Topic
  • 8 replies
  • Latest Post - ‏2013-10-02T07:17:12Z by francesco.latino
Tim.Rice
Tim.Rice
14 Posts

Pinned topic Error uploading an MDT Bundle

‏2013-09-12T15:31:41Z |

Has anyone else seen the error message "An internal error has occured.  To ensure the dashboard continues to function properly you may need to close and reopen it.  Details- Error #1502"

I keep getting this when I try to upload a recently created MDT Bundle in preparation for using the Bare Metal OSD features.  The MDT Bundle is ~1G on disk but it consistently crashes with 93.23MB uploaded.  I've deleted the partial upload and retried it several times, both while RDP'd into the MDT Build machine and directly on the machine.

 

  • francesco.latino
    francesco.latino
    54 Posts

    Re: Error uploading an MDT Bundle

    ‏2013-09-13T06:27:30Z  

    Hi Tim,

    any interesting message in the OSD3_UMS.log file (under BigFix Enterpriese\Bes Server\Applications\Logs) ?

    Thanks

    Francesco

  • Tim.Rice
    Tim.Rice
    14 Posts

    Re: Error uploading an MDT Bundle

    ‏2013-09-13T12:55:05Z  

    Hi Tim,

    any interesting message in the OSD3_UMS.log file (under BigFix Enterpriese\Bes Server\Applications\Logs) ?

    Thanks

    Francesco

    The Upload MDT Bundle dialog seems to stick at "Uploading PEX86 Resource. This can take several minutes Please wait..."

    Never having looked in this log before and not knowing what would be 'interesting', the complete OSD3_UMS.log file for yesterday is ...

     

