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MResnick
MResnick
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Pinned topic How is simple dialog triggered when creating a new Incident?

‏2013-05-09T21:02:46Z |

When I create a new Incident, a simple dialog is presented which collects essential information.  I am trying to figure out how this dialog, named CRINSEX_create_simple_incident, is triggered when creating a new Incident.  I know similar dialogs are also presented for new Service Requests, and other applications.

I want to create my own simple entry dialog for new records in a custom application based on a new MBO extended from TICKET.

I am eager for more information and/or gentle reminders.

Thanks

Updated on 2013-05-09T21:37:01Z at 2013-05-09T21:37:01Z by MResnick