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Managing IT Operations with a focus on the end user
Historically, the end user has not been a primary focus for IT operations. While this focus is starting to change, the user continues to be supported through the service desk and enabled through the management of the devices used. This level of support alone does not give the user the ability to solve IT problems independently or provide visibility into how these people use IT. This situation is changing now because end users are beginning to play a major role in influencing IT decisions, especially regarding how IT applications are chosen,... [More]
Tags: cloud_monitoring application_monitoring application-monitoring virtualization cloud_infrastructure_moni... end-user-experience monitoring apm application cloud applicationmonitoring |
Technology expansion with Prolifics and IBM SmartCloud solution http://www.youtube.com/watch?v=UzNnrLX72xY
Dan Kern from Prolifics discusses increasing the availability, visibility and virtualization of business-critical applications with IBM SmartCloud solutions. Prolifics is a premier IBM software business partner. In the Tivoli brand, we specialize in Tivoli automation, technical monitoring. Our customers are constantly challenged with increasing availability, reducing response time, and providing visibility for their business teams as well as their application teams to be able to maintain high availability on all of their business-critical... [More]
Tags: tivoli-monitoring itcam visibility availability cloud apm virtualization |
Service Health for IBM SmartCloud Provisioning
Service Health for IBM SmartCloud Provisioning has officially GA'ed and is now available on IBM Integrated Service Management Library ( ISML ). Service Health provides pre - built integrations between IBM SmartCloud Provisioning and IBM SmartCloud Monitoring utilizing a custom agent, OS agents, and the ITMfVE agents. A product provided navigator offers a concise overview on the health of the IBM SmartCloud Provisioning infrastructure enabling the ability to identify and react to issues in your environment quickly minimizing the impact, such as... [More]
Tags: onramps esxi provisioning vmware monitoring smartcloud_health kvm health virtualization smartcloud |
