Last week we pushed windows patches out to all of our systems and now when I try to log into AppScan Source I get a message that says "Internal Error". Unfortunately, there isn't an error code that might help me narrow down the possible problem. Any ideas on what might be going on here?
Pinned topic AppScan Internal Error at login
Marek Stepien 120000HX7842 Posts
Re: AppScan Internal Error at login2014-04-23T18:17:51ZThis is the accepted answer. This is the accepted answer.
First, the forum for AppScan Source is here: https://www.ibm.com/developerworks/community/forums/html/forum?id=11111111-0000-0000-0000-000000002154 You may get a better chance answering your question there. This forum is for AppScan Standard and AppScan Enterprise.
Is your AppScan Source using Windows Authentication or Jazz Team Server for authenticating users?
When starting, AppScan Source is trying to authenticate the user and it may fail when bringing up the dialog box for entering the user and password.
If Jazz Team Server is used, then maybe the Tomcat service (that brings up the dialog) is not running. I suggest to restart the machine where Appscan Enterprise server is installed. A screen capture of the error would help here.
ShaiM 27000777W64 Posts
Re: AppScan Internal Error at login2014-04-23T19:28:47ZThis is the accepted answer. This is the accepted answer.
- Marek Stepien 120000HX78
Thanks Mark! I'll post future AppScan Source questions to that Forum. I have also attached a screen shot and we are using Active directory for authenticating users.
ScottH 120000998U30 Posts
Re: AppScan Internal Error at login2014-09-17T19:53:53ZThis is the accepted answer. This is the accepted answer.
With the update to Windows, you may have had some permissions changes.
Rerun appscanserverdbmgr.bat from the Source Install bin folder. Confirm with a test each step. If you receive any errors when doing this, rerun the ASE Configuration Wizard on the ASE server then rerun the appscanserverdbmgr.bat file.
If this fails there may be an entry in one of the Source logs for your installation that may help. They are located under ProgramData\IBM\AppScanSource\logs
The Windows Event Logs (Application, System or Security) on the ASE server may also provide additional information.