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Finding product information - Support Portal vs Google
This is John Arnesen with NetView and SA Level 2 support.
Have you even seen a message and wondered what it meant? Could not find any meaningful information in the manuals?? Wanted to know more about a command??? There are ways to find out more using the IBM Support Portal or Google. Did you know that IBM content is indexed in Google... The IBM Support Portal will limit searches to be Product Specific. If the IBM Support Portal is configured for NetView z/OS, all searches will be related to that product. For... [More]
Marcações:  z/os system support 2 netview level automation |
NetView and System Automation z/OS Level 2 Support attending PULSE/AOTC
Hello, This is John Arnesen with NetView and System Automation z/OS Level 2 Defect Support. I will be attending PULSE/AOTC this year and look forward to meeting my customers and putting a face with a name. I am also very interested to hear how you use NetView and System Automation in your shop. Please don't hesitate to say hello. I am happy to address any questions you have with NetView or System Automation, any PMR's you may have open, or questions on level 2 support in general regardless of the product. I am also presenting a Level 2... [More]
Marcações:  2 level support sa tsa |
NetView z/OS Level 2 support blog
Hello, This is John Arnesen with NetView level 2 support and this months blog entry on the Security Exposure for CNMEUNIX security and integrity (SEC/INT) apars. The original apars (OA41059, OA41060, and OA41061) encountered error: IEB127I RECFM INCOMPATIBLE -- INPUT RECFM=FB OUTPUT RECFM=VB during the ACCEPT processing. The apars have been marked as PE, and the following three apars are available as replacements: OA41131 (v1r4), OA41132 (v6r1), and OA41127 (v5r4). The apars just closed and ptf build will begin shortly. Please open a pmr... [More]
Marcações:  blog 2 support level |
NetView for z/OS Level 2 support blog - HIPER Apar Alert
Hello, This is John Arnesen with NetView level 2 support. Apar OA39553/UA66231 for NetView v6r1 and OA38861/UA65375 for NetView v5r4 are available and marked HIPER. The apars fix a problem where a HANG can occur anytime a PIPE CORRWAIT is issued. We have seen NetView take a ABEND0C8 in DSIMQMAN as one symptom for this problem. Please note there are 43 modules in this apar, so there are potential issues with the HANG that have not been identified. Also, please note that the apars will also impact System Automation and GDPS as they both have... [More]
Marcações:  apar 2 netview level hiper support z/os |
NetView for z/OS Level 2 support Blog
Hello, This is John Arnesen with NetView for z/OS level 2 support. November's Blog entry is about NetView v6r1 and figuring out why there is no data showing in the TEP. Here is a link for a Technote that provides a general checklist to debug NetView TEMA problems with. http://www-01.ibm.com/support/docview.wss?uid=swg21614118 The Technote explains how to use NetView commands NACTL LISTCONN and NACTL LISTINFO to check connections and collectors as well as important messages to look for. The Technote also shows what to check in the Agent... [More]
Marcações:  level tema 2 support |
NetView Level 2 Support Blog - Automation Table Trace
Hello, This is John Arnesen with NetView level 2 Support. Octobers Blog entry deals with Automation Table tracing. Have you ever had Automation set up for a specific message but it seems that it never gets hit - even though you see a CNM493I message in the netlog? It must be that a different Automation Table entry is being used for that message. A fast and easy way to find out what Automation Table entry is being hit is to set up a Automation Table Trace. It is set up as follows: Add trace statement to the top of the first Automation... [More]
Marcações:  blog support level 2 |
System Automation Level 2 support blog
Hello, This is John Arnesen with System Automation level 2 support. Here is my SA Support Blog for September. SA v3r4 has been out for a few months now. There is one apar that my interest you if you are running SA 3.4 with the AON Tower enabled. This caused message: DSI234I DUPLICATE COMMAND 'DDFPANEL' DETECTED If you see this message, please review apar OA39825. Thanks, John
Marcações:  support automation blog system level 2 |
NetView Level 2 support blog - NetView v6r1 install and IPL
Hello, This is John Arnesen with NetView level 2 support and this months blog entry. If you are planning on installing NetView v6r1, it is important to note that the install requires a IPL to pick up SSI changes. Have a look at this section for IEFSSNxx in the NetView Installation: Getting Started manual: http://publibfi.dhe.ibm.com/cgi-bin/bookmgr/BOOKS/ENVI6201/2.3.4?SHELF=env2bk41&DT=20110721113801#HDRIEFSSN Note usage note number 2 where is states a restart of MVS is required: 2. Any subsystem name that you define for the NetView... [More]
