Build an enhanced IT help desk chatbot on IBM i with Watson Assistant

Deploy a chatbot prototype that can understand and automatically solve password-related issues on IBM i

From the developerWorks archives

Christophe Lalevée

Date archived: March 26, 2019 | Last updated: January 18, 2018|First published: December 20, 2017

Chatbots are conversational robots that simulate conversation, and can interact with users in natural language. By harnessing both the power of the IBM Cloud Watson services and the power and openness of IBM i, you can open up your chatbot to countless creative applications (such as a virtual agent) that can understand and automatically solve password-related issues. This article guides you to implement a prototype of such a chatbot running on IBM i that links the IBM Watson Assistant service and IBM i to Slack, which is the messaging team collaboration tool.

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