IBM Serviceability teams have addressed these challenges by automating the data collection process thereby reducing cycle times for problem resolution and improved turnaround times for problem resolution.
There are automated data collectors available for different IBM products as a part of the IBM Support Assistant framework. Some of them include Information Management Collectors, Rational Collectors, WebSphere Collectors and Lotus Collectors which provide an automated way of collecting product specific logs.
In this poster we introduce the Java Diagnostics Collector which gathers documentation and diagnostic data associated with Java Virtual Machine problems. It is started automatically when the Java Virtual Machine detects a problem and produces dumps. Some of the key features of Java Diagnostics collector are:
• Runs automatically when a running Java Virtual Machine detects a problem
• At JVM start up, the tool runs a Diagnostic Configuration Check and warns the user if any environment setting required for diagnostics collection setting is disabled.
• Searches for data artifacts (system dumps, javadumps, heapdumps, etc) from that event.
• It also gathers the application specific logs which is specified by the user .
• It gathers diagnostic data files produced by the Java Virtual Machine and generates a single zip file containing the diagnostics from the event .