs originate electronically from the SR system..
I could go on and on about our IBM eSupport initiatives and will continue to focus and highlight online tooling in future posts. For now, I hope you take the time to review some of these tools and systems. I'm confident you will realize immediate value from these offerings. I welcome all comments on any aspect of Tivoli product support delivery. What works for you, and just as importantly, what's not working or what's totally missing. Our constant and driving objective is to continually improve the consistency and caliber of support we provide and your feedback in these forums is crucial to these goals.
TUC OSLC Podcast: Learn How the Tivoli's Open Architecture Strategy will Help you Simplify Integration
LizCrider 270005ET06 Tags:  software tivoli podcast solution community oslc products user tivoliug tuc ibm 4,535 Views
OSLC Podcast Series:
In this first TUC podcast series, the IBM team provides deeper insight into the next generation of service management built using linked data. Learn how Tivoli’s enhanced architecture strategy will help you simplify integration across products – IBM and Other Vendors
Click Here to Download the TUC’s Latest Podcast:
Integration Challenges for Service Delivery & Management
The IBM Solution
Our Service Delivery Platform enables a flexible approach to information, interface, and functional integration across IBM and third party tools.
Benefits of IBM’s Open Platform
About the Speaker: Beth Sarnie, Tivoli Integration Product Manager
Beth Sarnie is a member of the Tivoli Strategy team focused on integration. In this role, she is responsible for driving multi-product solution integration. She is the product manager in Tivoli leading the direction toward an open linked data approach to integration. Click Here to Learn More
The Official Tivoli User Community
seanpk.ca 060001D25T Tags:  rational alm integrate oslc plm tivoli devops innovate 3,566 Views
There is an overview and links to details from this dW blog post.
Be sure to include as many of these great events on your personal agenda!
We're continuing to move the ball forward in the industry on using Linked Data for read/write purposes in the enterprise. This submission to W3C is something we agreed to do at a the Linked Enterprise Data Workshop held in early December 2011 in Cambridge, MA, USA. We hope that W3C will be chartering a working group soon to create one or more Recommendations based in part on this Submission; consensus to charter such a working group was achieved at the December workshop. EMC, Oracle, DERI, Red Hat, SemanticWeb.com, and Tasktop were co-submitters, showing that both from traditional vendors and those focused on the Semantic Web believe this is worth investment.
The Basic Profile formalizes a number of central concepts from OSLC Core, most notably the patterns useful for read/write interactions with linked data resources and collections of them. This includes how to handle large query results (paging, sorting), and allows for multiple representation formats (contrast this with AtomPub, which establishes similar patterns but binds them to XML only). We hope that the Basic Profile will help client and server developers converge on a set of choices that encourage interoperability, like the WS-I Basic Profile did for Web Services.
To see how IBM is implementing the concepts that we are discussing in this community, visit the Open Service Delivery Platform group.
At this year's Pulse, you heard our general Manager, Danny Sabbah, reiterate how we are using Open Services Lifecycle for Collaboration
and the Open Services Development Platform