Upcoming TUC Webcast: Ronda Kiser-Oakes, Chief Architect for ITSM Strategy WellPoint
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May 24th, 11AM EST, USA:
Don't miss Ronda Kiser-Oakes and her presentation: ITSM Transformation at WellPoint - The Cultural Game Changers
WellPoint, the nation's largest healthcare benefits company, embarked on an IT Service Management Transformation by strengthening its partnership with IBM Strategic Outsourcing (SO) in 2010. With this new partnership, WellPoint also engaged Tivoli Development to help implement a very aggressive transformation program where in 18 months we moved to a full ITIL v3 process framework to achieve greater efficiencies in the areas of Incident, Problem, Service Request, Change and Configuration Management, IT Asset Management, Monitoring and Event Management, Capacity Management, Availability Management, and Service Catalog.
Ronda Kiser-Oakes, Director and Chief Architect of ITSM Strategy and Transformation, Wellpoint
Ronda is on the Tivoli Board of Technical Advisors and is a 2012 IBM Champion