Integrating with Rational Team Concert and Rational ClearQuest

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To support DevOps activities, you can optionally integrate SmartCloud Control Desk 7.5 and Tivoli Service Request Manager 7.2.1 with Rational Team Concert 3.0 or higher and Rational ClearQuest 7.1.2 or 8.0.0.

Installing this integration enables you to associate Problem records with Rational Team Concert or Rational ClearQuest defects.

It is possible to associate other types of records such as Changes, Incidents, or Work Orders to other types of work items in Rational Team Concert such as tasks, stories, or plan items in SmartCloud Control Desk 7.5.1.  If this behavior is required, see Integrating with other record types, before proceeding with installation and configuration of this integration.

In SmartCloud Control Desk 7.5.1, the integration was refactored and adds the following enhancements:

  • Support for more than one Service Provider per deployment.
  • OAuth authentication is performed using an IBM certified Google API, as opposed to the OAuth solution implemented in the original Tivoli Service Request Manager integration.
  • Support for non-Jazz based Service Providers. The original integration supported only Jazz based tools.
  • Better alignment with Open Services for Lifecycle Collaboration (OSLC) standards.
  • Support for additional authentication schemes besides OAuth including basic auth, HTTPS, and single sign-on.

You can upgrade this integration if it was installed and used in Service Request Manager 7.2.1 or SmartCloud Control Desk 7.5.  However, some manual upgrade and migration steps are required.  Therefore, it is recommended that you use the integration provided in SmartCloud Control Desk 7.5.1.



In SmartCloud Control Desk 7.5 and 7.5.1, this integration can be installed from the Integrations section of the product Launch Pad.

In Tivoli Service Request Manager 7.2.1, the integration packages are provided on the ISM Library.


To configure the integration in SmartCloud Control Desk 7.5.1, see the information center topic on Configuring OSLC Integrations.

For earlier versions, you may consult the Configuration section of the OSLC for Change Management 2.0 Guide to configure the integration for your environment.


Additional Information

Configuring single sign-on

This page contains additional information on how to configure the integration to use single sign-on.

Troubleshooting the Integration

This page contains additional information about troubleshooting the Rational Team Concert and Rational ClearQuest integration.

Custom attribute mapping configuration

This page contains information on how to map values from SmartCloud Control Desk tickets to custom attributes in Rational Team Concert.

Integrating with other record types

This page contains information about how to associate Change, Incident, Work Order or other types of records in SmartCloud Control Desk 7.5.1 to Tasks, Stories, Plan Items or other types of work items Rational Team Concert or Rational ClearQuest.