New article in IBM Systems Magazine: CICS Serviceability: An Ever-Evolving Process
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Check out this first part, of a two part series, on the evolution of the CICS transaction server’s serviceability process and enhancements by Bill Bulfin and Ed Addison.
Bill Bulfin has provided Level 2 worldwide remote technical support for CICS and the CICS tools portfolio of products, while Ed Addison has had a Level 2 career supporting VSAM and CICS.
Through the years, serviceability, as it relates to CICS, has been primarily concerned with reducing the time and effort required to identify and solve a problem by CICS customers and IBM support engineers. For sure, more aspects of serviceability exist, such as achieving various levels of autonomic capability, but we’ll focus on the history of serviceability within CICS and the evolution of a serviceability process. The second part of this series will focus on areas in which CICS serviceability has been enhanced to reduce the time and effort required to solve a problem, where customers can help, and potential opportunities for more enhancements.