    [Thu, 12 Sep 2013 03:14:17 -0400]File: System Volume Information\7{3808876b-c176-4e48-b7ae-04046e6cc752} in uploads folder was deleted. Checking folder if fully empty.
    [Thu, 12 Sep 2013 03:14:17 -0400]Folder: System Volume Information in uploads folders not empty, not an oprhan
    [Thu, 12 Sep 2013 03:14:17 -0400]File: System Volume Information\8{3808876b-c176-4e48-b7ae-04046e6cc752} in uploads folder was deleted. Checking folder if fully empty.
    [Thu, 12 Sep 2013 03:14:17 -0400]Folder: System Volume Information in uploads folders not empty, not an oprhan
    [Thu, 12 Sep 2013 07:44:36 -0400]File: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\FADF3CDC67568EA62CF11514D91D696D1693488F\FADF3CDC67568EA62CF11514D91D696D1693488F.zip.BFOSDSHA1: FADF3CDC67568EA62CF11514D91D696D1693488Fdeleted due to file pointer value 0.
    [Thu, 12 Sep 2013 07:44:36 -0400]Empty folder: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\FADF3CDC67568EA62CF11514D91D696D1693488F has been deleted.
    [Thu, 12 Sep 2013 07:44:36 -0400]Folder: FADF3CDC67568EA62CF11514D91D696D1693488F in uploads folder was deleted.
    [Thu, 12 Sep 2013 07:44:36 -0400]Delete file pointer: OSD_FilePointer_FADF3CDC67568EA62CF11514D91D696D1693488F success.
    [Thu, 12 Sep 2013 07:44:36 -0400]Delete orphan: OSD_Orphan_FADF3CDC67568EA62CF11514D91D696D1693488F success.
    [Thu, 12 Sep 2013 07:46:00 -0400]Directory: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\FADF3CDC67568EA62CF11514D91D696D1693488F is now not empty, preparing to delete orphan entry.
    [Thu, 12 Sep 2013 07:46:00 -0400]Delete upload orphan: OSD_Orphan_FADF3CDC67568EA62CF11514D91D696D1693488F success.
    [Thu, 12 Sep 2013 08:46:27 -0400]File: FADF3CDC67568EA62CF11514D91D696D1693488F\FADF3CDC67568EA62CF11514D91D696D1693488F.zip.BFOSD in uploads folder was deleted. Checking folder if fully empty.
    [Thu, 12 Sep 2013 08:46:27 -0400]Empty folder: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\FADF3CDC67568EA62CF11514D91D696D1693488F has been deleted.
    [Thu, 12 Sep 2013 08:46:27 -0400]Folder: FADF3CDC67568EA62CF11514D91D696D1693488F in uploads folder was deleted.
    [Thu, 12 Sep 2013 08:46:27 -0400]Delete file pointer: OSD_FilePointer_FADF3CDC67568EA62CF11514D91D696D1693488F success.
    [Thu, 12 Sep 2013 08:46:27 -0400]Delete orphan: OSD_Orphan_FADF3CDC67568EA62CF11514D91D696D1693488F success.
    [Thu, 12 Sep 2013 08:48:26 -0400]Directory: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\FADF3CDC67568EA62CF11514D91D696D1693488F is now not empty, preparing to delete orphan entry.
    [Thu, 12 Sep 2013 08:48:26 -0400]Delete upload orphan: OSD_Orphan_FADF3CDC67568EA62CF11514D91D696D1693488F success.
    [Thu, 12 Sep 2013 09:19:55 -0400]File: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\FADF3CDC67568EA62CF11514D91D696D1693488F\FADF3CDC67568EA62CF11514D91D696D1693488F.zip.BFOSDSHA1: FADF3CDC67568EA62CF11514D91D696D1693488Fdeleted due to file pointer value 0.
    [Thu, 12 Sep 2013 09:19:55 -0400]Empty folder: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\FADF3CDC67568EA62CF11514D91D696D1693488F has been deleted.
    [Thu, 12 Sep 2013 09:19:55 -0400]Folder: FADF3CDC67568EA62CF11514D91D696D1693488F in uploads folder was deleted.
    [Thu, 12 Sep 2013 09:19:55 -0400]Delete file pointer: OSD_FilePointer_FADF3CDC67568EA62CF11514D91D696D1693488F success.
    [Thu, 12 Sep 2013 09:19:55 -0400]Delete orphan: OSD_Orphan_FADF3CDC67568EA62CF11514D91D696D1693488F success.
    [Thu, 12 Sep 2013 09:32:37 -0400]Directory: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\B7889D5C3C40AAD32E825104E099401247E3F4C5 is now not empty, preparing to delete orphan entry.
    [Thu, 12 Sep 2013 09:32:37 -0400]Delete upload orphan: OSD_Orphan_B7889D5C3C40AAD32E825104E099401247E3F4C5 success.
    [Thu, 12 Sep 2013 09:34:03 -0400]Directory: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\599FC2EDCE6C3EEB4DE86B08FC15C2E9027AB4E5 is now not empty, preparing to delete orphan entry.
    [Thu, 12 Sep 2013 09:34:03 -0400]Delete upload orphan: OSD_Orphan_599FC2EDCE6C3EEB4DE86B08FC15C2E9027AB4E5 success.
    [Thu, 12 Sep 2013 09:35:08 -0400]File: B7889D5C3C40AAD32E825104E099401247E3F4C5\B7889D5C3C40AAD32E825104E099401247E3F4C5.zip.BFOSD in uploads folder was deleted. Checking folder if fully empty.
    [Thu, 12 Sep 2013 09:35:08 -0400]Empty folder: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\B7889D5C3C40AAD32E825104E099401247E3F4C5 has been deleted.
    [Thu, 12 Sep 2013 09:35:08 -0400]Folder: B7889D5C3C40AAD32E825104E099401247E3F4C5 in uploads folder was deleted.
    [Thu, 12 Sep 2013 09:35:08 -0400]Delete file pointer: OSD_FilePointer_B7889D5C3C40AAD32E825104E099401247E3F4C5 success.
    [Thu, 12 Sep 2013 09:35:08 -0400]Delete orphan: OSD_Orphan_B7889D5C3C40AAD32E825104E099401247E3F4C5 success.