Marcações:  2 level netview support |
Adding Social Media to your Product Support Toolkit
The Internet is changing the face of product support. It is an
undeniable fact that the manner in which we attempt to resolve problems,
be they complex software applications or finding the closest Italian
restaurant, is entirely different than 10, 5, or even 2 years ago. In
all facets of our daily lives, how we search for answers to even the
simplest of problems have been forever changed through online technology
and capabilities. The Internet permeates all aspects of our lives; how
many readers of this blog post do not understand... [More]
Marcações:  support business social |
Alleviating GIM PROCESSING FAILED error messages
In a technote from IBM Support, a customer was running the APPLY step during their installation of OMEGAMON components and encountered multiple GIM processing error messages like the following: GIM40901E ** COPY PROCESSING TO THE TKANCUS LIBRARY FAILED FOR CLIST KOBHNSWA IN SYSMOD HKOB700. THE RETURN CODE (08) EXCEEDED THE ALLOWABLE VALUE. DATE 12.187 - TIME 12:27:24 - SEQUENCE NUMBER 000114 GIM30227E ** APPLY PROCESSING FAILED FOR SYSMOD HKOB620 BECAUSE PROCESSING FAILED FOR SYSMOD HKOB700. SYSMOD HKOB700 CONTAINS HIGHER LEVELS OF COMMON... [More]
Marcações:  ibm support messages omegamon |
System Z enthusiasts: Two great sites to bookmark for technical updates and resources
The IBM Support Daily and the developerWorks weekly newsletter are two great sites for every System Z Management enthusiast to bookmark in order to get the most up to date technical information, news, and developer resources. The IBM Support Daily is a newspaper built from articles, blog posts, videos and photos selected by IBM Electronic Support . You can personalize it to display specific content areas and news from various IBM support teams. Contact @IBM_eSupport in Twitter if you have an account you’d like added or ideas on how to make... [More]
Marcações:  support developerworks blogs z twitter system videos ibm |
Support Portal
Hello, This months blog deals with the IBM Support Portal. Here is a link for the Portal: IBM Supportal Home Page It
is actually one of the better support sites that I have seen as it puts
all Product Information in one page - and it's easy to set up. To
get started, you just go to the home page and sign in (creating a ID
only takes a minute). Then you select the products you are interested in
and you are done. Some of the useful information you will find on the Portal is as follows: Flashes and Alerts
This section contains... [More]
Marcações:  support portal |
Be safe, know the threadsafe file control performance differences starting in CICS Transaction Server 3.2
If you are upgrading to CICS Transaction Server for z/OS (CICS TS) V3.2 or
higher, and are seeing performance differences for transactions that
heavily use file control, for example, some of your transactions are
using much more CPU. Note that in CICS Transaction Server V3.2 there are changes to enable file control thread safety that might result
in performance differences for transactions that heavily use file
control. To tune your CICS
region in order to improve the performance for transactions using file control,make the system... [More]
Marcações:  ibm support cics ts |
IBM Tivoli Monitoring V6 Administrators: A list of problem solving resources
Kudos to the technical support team for putting together a fantastic and knowledgeable list of URL's that will certainly aid our customers in their system administration of IBM Tivoli Monitoring V6. Use the link below to derive the maximum value from IBM Tivoli Monitoring V6 software by perusing all the most up to date technical information. Take it away support team! Problem Solving Resources
Marcações:  itm ibm tivoli support |
Supporting the support team: Collecting the necessary data to help in problem determination for OMEGAMON XE for CICS on z/OS
As a software and information developer, interacting with your support team on a regular basis is a viable way to head off customer problems early on and provide real time solutions that signifies team work. The support level personnel within a company is designed to incorporate a solid working knowledge of the software product they support coupled with an innate skill base that fosters problem solving and the handling of complex customer issues in a timely manner. It's important, however, to let customers know how they can save time and... [More]
Marcações:  ibm omegamon cics for xe z/os support |