When I create a new Incident, a simple dialog is presented which collects essential information. I am trying to figure out how this dialog, named CRINSEX_create_simple_incident, is triggered when creating a new Incident. I know similar dialogs are also presented for new Service Requests, and other applications.
I want to create my own simple entry dialog for new records in a custom application based on a new MBO extended from TICKET.
I am eager for more information and/or gentle reminders.