    [Thu, 12 Sep 2013 09:35:41 -0400]Directory: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\B7889D5C3C40AAD32E825104E099401247E3F4C5 is now not empty, preparing to delete orphan entry.
    [Thu, 12 Sep 2013 09:35:41 -0400]Delete upload orphan: OSD_Orphan_B7889D5C3C40AAD32E825104E099401247E3F4C5 success.
    [Thu, 12 Sep 2013 11:07:26 -0400]File: B7889D5C3C40AAD32E825104E099401247E3F4C5\B7889D5C3C40AAD32E825104E099401247E3F4C5.zip.BFOSD in uploads folder was deleted. Checking folder if fully empty.
    [Thu, 12 Sep 2013 11:07:26 -0400]Empty folder: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\B7889D5C3C40AAD32E825104E099401247E3F4C5 has been deleted.
    [Thu, 12 Sep 2013 11:07:26 -0400]Folder: B7889D5C3C40AAD32E825104E099401247E3F4C5 in uploads folder was deleted.
    [Thu, 12 Sep 2013 11:07:26 -0400]Delete file pointer: OSD_FilePointer_B7889D5C3C40AAD32E825104E099401247E3F4C5 success.
    [Thu, 12 Sep 2013 11:07:26 -0400]Delete orphan: OSD_Orphan_B7889D5C3C40AAD32E825104E099401247E3F4C5 success.
    [Thu, 12 Sep 2013 11:10:04 -0400]Directory: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\B7889D5C3C40AAD32E825104E099401247E3F4C5 is now not empty, preparing to delete orphan entry.
    [Thu, 12 Sep 2013 11:10:04 -0400]Delete upload orphan: OSD_Orphan_B7889D5C3C40AAD32E825104E099401247E3F4C5 success.
    [Thu, 12 Sep 2013 15:42:10 -0400]Directory: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\3AB76AB98A85332DFFCC199CCEB026CF74108E9D is now not empty, preparing to delete orphan entry.
    [Thu, 12 Sep 2013 15:42:10 -0400]Delete upload orphan: OSD_Orphan_3AB76AB98A85332DFFCC199CCEB026CF74108E9D success.
    [Thu, 12 Sep 2013 15:43:43 -0400]Directory: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\00D16D2A95EC2866DCE7869C6999C200454B823B is now not empty, preparing to delete orphan entry.
    [Thu, 12 Sep 2013 15:43:43 -0400]Delete upload orphan: OSD_Orphan_00D16D2A95EC2866DCE7869C6999C200454B823B success.
    [Thu, 12 Sep 2013 16:42:06 -0400]File: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\9ABEFD0FE519E3A9C276812BF531C3EC34E0C103\9ABEFD0FE519E3A9C276812BF531C3EC34E0C103.zip.BFOSDSHA1: 9ABEFD0FE519E3A9C276812BF531C3EC34E0C103deleted due to file pointer value 0.
    [Thu, 12 Sep 2013 16:42:06 -0400]Empty folder: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\9ABEFD0FE519E3A9C276812BF531C3EC34E0C103 has been deleted.
    [Thu, 12 Sep 2013 16:42:06 -0400]Folder: 9ABEFD0FE519E3A9C276812BF531C3EC34E0C103 in uploads folder was deleted.
    [Thu, 12 Sep 2013 16:42:06 -0400]File: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\5F4747791A5EE08538EDC9B75EFBA2D071554E59\5F4747791A5EE08538EDC9B75EFBA2D071554E59.zip.BFOSDSHA1: 5F4747791A5EE08538EDC9B75EFBA2D071554E59deleted due to file pointer value 0.
    [Thu, 12 Sep 2013 16:42:06 -0400]Empty folder: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\5F4747791A5EE08538EDC9B75EFBA2D071554E59 has been deleted.
    [Thu, 12 Sep 2013 16:42:06 -0400]Folder: 5F4747791A5EE08538EDC9B75EFBA2D071554E59 in uploads folder was deleted.
    [Thu, 12 Sep 2013 16:42:06 -0400]File: E338483BC43908AF694530260B8AC1E1C8B799A9\E338483BC43908AF694530260B8AC1E1C8B799A9.zip.BFOSD in uploads folder was deleted. Checking folder if fully empty.
    [Thu, 12 Sep 2013 16:42:06 -0400]Empty folder: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\E338483BC43908AF694530260B8AC1E1C8B799A9 has been deleted.
    [Thu, 12 Sep 2013 16:42:06 -0400]Folder: E338483BC43908AF694530260B8AC1E1C8B799A9 in uploads folder was deleted.
    [Thu, 12 Sep 2013 16:42:06 -0400]Empty folder: D:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads\920D6329E6F60FBCF18E6C83B639098FF3674125 has been deleted.
    [Thu, 12 Sep 2013 16:42:06 -0400]File: 920D6329E6F60FBCF18E6C83B639098FF3674125\920D6329E6F60FBCF18E6C83B639098FF3674125.zip.BFOSD in uploads folder was deleted. Checking folder if fully empty.
    [Thu, 12 Sep 2013 16:42:06 -0400]Delete file pointer: OSD_FilePointer_9ABEFD0FE519E3A9C276812BF531C3EC34E0C103 success.
    [Thu, 12 Sep 2013 16:42:06 -0400]Folder: 920D6329E6F60FBCF18E6C83B639098FF3674125 in uploads folder was deleted.
    [Thu, 12 Sep 2013 16:42:06 -0400]Delete orphan: OSD_Orphan_9ABEFD0FE519E3A9C276812BF531C3EC34E0C103 success.
    [Thu, 12 Sep 2013 16:42:06 -0400]Delete file pointer: OSD_FilePointer_5F4747791A5EE08538EDC9B75EFBA2D071554E59 success.
    [Thu, 12 Sep 2013 16:42:06 -0400]Delete orphan: OSD_Orphan_5F4747791A5EE08538EDC9B75EFBA2D071554E59 success.
    [Thu, 12 Sep 2013 16:42:06 -0400]Delete file pointer: OSD_FilePointer_E338483BC43908AF694530260B8AC1E1C8B799A9 success.
    [Thu, 12 Sep 2013 16:42:06 -0400]Delete orphan: OSD_Orphan_E338483BC43908AF694530260B8AC1E1C8B799A9 success.
    [Thu, 12 Sep 2013 16:42:06 -0400]Delete file pointer: OSD_FilePointer_920D6329E6F60FBCF18E6C83B639098FF3674125 success.
    [Thu, 12 Sep 2013 16:42:06 -0400]Delete orphan: OSD_Orphan_920D6329E6F60FBCF18E6C83B639098FF3674125 success.
     
