Hello, This is John Arnesen with NetView and System Automation z/OS Level 2 Defect Support. I will be attending PULSE/AOTC this year and look forward to meeting my customers and putting a face with a name. I am also very interested to hear how you use NetView and System Automation in your shop. Please don't hesitate to say hello. I am happy to address any questions you have with NetView or System Automation, any PMR's you may have open, or questions on level 2 support in general regardless of the product.   I am also presenting a Level 2... [More]

Marcações:  2 level support sa tsa

Hello, This is John Arnesen with NetView level 2 support and this months blog entry on the  Security Exposure for CNMEUNIX security and integrity (SEC/INT) apars. The original apars (OA41059, OA41060, and OA41061) encountered error: IEB127I RECFM INCOMPATIBLE -- INPUT RECFM=FB   OUTPUT RECFM=VB during the ACCEPT processing.  The apars have been marked as PE, and the following three apars are available as replacements: OA41131 (v1r4), OA41132 (v6r1), and OA41127 (v5r4). The apars just closed and ptf build will begin shortly.   Please open a pmr... [More]

Marcações:  blog 2 support level

Hello, This is John Arnesen with NetView level 2 support. Apar OA39553/UA66231 for NetView v6r1 and OA38861/UA65375 for NetView v5r4 are available and marked HIPER.   The apars fix a problem where a HANG can occur anytime a PIPE CORRWAIT is issued. We have seen NetView take a ABEND0C8 in DSIMQMAN as one symptom for this problem. Please note there are 43 modules in this apar, so there are potential issues with the HANG that have not been identified.    Also, please note that the apars will also impact System Automation and GDPS as they both have... [More]

Marcações:  apar 2 netview hiper level support z/os

Hello, This is John Arnesen with NetView for z/OS level 2 support.   November's Blog entry is about NetView v6r1 and figuring out why there is no data showing in the TEP. Here is a link for a Technote that provides a general checklist to debug NetView TEMA problems with. http://www-01.ibm.com/support/docview.wss?uid=swg21614118   The Technote explains how to use NetView commands NACTL LISTCONN and NACTL LISTINFO to check connections and collectors as well as important messages to look for. The Technote also shows what to check in the Agent... [More]

Marcações:  level tema 2 support

Hello, This is John Arnesen with NetView level 2 Support. Octobers Blog entry deals with Automation Table tracing.  Have you ever had Automation set up for a specific message but it seems that it never gets hit - even though you see a CNM493I message in the netlog?  It must be that a different Automation Table entry is being used for that message.     A fast and easy way to find out what Automation Table entry is being hit is to set up a Automation Table Trace.  It is set up as follows: Add trace statement to the top of the first Automation... [More]

Marcações:  blog support level 2

Hello, This is John Arnesen with System Automation level 2 support. Here is my SA Support Blog for September. SA v3r4 has been out for a few months now.  There is one apar that my interest you if you are running SA 3.4 with the AON Tower enabled. This caused message: DSI234I DUPLICATE COMMAND 'DDFPANEL' DETECTED If you see this message, please review apar OA39825.    Thanks, John  

Marcações:  support blog automation level system 2

Hello, This is John Arnesen with NetView level 2 support and this months blog entry. If you are planning on installing NetView v6r1, it is important to note that the install requires a IPL to pick up SSI changes.   Have a look at this section for IEFSSNxx in the NetView Installation: Getting Started manual: http://publibfi.dhe.ibm.com/cgi-bin/bookmgr/BOOKS/ENVI6201/2.3.4?SHELF=env2bk41&DT=20110721113801#HDRIEFSSN   Note usage note number 2 where is states a restart of MVS is required: 2. Any subsystem name that you define for the NetView... [More]

Marcações:  2 level netview support

The Internet is changing the face of product support. It is an undeniable fact that the manner in which we attempt to resolve problems, be they complex software applications or finding the closest Italian restaurant, is entirely different than 10, 5, or even 2 years ago. In all facets of our daily lives, how we search for answers to even the simplest of problems have been forever changed through online technology and capabilities. The Internet permeates all aspects of our lives; how many readers of this blog post do not understand... [More]

Marcações:  support business social

In a technote from IBM Support, a customer was running the APPLY step during their installation of OMEGAMON components and  encountered multiple GIM processing error messages like the following:   GIM40901E ** COPY PROCESSING TO THE TKANCUS LIBRARY FAILED FOR CLIST KOBHNSWA IN SYSMOD HKOB700. THE RETURN CODE (08) EXCEEDED THE ALLOWABLE VALUE. DATE 12.187 - TIME 12:27:24 - SEQUENCE NUMBER 000114 GIM30227E ** APPLY PROCESSING FAILED FOR SYSMOD HKOB620 BECAUSE PROCESSING FAILED FOR SYSMOD HKOB700. SYSMOD HKOB700 CONTAINS HIGHER LEVELS OF COMMON... [More]

Marcações:  ibm support messages omegamon

The IBM Support Daily and the developerWorks weekly newsletter are two great sites for every System Z Management enthusiast to bookmark in order to get the most up to date technical information, news, and developer resources.   The IBM Support Daily  is a newspaper built from articles, blog posts, videos and photos selected by IBM Electronic Support . You can personalize it to display specific content areas and news from various IBM support teams. Contact @IBM_eSupport in Twitter if you have an account you’d like added or ideas on how to make... [More]

Marcações:  support developerworks blogs z twitter system videos ibm

Hello, This months blog deals with the IBM Support Portal. Here is a link for the Portal:  IBM Supportal Home Page   It is actually one of the better support sites that I have seen as it puts all Product Information in one page - and it's easy to set up. To get started, you just go to the home page and sign in (creating a ID only takes a minute). Then you select the products you are interested in and you are done.   Some of the useful information you will find on the Portal is as follows: Flashes and Alerts   This section contains... [More]

Marcações:  support portal

If you are upgrading to CICS Transaction Server for z/OS (CICS TS) V3.2 or higher, and are seeing performance differences for transactions that heavily use file control, for example, some of your transactions are using much more CPU. Note that in CICS Transaction Server V3.2 there are changes to enable file control thread safety that might result in performance differences for transactions that heavily use file control. To tune your CICS region in order to improve the performance for transactions using file control,make the system... [More]

Marcações:  ibm support cics ts

Kudos to the technical support team for putting together a fantastic and knowledgeable list of URL's that will certainly aid our customers in their system administration of IBM Tivoli Monitoring V6.      Use the link below to derive the maximum value from IBM Tivoli Monitoring V6 software by perusing all the most up to date technical information.   Take it away support team!   Problem Solving Resources

Marcações:  itm ibm tivoli support

As a software and information developer, interacting with your support team on a regular basis is a viable way to head off customer problems early on and provide real time solutions that signifies team work.     The support level personnel within a company is designed to incorporate a solid working knowledge of the software product they support coupled with an innate skill base that fosters problem solving and the handling of complex customer issues in a timely manner. It's important, however, to let customers know how they can save time and... [More]

Marcações:  ibm cics omegamon for xe z/os support