Topic
  • 4 replies
  • Latest Post - ‏2013-09-05T16:02:47Z by MaherBA
MaherBA
MaherBA
6 Posts

Pinned topic Managed computers by operator

‏2013-08-30T16:53:01Z |

Hello All,

 

Please do you know why a non master operator can't manage all computers and BES clients even if we set it to manage All computers when we create it??

Only master one can manage all PCs!!?

 

We can specify roles using sites subscriptions, but can us do that by assigning management right to all PCs and not to a part to a non master operator ?? 

  • vincent.h
    vincent.h
    19 Posts
    ACCEPTED ANSWER

    Re: Managed computers by operator

    ‏2013-09-05T15:49:10Z  
    • MaherBA
    • ‏2013-09-05T09:44:12Z

    Hi, thnx for your response.

    But it seem like you haven't stand my question!

    I assigned all computers management to one role and i assigned this role to my operator.

    My question was why i haven't the right number of PCs assigned to this role and operator, managed computers number is always lower than the total number!! Should i wait until all computers report this assignment ??

    MetalMan, 

    Your original question wasn't clear but I think I understand what you are asking for now. 

    When you create a new role or operator, that assignment gets pushed out to the agents and each agent will evaluate it to determine if it satisfies the criteria. ie. if the endpoint should be assigned to that new role or operator. If the computer is offline, then it cannot evaluate this new criteria and as such will not report back to the server and will not be assigned to that role or operator. 

    As a result, the list of computers that will be assigned to the role or operator will not match the total number of computers listed in your console. If all computers are online and reporting in, then the numbers should match. If they do not, then further investigation is required but its likely the former scenario that is causing this discrepancy. 

  • vincent.h
    vincent.h
    19 Posts

    Re: Managed computers by operator

    ‏2013-09-04T20:59:40Z  

    Are your non master operators assigned any roles? if so, create the computer assignments under the role and the list of computers should appear in that user's console. Also, when you make a computer assignment, how are you doing that? Are you using groups? retrieved properties? Make sure that group or property is actually populated with some computers. If not, then the assignment will come up empty of course. 

    Same thing if you are assigning computers on a operator by operator basis. 

  • MaherBA
    MaherBA
    6 Posts

    Re: Managed computers by operator

    ‏2013-09-05T09:44:12Z  
    • vincent.h
    • ‏2013-09-04T20:59:40Z

    Are your non master operators assigned any roles? if so, create the computer assignments under the role and the list of computers should appear in that user's console. Also, when you make a computer assignment, how are you doing that? Are you using groups? retrieved properties? Make sure that group or property is actually populated with some computers. If not, then the assignment will come up empty of course. 

    Same thing if you are assigning computers on a operator by operator basis. 

    Hi, thnx for your response.

    But it seem like you haven't stand my question!

    I assigned all computers management to one role and i assigned this role to my operator.

    My question was why i haven't the right number of PCs assigned to this role and operator, managed computers number is always lower than the total number!! Should i wait until all computers report this assignment ??

  • vincent.h
    vincent.h
    19 Posts

    Re: Managed computers by operator

    ‏2013-09-05T15:49:10Z  
    • MaherBA
    • ‏2013-09-05T09:44:12Z

    Hi, thnx for your response.

    But it seem like you haven't stand my question!

    I assigned all computers management to one role and i assigned this role to my operator.

    My question was why i haven't the right number of PCs assigned to this role and operator, managed computers number is always lower than the total number!! Should i wait until all computers report this assignment ??

    MetalMan, 

    Your original question wasn't clear but I think I understand what you are asking for now. 

    When you create a new role or operator, that assignment gets pushed out to the agents and each agent will evaluate it to determine if it satisfies the criteria. ie. if the endpoint should be assigned to that new role or operator. If the computer is offline, then it cannot evaluate this new criteria and as such will not report back to the server and will not be assigned to that role or operator. 

    As a result, the list of computers that will be assigned to the role or operator will not match the total number of computers listed in your console. If all computers are online and reporting in, then the numbers should match. If they do not, then further investigation is required but its likely the former scenario that is causing this discrepancy. 

  • MaherBA
    MaherBA
    6 Posts

    Re: Managed computers by operator

    ‏2013-09-05T16:02:47Z  
    • vincent.h
    • ‏2013-09-05T15:49:10Z

    MetalMan, 

    Your original question wasn't clear but I think I understand what you are asking for now. 

    When you create a new role or operator, that assignment gets pushed out to the agents and each agent will evaluate it to determine if it satisfies the criteria. ie. if the endpoint should be assigned to that new role or operator. If the computer is offline, then it cannot evaluate this new criteria and as such will not report back to the server and will not be assigned to that role or operator. 

    As a result, the list of computers that will be assigned to the role or operator will not match the total number of computers listed in your console. If all computers are online and reporting in, then the numbers should match. If they do not, then further investigation is required but its likely the former scenario that is causing this discrepancy. 

    Thank you for your explanation  vincent.h :)