  • Tim.Rice
    Tim.Rice
    14 Posts

    Re: Error uploading an MDT Bundle

    ‏2013-09-13T13:40:24Z  

    Hi Tim,

    any interesting message in the OSD3_UMS.log file (under BigFix Enterpriese\Bes Server\Applications\Logs) ?

    Thanks

    Francesco

    I started another attempt to upload an MDT Bundle, then looked in the Uploads folder on the server, there are no files/folders with todays date.

    Does the UMS store files temporarily in some other location until the upload completes?

    I also don't see any changes in today's current log even with this upload running.

  • francesco.latino
    francesco.latino
    54 Posts

    Re: Error uploading an MDT Bundle

    ‏2013-09-16T16:11:50Z  
    • Tim.Rice
    • ‏2013-09-13T13:40:24Z

    I started another attempt to upload an MDT Bundle, then looked in the Uploads folder on the server, there are no files/folders with todays date.

    Does the UMS store files temporarily in some other location until the upload completes?

    I also don't see any changes in today's current log even with this upload running.

    Hi Tim,

    the flow should be

    1- on the machine with MDT Bundle output where you opened the TEM Console, in the %TEMP%\OSDeployment folder you should have TempraryZipFile.log and UploadManagerFiles folder: files are zipped and sent and there you can find initial tracing

    2- on the TEM server, that UMS log is tracking received files (sent at step #1) which will be moved into the Uploads folder once completed

    So, since no tracing into the TEM Server logs, probably at point #1 you may find some failures....

