I am creating new installes for my Cognos 10.2.1 environment. VM's, Windows 2008 SP2. MS Office 2010
Multi server install - Gateway and App server.
When we take a QS report and export to Excel or PDF, the icons (filter, sort etc) do not appear. Red X's or Blanks appear in Excel. I have even tried loggin on the VM (Gateway server) to see if theyd appear
I Viewed the source in Internet Explorer and saw that the Filter.gif is in the ../qs/images directory.
I took the 'qs' folder from the Gateway server and copied it to the App server
The result: The icon appears!!
So it seems to me that if I copy over the whole .../webcontent form the Gateway to the Appserver, that this would work. However, I don't understand why the Appserver doesn't have what it needs.
Anyone run into this? Any thoughts, feedback to a more cleaner solution?