Create a telecommunication subscriber life history
Know thy customer
From the developerWorks archives
Date archived: January 13, 2017 | First published: December 13, 2011
Establishing a "learning relationship" with customers allows a business to better connect, determine appropriate retention and customer growth strategies, report on corporate value, increase company reputation, and improve brand-awareness. A learning relationship builds on customer intelligence and a detailed history of consumer behaviors and actions.
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