     

    Would you please have a look at %TEMP%\OSDeployment\TempraryZipFile.log and UploadManagerFiles folder ?

    Thanks

    Francesco

  • Tim.Rice
    Tim.Rice
    14 Posts

    Re: Error uploading an MDT Bundle

    ‏2013-09-16T17:19:54Z  

    Hi Tim,

    the flow should be

    1- on the machine with MDT Bundle output where you opened the TEM Console, in the %TEMP%\OSDeployment folder you should have TempraryZipFile.log and UploadManagerFiles folder: files are zipped and sent and there you can find initial tracing

    2- on the TEM server, that UMS log is tracking received files (sent at step #1) which will be moved into the Uploads folder once completed

    So, since no tracing into the TEM Server logs, probably at point #1 you may find some failures....

     

    Would you please have a look at %TEMP%\OSDeployment\TempraryZipFile.log and UploadManagerFiles folder ?

    Thanks

    Francesco

    I cleared the log before testing again.

    The upload dialog box is once again stalled at Uploading PEX86 and the TemporarZipFile.log file is full of 'adding: ...' lines.

    It stops at line 1073 ...

    adding: upgrade/netfx/netfxupdate.exe (160 bytes security) (deflated 52%)

     

  • francesco.latino
    francesco.latino
    54 Posts

    Re: Error uploading an MDT Bundle

    ‏2013-09-17T12:27:34Z  
    • Tim.Rice
    • ‏2013-09-16T17:19:54Z

    I cleared the log before testing again.

    The upload dialog box is once again stalled at Uploading PEX86 and the TemporarZipFile.log file is full of 'adding: ...' lines.

    It stops at line 1073 ...

    adding: upgrade/netfx/netfxupdate.exe (160 bytes security) (deflated 52%)

     

    Hi Tim,

    1- If possible, I would have a look at your MDT Bundle output folder, the one that you are uploading: is it possible to place it somewhere safe I can download it and try on my env ?
    Otherwise I will need the steps to create it as your one, but sharing the folder would be faster.

    (my email is my user name francesco.latino with @it.ibm.com - not setting the whole email to prevent SPAM).

     

    2- in the %TEMP%\OSDeployment\UploadManagerFiles any logs ?

    After zipping the files (trace in TemporaryZipFile.log), it should send to the TEM server (logs at %TEMP%\OSDeployment\UploadManagerFiles)

    So, if there are no other logs into this folder (see timestamp), probably a problem when zipping, otherwise we may see some errors when sending the zipped file

    Thanks

  • francesco.latino
    francesco.latino
    54 Posts

    Re: Error uploading an MDT Bundle

    ‏2013-09-18T13:11:31Z  

    Hi Tim,

    1- If possible, I would have a look at your MDT Bundle output folder, the one that you are uploading: is it possible to place it somewhere safe I can download it and try on my env ?
    Otherwise I will need the steps to create it as your one, but sharing the folder would be faster.

    (my email is my user name francesco.latino with @it.ibm.com - not setting the whole email to prevent SPAM).

     

    2- in the %TEMP%\OSDeployment\UploadManagerFiles any logs ?

    After zipping the files (trace in TemporaryZipFile.log), it should send to the TEM server (logs at %TEMP%\OSDeployment\UploadManagerFiles)

    So, if there are no other logs into this folder (see timestamp), probably a problem when zipping, otherwise we may see some errors when sending the zipped file

    Thanks

    In parallel a PMR has been opened: i will update this forum thread with any updates

  • francesco.latino
    francesco.latino
    54 Posts

    Re: Error uploading an MDT Bundle

    ‏2013-10-02T07:17:12Z  

    In parallel a PMR has been opened: i will update this forum thread with any updates

    Problem has been solved in OS Deployment and Bare Metal Imaging site version 31.

    Thanks