Click to collapse section Community Description ▼ Click to expand section Community Description ▶ Community Description
Case Manager (ICM) offering requires FileNet BPM as a prerequisite
foundation. ICM's offering leverages BPM, ECM, collaboration, and
business analytics for building and running case-style applications. ICM
enables organizations to optimize business outcomes for customer
service interactions by managing a case through the unification of
information, process and people. ICM provides a 360-degree view of the
case and ensures that the right information is available for case
progression and resolution.
Through presentations and hands-on exercises, the Optimizing case outcomes with IBM Case Manager Proof of Technology will demonstrate how advanced case management from IBM addresses the case management challenges organizations face and provides the capabilities needed to drive more successful, optimized case outcomes.
The workshop covers the following topics:
- IBM’s Enterprise Content Management strategy, product line and architecture
- Advanced Case Management
- Building a case management solution
- Case management user interface
- Case analytics